JLA
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JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen.
Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Reviews 807
Christine Trill
Nov 27,2023I would have preferred to give 0 stars to this company but it wasn’t possible. JLA are by far the worst company I have ever dealt with in my life, both personally and through business. The company were more concerned with taking payment for a service call out than arranging the appointment which I had to chase on 3 occasions . I was finally advised that it would be last appointment 3-3.30pm on Tuesday 21st Nov 2023. We closed our kitchen early and lost 2 hours of trade only for them not to attend or ring to say they weren’t attending . I contacted them that evening and had a very unpleasant conversation with the planning team and was assured that she would call me back within 1/2 hour to confirm rescheduling of the appointment …. Needless to say no phone call or for the following days until I contacted them yet again and was passed from one person to another and no one could help me so I requested a refund for the service I didn’t receive . I finally spoke to a team Leader Chris in compliance who was rude , arrogant and difficult to deal with and completely avoiding answering the questions I posed about refunding the payment I had made . He had a serious attitude problem and his customer service skills were seriously lacking . He had no idea how long my refund would be or rather just couldn’t be bothered to find out the correct information . The service you receive from this company is absolutely shocking, no messages ever get passed on and nobody follows through with what they say they will. Do not deal with them at any cost or you will experience what I have for my business and you will find it difficult to get a refund or for someone to actually turn up and complete the job you have paid them for . Update - Lyndsey customer care consultant was excellent at responding to my complaint and her actions restored my faith that the whole company wasn’t a disaster . A lot of the employees of JLA particularly the ones I unhappily dealt with should take a training session with Lyndsey on how to handle customers in the correct way .
Susan Marling
Nov 24,2023Helpful,polite & easy contact.
Heather Cameron
Nov 20,2023Excellent service and communication all the way through from sorting out what size washer we need and delivery dates etc.
Ms Wright
Nov 17,2023Service engineers are efficient, professional and work neatly
Tez Bheekhun
Nov 15,2023The JLA engineer arrived on schedule, polite, friendly and attend his task professionally. I was very satisfied. I would recommend JLA anytime .
customer
Nov 13,2023Polite, punctual and efficient.
Patricia Coll
Nov 12,2023We had a great engineer/electrician, He was very efficient and friendly, he explained what had gone wrong with machine
Lee
Nov 11,2023Can’t review work but I can review the driver of YP22 0RB who brake checks people on the M6 after cutting up other drivers
Jackie Roberts
Nov 10,2023Very helpful and repairs done quickly
customer
Nov 09,2023JLA is reliable and efficient.
karl wood
Nov 05,2023Always do a good job, no mess, friendly servicemen.
Gregory
Nov 04,2023Quick friendly service, replaced parts on site, no waiting for parts
Maggie Scott
Nov 03,2023After an initial hiccup the engineer arrived as planned. The experience was great because the chap was very personable, helpful and generally a really good egg
Sean Walsh
Nov 02,2023The. Workman. Did. Not. Leave Laundry room clean. But left. It In. A mess. Not. Acceptable
Deborah
Oct 26,2023Last year phoned to confirm my service for my washer got appointment for Monday waited all day no contact on wed at 7 am got text to say they were on their way so got up on my day off still noone went out to work on farmnext thing at 12 got a email to say they had been and I wasn't in surely they could have called on the number they text me on it is a farm after all so void I wouldn't use them a gain so this year got a call explained what had happened, stupidly I fell for the it won't happen again got a date arranged and guess what no one emailed them at four to sayno one had been and don't bother to make another appointment next thing as if by magic kizzie on phone oh sorry engineer been held up when I said I didn't want another appointment she put it through as a cancellation!!!! I don't have all day to hang about waiting for engineer to arrive when kizzie and the engineers have different schedules
customer
Oct 25,2023Very good services !!
St Paul's
Oct 23,2023Punctual, polite and efficient engineer
Mrs J Thompson
Oct 21,2023Always prompt when I call. Engineers always friendly.
customer
Oct 13,2023Simplicity and quick response to my enquiry
customer
Nov 27,2023Quickly resolved the issue