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Reviews 614
MrLouie
Aug 18,2024Keter have the worst customer service ever. I bought a storage unit from Argos, and one of the hydraulic arms was defective. I called them and at first everything seemed normal and friendly. After that I recieved a generic email stating that part was on 'back order'. I have since tried to email them 3 times and got no response. It's now been 2 months of having this defective product that cost nearly £400. Do not think that buying into a brand name is worthwhile. Save your money and get an alternative.
Rob
Aug 18,2024Edited 19th Aug. The order acknowledgement emails have stopped but Keter has advised the item I ordered is not in stock until 14th September. I placed the order on the 15th August, but was given no indication it would take 4 weeks until today. They offered a refund and asked me to email my bank details. I asked them to refund by the original payment method. (card) I would not recommend sending you full bank details to any company, never mind this one. While the escalation lady has been kind and attentive. I feel the company needs to take a hard look at itself. It's all been a complete waste of time. Please be wary if using this company. I placed an order on Thursday 15th Aug. I received an order acknowledgement email every 6 minutes thereafter, so after a couple of hours of this I rang them. The man said “oh no! Not again” and that he’d get the right department to sort it. When the emails were still coming more than 24 hours later, I emailed Customer Service. They duly replied saying “bear with us” We are now more than 72 hours on and I don’t know if they plan to fulfil my order. I have no updates other than the 750+ acknowledgment emails they continue to send. I seriously doubt their IT competency and therefore am concerned about the security of my personal information. Please proceed with caution. I see from reviews that I am not the only person affected.
Melanie
Aug 18,2024I was delighted by the customer service I experienced from Keter. Upon going to erect our storage bin, we noticed one of the doors had broken in transit. However I was unable to provide proof of purchase, somehow managing to mislay the receipt. Despite this they offered to supply the part as a gesture of good will and even paid for the postage! I would certainly recommend the company in the future. Big shout out for Evan - thank you!
Will Alexander
Aug 17,2024I have received over 70 confirmation emails for my order. I rang the customer services team and and they just said "yeah, we're aware of that, sorry".
Mark Radfofd
Aug 17,2024Watch out for the offers they send. I put a shed up for my dad and was very impressed. I ordered one for myself and they offered 15percent off to me. It wasn't the same as my dad's,it was the prototype of his .very poor mouldings,I had to cut the square holes out where it should just click together.sides not flat either. I emailed to say I wasn't happy and got the generic sorry email.. No denial,just offered to replace the broken parts IF they were in stock. As I said to them- no broken parts ,just very poor quality
Yvonne
Aug 17,2024I placed an order - and received an acknowledgement... and then another... and then another.... Keter kept sending me the same email every six minutes - flooding my inbox. Their phones closed at 4 pm so I sent them a message on their website - received an acknowledgement - but NO ONE dealt with the problem. Twenty four hours later the wretched emails were still landing in my inbox. I think I will cancel the order as the service so far as been non-existent .... but I wonder how long it will take for them to refund me my money? If ever? I certainly would not use this firm again but will stick to B&Q. Several days later...... I had placed the order on Thursday. On Monday the spam emails were still arriving. On the website the contact details gives a phone number that is available 08:00 - 16:00. I tried ringing at 08:00... however, it seems that no one turns up until 09:00 as I kept going through the various routes only to be cut off. Even when I got into a 'genuine' queue after 9 and gradually moved up from seventh in the queue I was cut off and had to start again. Eventually I spoke to a real person. She apologised. I asked to cancel my order. She assured me the order was cancelled and no money would be charged to my credit card. Whilst I had been trying to get through I had used the online form to cancel the order - belt and braces. On Thursday morning I awoke to find an email and text message from Keter saying that my order would be delivered between 08:00 and 18:00 that very same day... and yes, you've guessed it, they had charged the full amount to my credit card. I have sent them another on line form (which I expect to be ignored as usual) and once the phone line REALLY opens at 09:00 (yet again no one answering at 08:00 or 08:30) I will ask for my money back. I will also contact my credit card company to tell them of the unauthorised charge to my card. How a company can make so many mistakes on one order is incredible. A true grading for this experience would be MINUS four stars.
T. H.
Aug 16,2024Item arrived damaged, (looked like it had been dropped off the back of the lorry), packaged fully back up as never even took it out of the box, informed customer services of the issue and initially requested a replacement... 8 days later and after chasing many times, it has still not been collected. Now demanded a full refund and will take my service elsewhere. I'm still awaiting collection and a refund. You already have all details about this faulty item, I've been emailing your company all week! Case Number 01195877. Could you please confirm when I will receive my refund for this damage item, as it has now been collected by your courier company?
Karen Hall
Aug 15,2024Fantastic company to deal with the hinge on my storage bin broke and despite the fact the warranty had exy and I had no receipt they sourced the part and sent it as a good will gesture would not hesitate to recommend the company or the excellent customer service.
