Good company overall, except refunds take far too long. Currently I'm into the 3rd week of waiting for a refund to reach my account. Why does it take this company so long to process a refund, when other companies can do it in 48 hours?
As in the past I have found items easy to order and which was and which was dealt with promptly and delivery within time stated. Yet to wear the items but very satified with them.
Jollimans had the exact pair of shorts that I wanted, size, colour and cut. It was easy to order online and the order was acknowledged. I was kept informed of progress up to the point of the knock on the door. The price was good, a point to consider in this inflationary period.
Ordering , receiving all great , but sent some order back and had to chase for refund .has tis put me off ordering again possibly .
Twice I sent for mens trousers JA01, twice the completely wrong trousers came. They were a different cut to the other JA01 trousers my husband has. Both times I ordered grey trousers. Although I have been refunded for the trousers, it cost £7 to teturn them which I did not get refunded. We have placed many orders, but will no longer be using this company.
Have dealt with this company for quite a while now and have always been pleased with their products and service.
Panama style hat. Item received was quite different to the hats I have bought from you in the past and with which I have been very satisfied, and didn't match up to the image shown in your promotional brochure - brim half an inch shorter, colour of hat band, colour of hat (grey rather than cream). All very disappointing.
Waited weeks, had to chase 3 times and finally the wrong hat arrived packed with BONE Meal and the whole lot created such a smell! And then had to pay for return So not a happy customer
it was a straight forward order
The whole process was transparent and simple. Goods were despatched quickly, although it took some days for the parcel delivery service to allow tracking of the parcel. Overall, a good experience with good service
Varied and interesting products but desperately slow on delivery. Items small enough to have gone in the post same day as order. Took two weeks. Need to get a grip or lose custom.
I have always found Jolliman very helpful and provide good quality products and offer a quick service
Parcel has not arrived yet, still waiting after receiving email saying because the orders have been so good there is now a delay! Obviously this was not anticipated by Jolliman! As a footnote I would add that 4 orders from a competitor company to Jolliman have been received whilst waiting for this order to be honoured. Guess who I will not be ordering from in the future!
I ordered the wrong size and it was very easy to get the right size, paper work is straight forward good clothes .Colin Lovell
I have traded with Jolliman spanning over may years and found their products to be excellent quality reasonably priced and service very satisfactoryand I have no hesitation in recommending them.
Reasonably good fit (not quite as loose as I expected). Delivery est. was 7-10 days here within 5 days, great.
Trousers arrived in fair time and quality was v good. I needed to have them taken in since leg was very wide and old fashioned. Very good for summer
Replacing worn out shirts (from another supplier) with additional repeats of Jolliman's Tattersall short-sleeved shirt. Top quality, long lasting shirts.
Good quality Tops.
Christopher Ritchie
Jun 09,2023I have yet to receive the order!