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Reviews 614
bob lawton
Jul 29,2024Hi, just a quick comment on your customer service. I called Keter to tell you that I'd broken the lid on a new bin store and was asking for ways to repair it. I didn't get a reply to my request but a tracking number.? Today I've received a brand new lid. WOW that's what I call a great company to deal with. Well done Ps I've bought another of your products based on this.
MRS DIANE HIGGS
Jul 29,2024After ordering 2 new doors, due to burglary damage, received new doors with no problem. Any issue we had after was dealt with in a professional manner and promptly resolved with the most courteous manner. Would recommend Keter everytime
pickleJet
Jul 28,2024Almost everything on Keter’s website is indefinitely out of stock, and there are clearly major supply issues to the few UK retailers (B&Q, Argos, etc) selling Keter products too. Very little point advertising products if they’re actually impossible to purchase.
Mr Mark Hooper
Jul 28,2024Purchased a keter garden shed through Costco costing a round £1000. Shed arrived as notified but on receiving the shed, I found 3 broken parts. Got in touch with keter and they said they would look into it. They replied again a few days later saying the new parts would be sent out as soon as they were in stock. This was in March. So far so good. Fast forward to end of July. Sent a separate email to keter to ask where my replacement parts were. They didn’t reply to my new email, but replied to my previous ones( from March) to tell me the parts were back in stock. Coincidence?? Asked questions as to why I hadn’t been notified or kept up to date with what had been happening, but was just ‘fobbed off’ with no explanation. Very poor customer relations
Consumer
Jul 26,2024Shockingly bad. Bought bin store 3 months ago - 2 parts missing. Contacted Keter who didn’t recognize part number so had to send photo from instruction. Told parts being sent. Nothing. Chased up. Told parts not in stock. Chased up. No response. 3 months on still waiting, Keter disgracefully unresponsive
Arletta
Jul 26,2024Avoid! They sent shed with damaged doors. Waiting 4 months for the replacment. They stoped replaying my e mails. Horrible company and customer service!
Carol nichols
Jul 25,2024After being very disappointed there were no screws or information leaflet in the box of my garden seat Anita was very helpful and has ordered the screws and sent a copy of instructions, Thanks Anita.
Tony Kelly
Jul 25,2024My recently purchased Keter shed developed a fault of which the customer service team could not resolve as a replacement part could not be sourced, so I was contacted by a member of the Customer Escalation team, Tracy Bell, who I would like to say dealt with my issue in a very professional manner. She was able to resolve the problem, bringing it to a amicable conclusion to which I am very satisfied. So I would to thank the Consumer Escalation team, and in particular Tracy Bell for all her help. July 2024.
Rachel
Jul 25,2024We purchased Keter Store It Out Midi Outdoor Garden Storage Shed 880L from Homebase and have been really pleased with it. Unfortunately we had an accident and sadly broke the door. My parents advised we contact Keter directly to see if we could purchase a replacement door panel after they had experienced excellent customer service with the shed they purchased. Much to my astonishment they have replaced the panel free of charge, despite it being no fault of their own. I wouldn't hesitate to recommend the product and customer service. Thanks so much Keter.
Andy
Jul 25,2024Absolutely brilliant customer service with prompt responses to emails and replacement parts sent out super quickly to easily fix the issue. Many thanks to Tracy Bell in after sales...
Hilary
Jul 24,2024Good communication on phone to deal with my request , this was quickly dealt with , very satisfied
Helle Kloster
Jul 24,2024Keter havebænk med hyndeboks model Jacob er en meget fin løsning - lige bortset fra at låget ikke kan holde til at sidde på. Vi har nu haft 3 bænke af denne type og alle har samme fejl. Låget er simpelthen ikke konstrueret på en måde så den er stærk nok. Det starter hver gang med en revne i midterlinien ca. 1/3 ind fra hver side. Så bliver låget utæt og "bænken" er ubrugelig.
SOURGEN Lola
Jul 24,2024Refus de la commande passée lorsque le carton est arrivé ouvert dans le camion du transporteur ! Une nouvelle commande passée sans notre accord alors que nous avions demandé l’annulation et le remboursement du coup - et depuis le 10/07 nous attendons le remboursement de la commande sans indications précises sur ce remboursement / échanges mails inutiles
Claude
Jul 24,2024Sur Facebook Marketplace André Quatereel Hem 59 détaillant en ligne pour l'entreprise Keter basée à Paris propose l'abri de jardin abri de jardin extérieur Keter Newton au prix de 88 € Est ce de l'arnaque ? Ayant été abusé par Fagor Discount marchandise payée jamais reçue
Michael Belsey
Jul 23,2024This a truly remarkable company. I bought 3 store it out midis and the after sales service I have received is absolutely first class. The staff are extremely knowledgable and only too pleased to help. Thank you everyone.
