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Bringing the enjoyment of cycling to everyone !!
Reviews 523
Consumer
Sep 12,2024Decided to buy a trike due to losing balance after a stroke. Looking around I decided to go with Jorvik. Not knowing anything about trikes I phoned Jorvik up spoke to Tash who was most helpful and advised me the right way. I left it for a few days to think and went with Tashs advice. Buying a Jorvik jmt 11 . She told me it would be delivered within 10 days and sure enough there it was. I had no trouble assembling it and am over the moon with my purchase. I’m 6ft tall and feel very comfortable on the trike. Yet to do any distance but looking forward to many happy miles! Big thankyou to Tash and the Jorvik company. Frank Brownley
Mr Jewson
Sep 11,2024I purchased a Second Hand Jorvik JMT6 recently and I am very pleased with the purchase and learning to ride an adult trycycle. I had read many customer reviews before taking the plunge. Unfortunately I found that the power button controller had been damaged due to over tightening. I contacted Jorvik and described my problem. I emailed more detail with pictures and told I would get a response within the next 2 days. The following day, I was very pleased to receive a telephone call from Tash saying the tech team understood the problem and would issue the small part free of charge (plus postage). Also even though I had not purchased new direct, they would set up an account for me should I need any further assistance in the future. Overall a very helpful and professional service. Thank you
Dave Fisher
Sep 10,2024Having bought a new Jorvik trailer along with 2x JT6 electric tricycles last year in July 2023 the trailer tubular tow arm attachment has unfortunately broken in two on the section where it bends and slots into the trailers base. I have reported this in the hope I could get another Towing arm but after several weeks are still trying to resolve whether or not another Towing arm can be obtained (as apparently the towing arm section only comes with a new trailer?). As such, I really hope I will not have to resort to buying another trailer, as I'm missing the use of my Jorvick one as it really is so versatile and handy. Watch this space :-)
Catherine Brown
Sep 08,2024There was a bit of breakdown in communication from Jorvik and that I wasn't getting updates regarding my Tricycle order. In fairness they were very apologetic and my Tricycle arrived very well.packaged within 24 hrs. Thank you
David Allen
Sep 06,2024We bought the tricycle because my wife has osteoporosis and restricted knee movement, and is not tall. James supplied a ROM-Pedal for the restricted nlknee (clever bit of kit) and a crank shortener for the limited height. At first we could not ride it because it seemed to pull to the side. We spent just over an hour at the showroom with James and Tash and my wife, who would not initially ride it, was riding on her own within half an hour. It just needs a bit of practice with someone walking alongside and you soon gain confidence. I tried it whilst there and was happy within a couple of minutes. I would not suggest you will be fully competent in 1 hour but after a couple of days you should be fine. Everyone at Yorvik has been amazing and the person that left the anonymous feedback obviously did not want to believe what she was being told. I was sceptical at first but spending time with them soon erased my doubts.
Joan West
Sep 06,2024Love the showroom and being able to try the bikes on the track. Staff very knowledgeable and helped me select the right bike for my needs. On delivery, I had some problems putting it together. Several phone calls and FaceTime calls and I was up and running. Thanks to customer services staff and the technician for their endless patience and understanding today.
