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LifeConnect24 is a national telecare provider supporting our customers to maintain their independence by enabling them to stay safe at home and on the go. A personal alarm from LifeConnect24 provides 24-hour support at the press of a button, giving our customers and their families reassurance that help is at hand should they need it.
Reviews 826
Fiona Tweedie
May 20,2024Just been through the setting up for my mother. Drew was very helpful and efficient. The process was completed 0very quickly and Drew was extremely helpful. Throughly recommended.
Fiona Pawsey
May 18,2024Thank you to Lifeconnect24 for providing the security of knowing my mother in law was OK and alerting us if there was an issue. Thank you to David for his assistance today.
Barbara Cronin
May 11,2024Being not technically minded I had to ring for assistance in placing my order. A gentleman named Josh answered and I couldn’t have asked for anyone better. He explained everything in a clear and understandable way. The alarm arrived the next day and was easy to install. However, once the check that the pendant was working went through I hung up by pressing the red button! Next thing a lady answered to see if I was OK! Told you I wasn’t technically minded!
Sally Squires
May 08,2024Excellent customer service. I mean EXCELLENT!. Firstly in helping me choose the correct personal alarm, then in assisting with its set up (it was very straightforward but so straightforward I think we were overcomplicating it. Literally it just needed plugging in). Then after my elderly father decided to live with me and we wanted to return the alarm and they were fine. But the thing which prompted my review was this. The Royal Mail made a complete hash of returning the item (essentially they temporarily misplaced it). By the time it is returned to Lifeconnect24 it will be outside the 30 day refund period. Lifeconnect24 could have made an issue of this. Instead they made a note on the system to the effect that it wasn’t our fault and agreed to the refund. This kind of customer service is unusual in this day and age and frankly I have been very impressed with them. (Btw their alarm was very good too. We accidentally set it off a couple of times and they always responded quickly).
Luke
May 04,2024Samual was excellent- very clear and helpful. He couldn’t have provided a better experience for a new customer.
Christopher
May 02,2024I have been a LifeConnect member for several years and have consistently had positive experiences with their services. Today, I encountered a minor issue with my equipment and contacted their support line. A representative named Sue promptly addressed the problem and resolved it efficiently. I am highly satisfied with the prompt and effective assistance provided by LifeConnect and would like to express my gratitude to Sue for her exceptional service.
Margaret
May 02,2024Mum had the Lifeline pendant for several years. It gave a great deal of peace of mind. On the couple of occasions that she had to use it, they were excellent. Thank you.
Peter
May 01,2024Seemingly a small detail, but I wanted to change the configuration of the cord around the neck which carries the button. ( i have two such buttons). The popper-joint was annoying my neck when wearing a heavy topcoat. I explained that I had (eventually) unpicked the glue on the knot, and moved the popper southwards. James and Ally at Lifeconnect were on the case pronto, and within a couple of days new cords arrived, black ones, much softer, with smoother popper and easily adjustable to move the joint southward, much more comfortable, many thanks indeed. Peter
Brian Taylor
May 01,2024Worked well until I added fall detector then experienced a number of false alarms. On two occasions I did fall and it never went off.
Michael
Apr 29,2024My contact was David and he was very helpful with clear instructions how to return my dads equipment. While dad was using the equipment it helped several times before nasty incidents got out of control I would like to recommend this service.
Bev van der Drift
Apr 28,2024Sam provided a brilliant service with humour and professionalism, he was extremely polite and the made experience very easy and painless.
Pete
Apr 26,2024The staff member I spoke to was Jos, he helped me with a clear explanation of a type of system to start my support off. I was pleased to have Jos explamation and direction. And will look forward to an improved LifeLine system. Thank you.
Sheila Brunsdon
Apr 24,2024We had been recommended to use Lifeconnect. I phoned to ask questions on the service but Drew was so helpful that we went ahead and ordered, we are awaiting delivery. Thankyou Drew for giving us the confidence in the company to order.
Kai
Apr 22,2024My family member and I spoke to Jof, which provided us with exceptional service, he answered all our questions no matter the amount on both calls with a clear and friendly manner, we felt extremely reassured plus supported with this service. Jof represented this company extremely proudly and his positivity put a smile of our faces. Thank you very for much.
Sue
Apr 22,2024Great customer service from Jos. He dealt with the problem we had very professionally & he was determined to correct it, which he did. Good sense of humour too, which always helps. Many thanks.
Mrs Guthrie
Apr 21,2024Dealing with David was great when I needed to close our account as mum was moving into a care home. Quick & easy and very helpful. Lift Connect was recommended to me and I will recommend it to others.
BRADLEY SHILLCOCK
Apr 21,2024I am so pleased to know that mum has this service in operation at her home. The peace of mind it gives me is worth its weight in gold - truly. Since mum herself took a nasty fall a year or so ago she also says she feels so much safer since I got this for her. We are now into our second year and this is now a must have. Anyone that is not totally safe alone should get this.
Consumer
Apr 20,2024We had changed to BT digital and the alarm wouldn’t work, I called the tech department and spoke to Wayne, but I wasn’t sure where a part was, when my husband came home we started again and contacted Wayne who was extremely busy, the problem was solved and tested to be working 100%. Wayne is obviously excellent at his job and despite him being so busy he took the time to make sure we were happy with the system. Excellent service.
DM
Apr 17,2024I joined in 2017 and service has been fine. I lost the alarm fob in March 24 and I ordered a replacement for £49. Before the new one arrived, I found the old one. I contacted the company and was told a refund would be requested. I returned the new fob, package unopened. The new fob was received back by Lifeconnect24 but no refund was received. I contacted the company and was told that a refund is against company policy and that refund requested is not the same as refund guaranteed. After posting a review with a score of 1 out of 5, I was contacted by the company who are now offering a full refund. But this is a special case and this is not company policy. I await the refund next week.
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
http://lifeconnect24.co.uk
Customer S Rowledge
May 21,2024Easy to set up and very informative receptionist,Drew