JLA
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JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen.
Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Reviews 807
Andy
Jan 20,2024My personal views on JLA, let’s start with the good bits… they respond to emails quickly and they’re efficient at reminding you of their extensive (and very small print) terms and conditions. Honestly the worst company i’ve ever dealt with and there’s no way of leaving an 8 year contract early… even asked if we can pay the remaining rental payments to get rid and never have the displeasure of dealing with them again but that’s not allowed either. It really is like a marriage from hell. They have great sales teams who will sell their 5/8 year contracts well but please read the T’s & C’s carefully before signing if renting a washer/dryer… a particular one being that if you don’t give notice at least 6 months (!) before your contract ends then you automatically roll onto a 12 month extended agreement with them!
Richard Jolly
Jan 12,2024Although I was waiting for 5 hours with my laundry trapped in a broken washing machine, when the engineer arrived, she was both friendly and very efficient.
Dee Griffiths
Jan 11,2024The engineers are lovely, timely and efficient - know their job, keep me updated as to what's happening. Very professional
Mohamed Al- Souss
Jan 06,2024Thank you for helping out with the service for the machine.
customer
Jan 05,2024really good quick service
customer
Dec 29,2023In period between Christmas and new year when it is difficult to get anything done, called, got reply, told engineer on way, engineer arrived and fixed problem all within 2 hours. Thank You
customer
Dec 29,2023Brilliant staff, very friendly, helpful & efficient. Great company to deal with
John Fletcher
Dec 27,2023the service engineer did a good job and knew his way around the machines . Explained any faults he found and left the work area clean .
Choice Support
Dec 25,2023So far we have received prompt customer service on every problem we had with our washing machine or tumble. The technician has been cooperative and actively listen to the staff.
customer
Dec 11,2023They are very professional and explain things so its easy to understand.
John Guild
Dec 10,2023Very informative engineer explained everything about the problem I was having with the dishwasher.very quickly resolved the problem.
Hayes Cottage nursing home. DC
Dec 10,2023Very quick response, engineer Nicole 👏 know his job. 👋 100% happy with JLA.
William Sampson
Dec 09,2023We lease a drier and a washing machine from JLA at our care home, the washer broke down 4 weeks ago but we are still waiting for it to be fixed/replaced, they will not ring us back or reply to emails. We are a care home full of incontinent residents. being without a washing machine is costing us a small fortune. We used to own our own but they sold us leasing saying it was peace of mind as it would get repaired or replaced if it ever went wrong. waiting 4 weeks and counting is not at all a good service
Jennifer Unwin
Dec 09,2023Nothing but shocking service. Slapped “corrective action required” labels all over their own extinguishers half way through a 5 year rental agreement then had the cheek to send me a service sheet with forged “client signature” and a bill for the privilege. Later collected said extinguishers at the end of the contract but did not tell us when they would be collected, again forged a “client signature” and sent us another bill for £168 for collection which is not detailed anywhere in the rental contract and was never agreed to.
Patricia Diffang
Dec 04,2023They respond very quickly to email and calls. They send in someone to rectify fault as soon as possible. They are accessible, I do not need to go through our repair team to raise the fault which takes time.
customer
Dec 02,2023Quick efficient response. Very polite engineer came on site
PAUL
Dec 02,2023Great service rendered.
Paul
Dec 01,2023Hi we had Nicole in to fix a hose at the back which had come loose, water was leaking out onto the floor. She went the extra mile for us, not only fixed the issue but also managed to get the machine back into position - it's awkwardly located in a fire cupboard with broken floor tiles under the machine. It took a while but she managed to reposition the tiles so the machine could get back into place. Really friendly and very focused on getting everything sorted for us. Job number 63009450
Sharman Barrett
Dec 01,2023Get provided quality appliances
Oscar Pugsley
Jan 23,2024Unfortunately one of the worst companies I've dealt. An extreme organisation and lack of communication has led to me being without a glass washer for 7 plus months. I've been trying to sort since the beginning but they are impossible to deal with. They sign you up to high length contracts and the machine will constantly break down. All while they will bill you the entire time. The only saving grace is the engineers who are really helpful Edit. after months of crap leaving a one-star review is the only way to get things done! and even after a few weeks since the review it reached some progress it is still left un dealt with.