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Reviews 822
Helen Poutakidis
Feb 13,2025Gemma was fantastic she was able to get me query sorted out very fast and then took the time to follow up to make sure i had everything.
NATALIA
Feb 12,2025I recently booked a staycation for my family and needed additional support to get the details right for us. Both Lucia M and Mikayla C were of great assistance, professional and efficient in organising our stay for us. A big thanks to them both.
Rachelle Arik
Feb 12,2025Our stay at Mantra Lorne as part of the Great Ocean Road Escape package was fantastic. The beachfront location offered stunning ocean views and easy access to Lorne’s coastline. The accommodation was spacious and comfortable, making for a relaxing retreat. The daily breakfast had a great selection, and the dining credit was a wonderful bonus, allowing us to enjoy a delicious meal at the hotel’s restaurant. Lorne is a perfect getaway, with beautiful coastal walks, charming cafés, and plenty to explore. This package offers a great mix of comfort, convenience, and value—highly recommended!
John Curtis
Feb 12,2025Imogen was friendly and professional and sorted out my p[roblems. You can't ask for more.
酒寄弘昭
Feb 12,2025Your excellent staff Mintra helped me to change my accomodation change very quickly. Mintra negotiated with the hotel for me. Thanks to Mintra, we will enjoy our stay end of this month. I will definitely check your offers on my fututre business trip etc.
Craig Hill
Feb 12,2025Gemma was incredibly helpful, nice, professional. Could not be happier.
Barbara Gee
Feb 12,2025Gemma E and Lucia offered true customer service. I initially spoke with Lucia who passed on my query. Gemma E phoned back a few hours later with detailed information which answered my questions.
Karen
Feb 12,2025I would like to Thank Lara P for her prompt and professional response to a change I needed ammended with my booking. The moment I spoke to her it was a “Can Do”and helpful attitude. Luxury Escapes are always an excellent customer focused Company to deal with. Thanks again Lara.
Stacey Allerton
Feb 12,2025Andrew N was very prompt, friendly and helpful. Made me appreciate doing another Luxury Escapes booking.
A. Wilson
Feb 11,2025Just booked a wonderful trip in Bali. The deal for this 5 Start hotel is outstanding and so are the staff at Luxury Escapes who made it happen. Kylie M was fantastic and a huge asset to Luxury Escapes. Thanks for your assistance today Kylie….
Andrew
Feb 11,2025I received a timely response to my query and the issue was resolved.
Kristine Maish
Feb 11,2025I always find luxury escapes site very easy to navigate. If you call to speak to someone, they are always so pleasant and helpful and always email with all the information you need. So nice when you call and speak to a real person
Manija Ahmadyar
Feb 11,2025Vera N and Agrestasha L from luxury Escapes have been very helpful and patient. When I contacted luxury Escapes I had a response straight away. They answered all my questions. The service definitely is wonderful. Our resort in phuket was very nice and we had a decent deal through luxury escapes.
WENDY
Feb 11,2025Nikita M was extremely helpful with my Luxury Escape holiday plan today. He was able to confidently answer all of my questions and put my mind at ease. I am now really looking forward to my up coming Luxury Escapes holiday to Bali. Thankyou Nikita M :)
Simon
Feb 11,2025Shocking company. Won't take any responsibility for mismanagement by the hotels they book on behalf of. Then they try and avoid refunds by offering a holiday credit instead. Avoid at all costs I note the standard response below. Note for the record the hotel offered a 2 night out of 7 refund for a complete displacement of our room with a termite infestation in the 1000s in the middle of the night and then forgot about my family until 10am the next day when we had no access to luggage or medicine. Luxury Escapes response to the refund offer direct from the hotel was to first pass on a credit (no refund) then try and claim 20% of the refund as an admin fee (which is ridiculous) and now giving standard corporate responses. A money focussed organisation with no customer focus. Book direct with hotels and save yourself a lot of grief
Beverley
Feb 11,2025Extremely helpful! Answered all my queries.
Lorraine
Feb 11,2025Great Customer Service. The help I received with the holiday packages was good. Justin G was extremely helpful. He explained everything I needed to know.
Mariana Marsell
Feb 11,2025Alyssa from Spain was extremely pleasant and attended to my enquiry immediately. Than’ you Alyssa
Pebble Chico
Feb 11,2025I booked a cruise with LE, but I have future credits in Virgin Vogages, I requested LE if we can use the credit to offset the payment in LE, the first hand consultant told me it is not possible, I requested to raise a case to Cruise department and Vicki W was on this case. She gave me feedback that the payment must be done in full before she can apply the credit, that was thru email.. I was disappointed at that time, thinking may be is not possible, until after the full payment, i was still skeptic but emailed Vickie to remind and request to proceed since the payment is paid in full, a few days later she replied with the funds already in my original method of payment..I was so overjoy, she knew exactly what has to be done and promptly acted upon the case even that was 6+ ago.. Thank You so much to Vicki W for excellence service and knowledgeable cruise consultant
Level 4, 68 Clarke Street, 3006, Southbank, AU
https://luxuryescapes.com
Nicole Collins
Feb 13,2025Kylie M and Seany were very pleasant and able to assist me with changing the dates of a trip that I had booked the day prior, only to discover that the flight price had nearly doubled so I wanted to change the arrival date of my booking.