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Reviews 614
David L
Sep 14,2024The Keter team were absolutely first rate in solving a misunderstanding in my order - way above and beyond what one might expect. I would have no hesitation in buying another Keter product.
David Andrews
Sep 14,2024Bought a max storage box and when unpacking noticed that the metal bar was defective. Contacted Keter customer services & they sorted it out immediately. 5 star service from Dana Avivi.
Vanessa Burgess
Sep 13,2024I ordered my shed from Argos no problems there unfortunately no instructions included with the shed, I found some on line but these were in such an order that even when following them we ended up removing one particular part 5 times to add in strengthening bars resulting in taking hours longer than expected to complete, shed looks great when completed but be warned having to use the online instructions a real pain Please Keter include instructions it was so frustrating V Burgess construction, shed looks great when completed
Glyn Evans
Sep 13,2024Fantastic after sales service. Very pleased thank very much.
Sheena Taylor
Sep 12,2024I recently purchased a keter shed from jdWilliams. It had a door panel missing. They told me there were NO door panels available. They obviously didn’t try the manufacturer for the part ! I phoned Keter direct and they were very helpful indeed. They sent out the missing door panel which I received within the week. The Customer service team were very pleasant, polite and helpful. I couldn’t have wished for a better service. My shed is now complete. Thankyou Keter for your great service.
jean manet
Sep 11,2024Ca fait quatre moi que j essaie d avoir une charnière de porte pour mon armoire !!!! impossible sur le site , impossible en magasin malgré la bonne volonté du vendeur .keter pièces détachées...... c est compliqué
Tom De-La-Hunty
Sep 11,2024After complaining about the cushions that were supplied, I fully expected to fobbed off. Far from it. Our customer service agent was called Tracey Bell. She took our complaint very seriously and gave us a good explanation of the problem with a sincere apology. Furthermore she then exceeded all my expectations with an extremely generous offer of cash or additional seating set. I was absolutely amazed and very happy with the outcome. Superb customer service, thanks Tracey Bell !!!
Les Howarth
Sep 11,2024I only had to make one phone call about a problem and it was resolved almost immediately. The lady I spoke to was very understanding and even her emails to me were very sympathetic. Within less than half an hour my replacement goods were being packed and awaiting delivery. Very well organised and extremely effecient.
Edit H.
Sep 10,2024Submitted a warranty claim and received a reply from customer services (Avital) within a few hours. The customer service provided was above and beyond my highest expectations, would highly recommend!
Chris Mc
Sep 09,2024Had an issue with my storage bench and received a replacement part very quickly and efficiently. Top class customer service 👍🏻
AC
Sep 09,2024Hi All I have edited this review from a 1 star to 4 stars as I have had a resolution to my long standing issue (one star deducted for the overall time this has taken to resolve). Thanks to Tracy B @ Keter aftersales for the positive outcome and restoring some faith in Keter's reputation which was solid in the past. Original review: Hi I reported a leaking roof on my Keter product. Made a request for parts which was accepted. Over 7 months later still waiting for the parts to be in stock / delivered. This is unreasonable and would urge potential buyers to be aware of this. This was for a Keter Grand Store Outdoor unit.
Consumer
Sep 09,2024Thank you very much for the service
Anthony Chadwick
Sep 08,2024My Max store was damaged in the strong winds we had last week. The lady I spoke to was very helpful and sent me a list of what I needed to do. Within days Dana had sorted out what I needed and dispatched the items. Very helpful, very professional and a thoroughly good service.
Jackie Feasey
Sep 07,2024Wonderful customer service so helpful. Part replaced within a couple of days. It was well packed and arrived safely. My bench is like new again. Thank you so much 😊
Michael Large
Sep 05,2024Anita Rose made this such a difference could not do enough to help , keter outstanding customer service nothing was to much to get things put right definitely recommend products now
Christine Hadwen
Sep 05,2024The customer service person Dana Avivi at Keter went beyond my expectations. They supplied 2 parts for my big out max box which had failed, even though it was out of warranty. I thoroughly recommend this company.
Eugene Cash
Sep 05,2024My experience was very good and the service is very good. I am very happy to what have been achieved. Thank you very much for your help.
Les Clarke
Sep 04,2024Had a missing foot on sofa. Replaced with no issues. Nice friendly people and pleased to help.
Mark
Sep 04,2024Enquired about a replacement piston hinge but without the receipt or proof of purchase I was not hopeful but Dana was brilliant, very professional and helpful with immediate responses and agreed to issue the spare part as a gesture of good will. You can’t ask for better than that.
Keter UK Ltd, Beaumont Road Industrial Estate,, OX16 1RH, Banbury, GB
https://www.keter.com
coll
Sep 14,2024Purchased a keter store it out 1200 max from argos on 5/ 9 /2024 , started to assemble it and found the bracing bar for the rear panel was kinked and i had to straighten it to continue , on assembling the item i found one of the door's was scraping the base when opening and closing despite being on perfectly level slabs , the cause was the side panels are so flimsy the weight of the door was pulling the side in , so i had to make a bracing bar to put between the two sides , shouldn't have to do this on a £140 item , tried to contact them but they ask for so much information from you of which i could not supply , therfore the email cannot be sent , probably to deter complaints , all in all they need to add more metal structure to these things to make them more sturdier , my advice is to look for something better than a ketter , shouldn't be to difficult.