Jon Matson-Higgins
Jul 22,2024This is my second feedback for this company. They collected our sheds on July 3rd, and we are still awaiting our refund. I have emailed and telephoned. I received an email on July 11th stating it had been passed for processing, but we have still not received the refund.
Mr Hewer
Jul 22,2024Excellent delivery time with outstanding customer service. Contacted re missing parts. I missed a part number on my request, they picked up my error and sent all the parts I needed. Excellent customer care. Would highly recommend this company for outstanding customer care.
Act
Jul 22,2024Compramos una caseta de exterior Keter, a través de Bauhaus el 28 de junio. El servicio de entrega nefasto. Al hacer el seguimiento el repartidor decía que estábamos ausentes y es mentira. La entregaron después de 10 días y al abrirla falta una pieza. Su servicio de control de pick ing deja mucho que desear. Hemos reclamado a Bauhaus y, a día de hoy, nadie nos ha solucionado el problema. Habíamos contratado a una persona para el montaje porque somos mayores y no pudo realizar el trabajo pero nos cobró el desplazamiento como es natural... poca seriedad señores de Keter por la preparación de pedidos y fatal en cuanto a Bauhaus que tendría que responsabilizarse del problema y solucionar el tema de inmediato, porque lo que es seguro, es que ambos han cobrado
Ben R
Jul 22,2024I ordered a Store It Out Nova Storage Box on the 1st July 2024. What follows is my explanation of why you shouldn't order a Keter product. The unit arrived seven days later. Keter, for good reason, make it clear in the manual that you should check all the parts. This will be no surprise to anyone who has read any of the other reviews, but the base of the unit had a plastic part that had snapped off, and they had sent two right walls, and no left one. Pretty standard. Keter are clearly in the middle of a huge issue with their quality control (as you can see by the request to email Escalations before leaving a review). My hope was that as this was so common, the next bit would go smoothly. Sadly not. The required parts were not in stock. I was told these could go on back order, or I could use their collect and replace service. They had my money, I needed the unit, so unsurprisingly I asked for a replacement. They don't make this easy, as you have to send in a full report of the issues, together with photographic evidence. They also require you to package the unit back into the box, which isn't a small feat. Surely they couldn't mess up the collect and replace service? Again, no surprises here, but Keter have chosen DX as their delivery partner. Twice they showed up at my door, with no email or text as to what day they might arrive, never mind a timeslot. But hey. They are cheap. So that's okay. I wasn't in. When they did arrive (you probably guessed this), they were there to collect, but had no record of a replacement. It had now been over two weeks since the original order. I should say that their staff were very quick to point out that Keter are not an easy company to deal with, so I can't blame DX for this too much. Back to Keter. No, I'm not waiting in on the off chance, on some random day, a replacement may arrive. I asked for a refund as per the Consumer Rights Act 2015. Surely a company can't mess this bit up? Surely? Despite asking for a refund on the 16th July, and chasing it every day, I was repeatedly told that customer services cannot process refunds. They can only 'request' it. This was clearly a delaying tactic, and so sadly we got very close to the point of starting a Section 75 chargeback with my bank. One last go before banks and solicitors get involved. I remembered the Escalations Team. Tracy - thank you. Refund immediately processed. Apology received. Everything that should have happened in the last two weeks, sorted. But here's the rub. It shouldn't need escalations. How do vulnerable customers, those who aren't able to spend the effort chasing Keter, or those who lack the confidence to do so, supposed to get a resolution? Do not buy from Keter. Just don't. Order #: GB_060017080 Case #: 01174959
Keter UK Ltd, Beaumont Road Industrial Estate,, OX16 1RH, Banbury, GB
https://www.keter.com
John Wright
Jul 30,2024I contacted Keter, asking if it would be possible to get a replacement lid for my bench. I had broken the lid by only sitting on it ( I am not that heavy, although I could be lighter!!) After providing the requested photos of the damaged part, and a little wait for Keter to get the part in stock, I received a replacement lid this morning. Excellent service and after sales service like this will certainly mean I will buy Keter products again.