Layla Shoukri
Aug 15,2024Compré un arcón de terraza (modelo comfy) y en vez de comprarlo en tiendas como Amazon, decidí comprarlo directamente al vendedor. Mala decisión, ya que no hubo nada de seriedad en el envío ni en las comunicaciones conmigo. En primer lugar, ellos dicen en su página web que la entrega es de 48h a 5 días laborales, cuando realmente es de 7 a 9 días laborales. Lo compré el 19 de julio y el 29 supuestamente me iba a llegar a casa pero, hasta el 31 no obtuve noticias de ellos. En segundo lugar, cuando llega el repartidor a mi casa, yo no me encontraba en ella y le pedí que me lo entregara al día siguiente (martes). El jueves, le llamo porque no lo había recibido y me dice que desde la empresa le comunicaron que lo devolviera. Seguidamente, me pongo en contacto con atención al cliente, que dice no saber nada. Tras horas después, recibo un reembolso y les vuelvo a llamar, para recibir el desconcierto de la chica de atención al cliente, que no entendía que estaba pasando y que me dice que elevará el asunto a sus superiores. A continuación, recibo un email diciéndome que el transportista rechazó la entrega porque se rompió y que por eso no me había llegado, que lo comprara otra vez. Les digo que estoy interesada en el producto, pero que me parece poco profesional no tener casi nada de información del estado de mi pedido y que tengo que ir yo detrás. Que entendía que a veces ocurrían inconvenientes y que lo volvía a comprar si me ofrecían una garantía. ¿Su respuesta? disculpa por los inconvenientes. Ninguna explicación ni nada que me haga confiar en esta tienda. Una verdadera lástima porque pensaba amueblar mi terraza con ellos.
Chris W
Aug 15,2024I bought a Westwood storage box from Amazon. It arrived promptly but the bag of fixings including the hinges was missing.Rather than go through all the hassle of returning a very large box, I asked Keter for the bag of fixings they should have supplied. Although the person I spoke to was helpful, I got an email back asking for part numbers etc. I told the company in an email that they were told exactly what was missing and then I got an email stating the parts were out of stock. I have now received an email from Keter to tell me to return the box to Amazon for a refund. This is the sum total of customer support. It looks like other customers have had similarly bad experiences. It is obvious that they care nothing for customers so I will source another box from a supplier with a different attitude to customers. I recommend giving this company a miss. Update A very helpful lady called Tracy contacted me and did her utmost to resolve the issue. My confidence in Keter has been restored. Thank you Tracy.
Anon
Aug 15,2024Representative came back promptly to the initial and subsequent emails. Had to send the copy receipt in a separate email, which didn't get to the Rep and instead kept generating Case Nos. A quick call to Customer Services ironed this out. Thereafter, the replacements panels were shipped and arrived two days later.
Kathryn eckersley
Aug 15,2024Appalling customer service and delivery. No choice of delivery date. Took day off work no contact from customer services had to continually chase them finally delivered at 9.45pm! In the dark and left on the drive. Worse company and delivery service ever experienced will make sure it reaches as many platforms as possible to warn people not to use unless wanting an extremely frustrating and disappointing experience!
David
Aug 15,2024Some parts broke down (from old age and Years of direct sunlight. Told Keter and they said they'd send replacements. 3 days later, the parts arrived. I'm very pleased and surprised that there's no request for payment. Fantastic customer service
Russell Hooton
Aug 14,2024The issue I have has now been solved by what I can only describe as a very experienced Customer Service Advisor. I am more than happy with the outcome and the options offered to me. Thanks to Keter for providing the individual and her prompt decision making. Confidence has been restored to me to purchase goods from Keter.
Emma
Aug 14,2024I'm having a terrible issue getting my shed delivered. I ordered 24th July and I still haven't received it. The courier tried to call me on the 29th to arrange delivery, unfortunately I couldn't take call. I have tried to call several times but the line just transfers you to a mailbox that is full and then the call drops out. I called Keter customer service Friday 9th august to try and sort the issue, I was informed I would need to speak to the courier. I explained I couldn't get in touch and she said she'd email them and ask them to contact me that day. I waited for the call but didn't receive it. Unfortunately I missed a call again yesterday (13th Aug) from the courier as I was in a meeting and unable to answer, again I was left a message to call back and arrange delivery, which I did, and lo and behold I get the full mailbox message again and the call drops out. So I guess its back to customer service at Keter. I can't believe the courier has only tried to contact me twice since I placed my order! Hopefully I'll receive the shed soon
AEF
Aug 14,2024I placed an order online on the 7th of August and the delivery date online while placing the order showed 14/15th of August. I received a confirmation email saying that the courier company will get in touch with me. I went ahead and quickly got the garden ready for the shed. I did not receive any intimation for the courier and do not know what company it was so called Keter CSR on 0121 506 0008 she asked me if I had got in you with the the delivery team to schedule a delivery. I was surprised as the email said that they would get in touch with me and not the other way around. I told her that the delivery date showed online when I bought the shed said 14/15th Aug. She gave me a Keter delivery team number 01604 918141. I called this number over 25 times but it just goes to voicemail which is also full and then just drops the call. However I followed up with the CSR team on the first number again and the new CSR asked me the same question and gave me the same response. After explaining the situation again. I was told that she would write an email to the delivery company asking them to call me. They called me after 5 hours to tell me that my shed would be delivered on the 20th of Aug. WOW now I have to wait 6 more days for something I bought from Keter that showed a delivery date of 14/15th Aug. this is completely unacceptable and has caused a massive inconvenience to us as we had other plans based in the original delivery dates.
catherine mackenzie
Aug 13,2024Excellent service to get part
Joy Arnold
Aug 13,2024I was able to speak to a customer service advisor. He was most helpful. Evan called me back after I went to measure my shed in an effort to establish which model I have. I needed a replacement latch and am happily now awaiting it's delivery.Also it's not going to cost me anything, it's a complimentary replacement . Good service Keto, thank you !
VINCENT
Aug 12,2024Excellent service from Keter customer service. Issue completely resolved in 1 day. Its a pity more companies / buisiness are not as good as Keter. I take my hat off
Keter UK Ltd, Beaumont Road Industrial Estate,, OX16 1RH, Banbury, GB
https://www.keter.com
Mr Chui
Aug 19,2024Been few weeks they still have not got in touch with me to collect the shed and give me the replacement as they promised....I ordered it via Costco on 26/7....