Giorgio
Sep 03,2024Premessa: non posso dare un giudizio sul triciclo perchè in questi 2 mesi non l'ho neanche potuto vedere ! Il giudizio è tutto per l'azienda,il servizio vendita e il customer care. Deciso ad acquistare un triciclo elettrico a motore centrale,mi imbatto nel sito Jorvik che collegandomi dall'Italia mi reindirizza al sito tedesco. Contatto il servizio assistenza chiedendo, essendo un'azienda, se fosse possibile acquistare il triciclo senza IVA.La risposta è negativa.Contatto quindi la sede inglese e qui invece la risposta è positiva.Causa Brexit,mi premuro di chiedere quale sarà la dichiarazione doganale di origine delle merci.Per ben due volte da sales e info mi viene risposto UK, quindi niente dazi.Procedo all'ordine e al pagamento del triciclo in data 7 giugno.Chiedo se posso usare il mio corriere di fiducia (costo dimezzato rispetto a preventivo Jorvik) e mi viene risposto di sì.Chiedo tutti i dati necessari per la spedizione e la dogana (inclusa la famosa dichiarazione di origine dei beni) e mi vengono girati via mail.il 24 giugno il triciclo arriva in dogana a Milano accompagnato da una semplice ricevuta senza neanche indicata la mia partita Iva.Giro la richiesta di dichiarazione di origine su documento ufficiale (fattura o dichiarazione a parte) e descrizione dei beni da parte della dogana a Jorvik e qui inizia il calvario.La loro posizione,che mai cambierà,è che non avendo fatto loro il trasporto sono io diventato l'esportatore e sono quindi io a doverla fare.Quindi contro ogni buon senso non è Jorvik che produce e vende a me fatturandolo senza Iva il bene (che porta il suo nome e marchio) che deve dichiarare da dove arriva il triciclo alla dogana ma io che sono l'acquirente ! Oltre ad andare contro il buon senso sottolineo che mi prenderei una forte multa e una denuncia penale ... A nulla sono valse le telefonate dello spedizioniere e le mie mail (le risposte arrivavano sempre dopo 4 giorni).Quando ho richiesto il reso poi mi è stato in prima battuta negato.Solo a colpi di screenshot dei loro termini di vendita pubblicati sul loro sito sono riuscito ad ottenere il reso.Triciclo riconsegnato il 23 luglio, il 1 agosto chiedo notizie del rimborso e che risposta ottengo ? Non più dovuto perchè non avevo riconsegnato il triciclo ! Se lo erano perso. Finalmente il 2 agosto dopo aver mandato la distinta di consegna ho ottenuto il rimborso.Ovviamente i 650€ spesi per i due trasporti, le due dogane e il deposito non mi sono stati riconosciuti.
Tina Law
Sep 03,2024After receiving my Jorvik Jet E elite low step through in September 2023. I finally had mastered the short cycle to work, after 6 months the pedal fell off on my cycle to work. The team at Jorvik were very helpful and ensured that a replacement bolt was sent to me. I hadn’t realised how much I valued the freedom of an electric trike until the pedal fell off again 3 weeks later. Emma and the team have been really helpful and resent me two further bolts in case anything else untoward happens. Thank you so much for helping me find independence again.
david matthews
Aug 20,2024The crank on my tricycle fell off due to my own lack of routine maintenance. I contacted Yorvik cycles and they responded very quickly offering to send me necessary part free of charge. I think this is outstanding service.
Jackie Garner
Aug 20,2024Just had an hour’s demonstration with James. I really didn’t think I would find a bike that would be suitable for me as I have mobility issues with hips and a knee that is very restricted. James was great, he fitted a Rom pedal and the some self levelling pedals with toe clips and I was away 👍 . Great stuff - I’m looking forward to my tricycle very soon. Thanks Jorvik
Wesley Pierpoint
Aug 19,2024Purchased a tricycle before so wanted a 2nd one for me. Salesman was very helpful, James and explained everything safety wise and road legal legalities. A warm welcome when we arrived.
customer
Aug 18,2024I'm shortly moving to the coast half a mile from shops with 10 miles of seaside promenade open to bike / trike users. I'm old, overweight, have a new knee and don't like walking. With a dread of mobility scooters. Jorvik Electric Trikes showed up best on my research for looks, performance and weight carrying. That meant a 200 mile trip for us to their only showroom / test track just south of York. Once there, Tash explained all the options, stopped me choosing a totally unsuitable one and best of all demonstrated a genius pedal adaptor that allows my inflexible knee to pedal through 360 degrees. Don't ask me how it works, ask Tash. Result: I've ordered a Jorvik Elite Folding Trike that will give me exercise but the ability to turn on the power when needed. I couldn't be more excited. Thank you Tash and Jorvik.
