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Reviews 846
hannah Williamson
Mar 05,2025Knowledge and understanding for questions asked was excellent. Felt like the representatives had time to discuss and not rushed but they remained effective and efficient. Also appreciated that there was almost non existent background noise which helps so much when trying to focus on a discussion.
Kevin Halstead
Mar 05,2025I spoke with Lorna yesterday who was very helpful is assisting me with some claims I had and the policy situation. Some emails had gone into junk and so I needed to catch up with what the current situation was. Lorna also advised me of a benefit I had not made use of which was very honest and greatly appreciated.
Customer jean henson
Mar 05,2025The gentleman Shane was extremely kind polite and so understanding, he went above and beyond to help me every step of the way with my claim. I highly recommend the Kennel Club Pet Insurance 100%
Upset Dog owner!
Mar 02,2025I found looking at Pet insurance online confusing - ringing the kennel Club pet insurance - I was able to discuss my and my pet needs - which answered all my questions the staff at the end of the phone were excellent - I really appreciated having a human (with a voice) helping me.
Mr. CURRY
Mar 02,2025Easy to extend the original breeders policy at a level I felt provided excellent cover for lifetime conditions. Generous premium discount provided for first 4 months of cover and swift reimbursement of the £25 healthcare prevention initiative offered.
Caroline Dodd
Mar 02,2025Easy to understand and reasonable. One small issue, ordered full size pedigree papers (A3) but this has not arrived yet.
Denise Craven
Mar 01,2025Nausheen was efficient, answered my questions and was very approachable.
Judith Slater
Mar 01,2025We have a lovely dog with a chronic condition that needs a lot of veterinary attention. We have always had a really quick and satisfying response from our Kennel Club Pet Insurance. We could not ask for more.Thank you.
Peter Cole
Feb 28,2025Sharon was very helpful. Told me all the facts I needed to know in a very clear way
karen george-lafferty
Feb 28,2025Most helpful telephone experience in a long time!
Vivienne Barnes
Feb 28,2025My previous comments I’ve removed as I finally managed to get hold of them. In essence they had included the second opinion fee I’d paid but it wasn’t stated on the email document I received; I wanted to put this right so all is well. 👌
Amanda
Feb 26,2025Excellent Customer Service - I'm not great at understanding insurance claims and the lady I spoke to took the time to explain it to me in layman's terms and answered questions without laughing at me
JW
Feb 26,2025Great customer service, always helpful, have had policies for our dogs for the last 29 years. Highly recommend lifelong policies.
HS
Feb 26,2025Excellent, as always. Without exception everyone I have spoken to has been very helpful and very knowledgeable. Thank you.
Tanya Harris
Feb 26,2025Helpful and prompt customer service.
Shelagh
Feb 26,2025My vet and the kennel club dealt with my bill promptly which took much of the stress out of a stressful situation. My lovely dog Maisie is on the way to recovery.
Adrian
Feb 26,2025Really good and we are very happy with them
Djajant Hanenberg
Feb 25,2025A very pleasant experience and went the extra mile on the phone.
Rosemary Neill
Feb 24,2025Thanks to Carol for her really helpful explanation of options available to me on renewal of my annual policy. It was a worth the call, and also provided some good savings across the year. Highly recommended.
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, GB
http://www.kcinsurance.co.uk
Natalie Orros
Mar 06,2025Picked up the phone within seconds - really helpful with advise and documentation needed. Pleasant lady so helpful