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LifeConnect24 is a national telecare provider supporting our customers to maintain their independence by enabling them to stay safe at home and on the go. A personal alarm from LifeConnect24 provides 24-hour support at the press of a button, giving our customers and their families reassurance that help is at hand should they need it.
Reviews 826
John David
Apr 14,2024Thanks to Charlie and Dave for their sensitive and practical approach to us ending the contract and returning the kit. Our mum is now in nursing home and will not come home. The Life Connect has only been used for an 'emergency' once in 2 years and worked superbly; so we always had peace of mind. Thank you for your service and flexible ways. Regards John and our family
Bob
Apr 12,2024We used lifeconnect24 to provide an alarm for my elderly mother. The alarm was used on several occasions with the call centre staff being consistently reliable. Also, the account administration (main contact was David) was accurate all the way to closing the account when it was no longer needed.
Lynne Johnston
Apr 12,2024Do not touch this company total rip off merchants we had to get a lifeline for my dad that had a fall at the end of January 2024 ,he had been hospitalised for a week due to having to prepare his home with a key safe, care package and a life line, the hospital made it clear they wanted all this criteria put into place before they would allow him to be discharged due to him being 86 and living alone. My dad never wanted the lifeline but we had no other option, he paid the annual subscription in one go as didn’t want to set up a direct debit. The lifeline came and sadly on the 9th March 2024 my dad passed away. We contacted Life Connect 24 to inform of the news my father had passed away, they were only interested in getting the equipment back as soon as possible, which we did at our own expense. We placed a letter in with the parcel to request a refund for the months my father had not used the lifeline. We had received no response so rang the customer service line to request the refund, only to be told in no uncertain terms and a completely unprofessional manner ,that they could only do a refund within 30 days of the lifeline being received by my father. They also stated that you can request somebody else to have the lifeline instead but we were out of the 30 day period. This is a company who are praying on vulnerable elderly people and have absolutely no compassion what so ever. My late dad has been taken advantage of financially by this company for a lifeline he didn’t even want in the first place. Please make sure you read the reviews as I unfortunately hadn’t this company has no morals I didn’t want to even leave one star. I will be contacting the Ombudsman and taking legal advise as this shouldn’t be allowed to happen to vulnerable elderly people. ABSOLUTELY DISGUSTING.
Paul
Apr 11,2024Called about my father in law who needs and care system and was very impressed with the kind and helpful advice received. All sorted very easily without any issues.
Robert - Greater Manchester
Apr 11,2024Jos was extremely helpful and gave me excellent advice enabling me to make the right decision for my father in law. Easy process from start to finish and great value for money for 12 months peace of mind. Thanks Jos
customer
Apr 09,2024Very good service saved my life by calling an ambulance and staying with me till it come
Denise Ward
Apr 09,2024I had to source a wrist band alarm for my elderly Mother who fell recently. Although the kit doesn't arrive until tomorrow I would like to thank Shivaun who answered my endless questions so I could work out what Mum needed. Her knowledge was amazing and so helpful and I hope this will put my families mind at rest as we are all so worried about Mum, who won't consider moving house! Thank you Shivaun.
KIM GILL
Apr 08,2024Josh was very professional and compassionate to my application. He advised me of my best package and talked me through how it all works. I feel more confident now of living alone after just losing my husband.
Lorraine King
Apr 06,2024although haven't received kit yet spoke to a lady called Charlie who explained everything to me and was extremely helpful haved ordered plug and play set as have digital phone
Annie Willow
Apr 06,2024This service has given me such peace of mind, and everyone you speak to are so lovely and helpful. David was so lovely to talk to recently. Just sorted everything out for me quickly, efficiently and with good manners. Can’t recommend highly enough.
Marcus Harding
Apr 05,2024Fantastic and helpful. The lady helped explain everything and even told us to go and speak to the council to check if they offered grants before signing up!
Janet Glennon
Apr 04,2024I just organised my Mums personal alarm by phone with Jos. He was extremely helpful, explained everything and took his time explaining everything to my elderly mum. I wasn't expecting it to go as smoothly. I'm very impressed indeed.
Julia
Apr 04,2024Our mother had numerous falls while she was living at home but Lifeconnect responded quickly every time. It certainly allowed her to remain in her home for longer and gave us peace of mind.
Stephen Roberts
Apr 03,2024The operator was clear,helpful and polite!
Andrew Coakley
Apr 02,2024Cannot fault the exceptional service provided by Lifeconnect24, especially Technical support with Wayne who has been able to overcome a Telecom service provider problem through suggesting a change to a digital service.
A Taylor
Mar 27,2024Provided peace of mind for the family as my aunt lives alone and proved essential when needed. LifeConnect were very helpful about returning equipment when my aunt went into residential care.
A BREWER
Mar 26,2024Setting up a Lifeline24 personal alarm for a family member was straightforward. We spoke to the extremely helpful & patient Drew & during our call we weren't rushed & were able to ask a number of questions about the kit - ie. will it be connected via landline or mobile phone (needed this info as bad mobile connection due to thick walls in the property where it will be situated). This kit is due to be received within 24 hours of our call. It seems that it is a very simple unit to set up (sort of plug & play) 10/10 for this company & staff!!
Mark D
Mar 26,2024The service provided has always been first class and the staff very friendly and attentive. Only disappointment when cancelling service was there is no refund for unused months!
Jenny Taylor
Mar 26,2024Harry helped me through the process in a sensitive, caring manner. He explained the alarm carefully and reassured me that it would be simple to use.
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
http://lifeconnect24.co.uk
David Wells
Apr 15,2024I contacted LifeConnect24 by phone, and was connected to a colleague called Drew, who was extremely helpful and enabled me to raise the order the order on behalf of my Mother with easy. I raised the order at 17.30 on Friday afternoon and received the order the following morning at 11.30! Amazing service! Thank you Drew for a great experience! Well done!