neville Garmson
Aug 15,2024I was involved in a accident and my trike come of worse am lucky to say that I walked away .So I rang Jorvik part and spoke to Tash and Elton and they helped so much in getting together correct parts nothing was to much trouble and parts arrived promptly and were correct ones . So well done to Tash and Elton
Ms M
Aug 14,2024We got the JMT6 shipped to Ireland directly from Jorvik. The website was very informing so we were confident that we chose the most suitable model for our needs. Our only query directly to the company was about shipping. Emma and Megan were exceptionally helpful and the trike arrived on a pallet to our door in a rural location without any issue. They even arranged to prepay import taxes from their end so we had no delay receiving the trike. We found the online videos very helpful in assembly. It was a two person job but only took us two novices about 2+ hours. We were worried we might need special tools but needn't have as all the tools came in the box. Only thing that we had to get was a 2 pin to 3 pin adapter for the charger plug. We couldn't be happier with the whole experience! The build quality is exceptional, the trike rides like a dream, we're even considering purchasing a second one! My husband, awaiting knee surgery, who never rode a bicycle, is getting out daily on the trike and enjoying a new cycling experience. He is getting lots of admiring comments on his trike. The rear cargo bag is fantastic for carrying coats, a picnic, daily shopping. We recommend adding a bike mirror for safety on busy roads. Although the motor isn't noisy it can be hard to hear traffic coming from behind. On a tiny aesthetic note, the green coloured lettering on the red bike frame is slightly kinetic and difficult to look at, and also the decal would be nicer if it followed the curve of the frame rather than a straight line, however not anything that takes away from the trike. We would definitely recommend Jorvik for exceptional products and great customer service.
Nicolas Grossen
Aug 10,2024Bonjour , je l'aime déjà beaucoup mon jmt9 ,il est puissant, agile et stable, sans parler de sa conception solide et bien faite (moteur pédalier au top,suspension avant à faire pâlir d'envie 1vtt sans parler de son freinage agréable ainsi que le coffre arrière pour les achats) le suis heureux et très fan, merci jorvik 😁
Mr C.J.McQueen
Aug 09,2024I have a problem with a component on my Jorvik which means it is unridable. I contacted Jorvik Customer Services who once they discovered the age of the trike ( 7 years ) said the items are no longer in stock and they cannot help. I wrote back with details of the faulty fitting asking if they could put me in touch with someone who might be able to assist. Jorvik Customer Services wrote back to say the customer service manager is away. Don't bother with asking for support for your expensive trike. Jorvik are not interested.
Consumer
Aug 08,2024Tash, the technical team and s many of the staff have, yet again gone the ‘extra mile’. Tash is new I believe and she is a credit to Jorvik already. I can’t think of another firm that actively goes out of their way to do so much for their customers. I can recommend Jorvik highly. Thank you for your care and support Tash. Thanks to the technical team who helped her. And to the C.E.O. congratulations on first class products and support.
John
Aug 07,2024I've had my trike for 2 years and it is ideal as I have poor balance. It takes me for pleasure,(motorists depending) and local errand journeys, My experience making the purchase was exceptional with care and a relaxed approach. My recent contact - today - requiring a small part was dealt with IMMEDIATELY! Great communication and efficiency which is very much appreciated. Having read the recent grumpy review I can't believe it's the same company!
Buddhasevaka
Aug 06,2024We loved our trip to Jorvik cycles. The experience we had in the showroom was brilliant. Tash really gave great knowledge and utmost professionalism.
North unit Millfield Industrial Estate, YO19 6NA, York, GB
http://www.jorviktricycles.com
Susan
Sep 13,2024Our showroom visit to try the trikes was everything I needed and more. Having driven up from Brighton we were feeling a bit tired so the warm welcome and cups of coffee were definitely appreciated. Tash was so friendly and knowledgeable, she put me at my ease and soon had me whizzing round the test track! She suggested the right trike for my needs and I’m now awaiting its delivery next week with eager anticipation. Thanks again Tash, you’re a star.