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Bringing the enjoyment of cycling to everyone !!
Reviews 523
Isla Wishart Lumsden
Jan 21,2025The staff that we met - James and Tash and the staff we have spoken to since - Tash were a pleasure to deal with. The information James provided on the working of the bike was invaluable to me when the bike arrived. Through no fault on their part there was a delay to parts for my bike arriving at Jorviik. Throughout this time Tash kept me informed about the delays and when it came to delivering the bike she coordinated the delivery with TPN for us. My bike arrived safely, it was relatively easy to assemble and I have now been out riding on it twice. I was so surprised at how easily the bike helped me tackle relatively steep hills on the tarmac paths in our local park and am looking forward to an improvement in the weather so I can try it over rougher ground. I am now able to join my husband out cycling. It is so good no longer having to worry about stopping and dismounting from the bike - my last two wheeled attempt ended up with me on the ground! Thank you to all at Jorvik for making this possible. The only thing that in anyway let the process down was the very grumpy TPN driver who didn't contact us before the delivery as Tash had requested he did. On getting the lorry stuck on the road he was rude toy husband and exceptionally unhelpful after offloading the pallet. Thanks for trying Tash! Isla Lumsden
david owen
Jan 21,2025My experience was good Tash was very patient and helpful on chat. I asked a few questions which were answered promptly and certain items sent after delivery with no hassle I have not ridden the bike yet. B---dy weather
Brian Mullins
Jan 15,2025Today, I received my new second battery for my Elite E Tri-bike. Last Friday I contacted Jorvik and within no time at all, speaking and emailing Tash my order was placed and confirmed with a delivery date of today 14 January. I was kept informed not just by Jorvik but their courier DPD and as expected within the time frame too. This is excellent customer service and not for the first time. I have contacted Jorvik on several occasions for advice and support and their response has been excellent too. What this second battery means, is now I can go further with confidence. I live in rural North Yorkshire unable to drive after a serious RTA and in a village with no public transport. I have doubled the distance and this means I can visit friends further away. My independence has increased and will improve over time. A big thank you to Tash and the rest of the Jorvik team for excellent products and customer support.
Anna
Jan 14,2025My dad, 81, was looking forward to delivery of his electric trike, bought and paid for from Jorvik Tricycles. We had twice visited to try one out and got a really good impression of this company. On 6th October, the day before the delivery date, he suffered a brain hemorrhage and was rushed to hospital. The next morning (after a sleepless night) I contacted them to request delivery be stopped. The person on the phone didn't seem to grasp what had just happened and asked if another day would be more suitable; I explained my dad was likely to die and I would be back in touch at a later date. The £3000 trike was indeed delivered that day, dumped on the pavement outside his home. The neighbours luckily saw it and placed it inside an unlocked shed. Concerned it could be stolen, my partner left hospital, put it in the back of his car and took it back. The company owner gave his apologies and said the cost would be refunded. My dad, in a critical condition, died a day or two later. When things were calmer I contacted Jorvik Tricycles to check what was happening, again explaining the situation; I was told they needed to see a death certificate, which I provided. A week later, on 7th November, my father's account was, thankfully, credited. Three months later, after several emails going back and forth, the £200 cash deposit he left at the showroom was paid back. The trikes look to be good quality and had my dad been able to enjoy his, I'm sure it would really have improved his quality of life.
Robert
Jan 14,2025What a nice company to deal with Not only an outstanding product But the chance to try before you buy and the no pressure sales is a breath of fresh air Also a very big thank you to Tash (Natasha) she is so helpful and Jorvic must be proud to have her, the most helpful and professional person I have seen in a long while
Mr David Barrett
Jan 14,2025Ordered JMT 9 on Jan 2nd. Delivered on the 9th. Very good service. Great trike wish I had bought one earlier
Shane Harrison
Jan 09,2025The staff were really helpful and very professional answering all my questions.
George
Jan 08,2025Original order seemed easy and it arrived quickly. Price from Jorvik was cheaper than buying from anyone else. However turns out I ordered the wrong charger as the correct one wasn’t listed. Tash was great, sorted the delivery firm to bring the right one and swap it over plus got the web site updated to add the correct unit. Very helpful and pleasant to deal with. Swap over cost £8 which was the only downer.
Sally Taylor
Jan 07,2025Very easy to order from website, as I needed a new battery charger, quick dispatch time looking forward to receiving it as can’t cycle until it arrives.
D m
Jan 04,2025I had a negative experience with another UK Midlands based company where I had to cancel the order during November. Their 'ethical' delivery company gave a tracking date and time slot which we waited all day for. Altho I'm 'once bitten twice shy' about pallet deliveries, Jorvick's delivery partners kept their delivery time, even with the Xmas rush, weather and traffic delays.
Craig
Jan 04,2025My screen has broken and tash has gone out of her way to make sure I get the right one thank u
James Carr
Jan 04,2025Excellent in door track for testing.James takes his time and patience explaining the different models and helping you pick the correct Trike to suit you.Great company with very frendly and knowledgeable staff.and never felt under pressure at all after purchasing our second trike.Well done Jorvik.
Cristiano
Jan 03,2025I’ve purchased a few parts from this company, and I couldn’t be happier with their service. The team is always friendly, approachable, and willing to go the extra mile to help. A special shoutout to Tash, who is fantastic at providing support,knowledgeable, attentive, and ensures everything runs smoothly. Highly recommend them for their excellent customer service and quality products!
john
Dec 20,2024Prompt service package arrived immediately. Always helpful staff
Sue Wood
Dec 19,2024Trip to showroom & test the chosen tricycle - first class. Excellent professional staff. Very helpful & knowledgeable. Definitely recommend this company.
Chris
Dec 18,2024Brilliant showroom and test track, I was shown a few trikes by Tash who was very helpful and really helped me choose the right trike. I am really enjoying my trike and can’t wait for better weather to take it out more!
Ann Barlow
Dec 18,2024Our visit, on 30th August, to your showroom was pleasant and as a result we ordered and paid for a trike for my husband. We were given a delivery date of the end of October. That date came and went as did others. Today we have received an email stating that the trike will be delivered during the first week of January. We can only hope that it will happen. I feel sorry for my husband. He will be 88 in January and does not have good health. He was excited at the prospect of improving his mobility but waiting an extra four months has been really detrimental to him. I can't imagine that starting to ride the trike during the coldest months of the year will be very easy for him. I understand that the delay was due to world wide distribution problems so not a fault of Jorvik trikes. As promised, the trike has now arrived. Hopefully when the weather improves my husband will be able to enjoy using it to give him some freedom.
Catherine Tracy
Dec 18,2024Really good advice based on what I wanted/needed a trike for. I couldn’t get to the show room to try a trike so just looked at other people’s experiences on buy/riding a trike so took the plunge and bought one. I love it, it has given me so much freedom already
David Ellis
Dec 18,2024Nice Staff given the opportunity to try the kit in the showroom. Actually purchased then an their and took the tricycle away with me
North unit Millfield Industrial Estate, YO19 6NA, York, GB
http://www.jorviktricycles.com
Martilor
Jan 23,2025We traveled from Perth in Scotland to get to Jorvik trikes as it was nearest to us. Very glad we chose Jorvik as we were treated by friendly, knowledgeable staff who made our whole experience very easy. We purchased my trike in October and it was delivered a little later than we anticipated but it was worth waiting for. Only had one try on my trike due to poor and cold weather but really enjoyed my short outing last weekend. Can’t wait to get going with our plans for lots of outing when the weather gets better.