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Find the latest luxury travel ideas & exclusive special offers at insider prices. Save on holiday travel & accommodation packages with Luxury Escapes.
Reviews 822
Henna
Feb 04,2025I have booked with luxury escapes many times. They seriously do offer the best deals and the customer service is fantastic. I recently had to cancel a package last minute and Helwest G assisted me with resolving the matter to my utmost satisfaction. So polite, friendly, understanding and helpful. Cannot think him and the team enough for providing the assistance. Highly recommend them.
Helen
Feb 04,2025Was great I cant speak more highly of your service
Jessica McGrath
Feb 03,2025Iris was extremely helpful when I submitted a request for date change. Fast response and clear instructions on what to do. Thank you Iris!
Adrian
Feb 03,2025We had a problem with airline dates and accommodation dates. Luxury escapes was excellent in solving our dilemma. Great service by Tanya. Thank you
Jeanette Sumner
Feb 03,2025I received a very prompt and concise answer to my question. the young man was very courteous and put me at ease immediately and followed up with an email stating what we dicussed. Very reassuring. thank you
Meagan
Feb 03,2025Ava L was super helpful and got back to me with all the answers to my questions.
Linda Raymond Attard
Feb 03,2025The Beachcomber resort was so lovely, lots of parking, rooms were comfortable, restaurants amazing food, and all thanks to Luxury escapes for the great package deal i paid for.
Rose
Feb 03,2025Our friends booked with Tegan L and as we were working difficult for us to confirm. Tegan L went above and beyond to secure the booking so our friends and ourselves could celebrate our special anniversaries together. Tegan L was amazing…one very happy customer.
Judith
Feb 02,2025I wanted to change my hotel room booking. I rang and was given the option for a call back. I received one from Nikita M who was very helpful and able to assist me with my request. She followed it up with a comprehensive email confirming all my details and amendments. I found Nikita M to be professional polite and efficient. It is customer service like I received from Nikita M that encourages me to come back and book with Luxury Escapes and cudo.
Fari Sed
Feb 02,2025We had the worst experience with Luxury Escapes. In 2024, we booked a 7-night stay in Bali for our family of four, paying over $9,000 for a two-bedroom suite in a 5-star hotel. What we got was far from what we expected. We arrived at 10 PM, only to be told we didn’t have a booking for the first night. The hotel temporarily placed us in two separate rooms, and we had to move again the next day. Despite multiple calls, messages, and emails to Luxury Escapes, we received no response or support. On the second night, the room we were given was also unsuitable. Thankfully, the hotel staff—seeing how much we had suffered—finally upgraded us to a proper room. This was the hotel's goodwill, not Luxury Escapes’. To make matters worse, our return flight was at 10:20 PM, but Luxury Escapes arranged our airport transfer at 12 PM—leaving us stranded at the airport for over 10 hours. They refused to offer luggage storage or any assistance. While in Bali, we met several other Australians facing similar issues with Luxury Escapes. They take your money but provide zero customer service, no explanation, no apology, and no refund. Even if it costs a little more, book directly with the hotel—it’s worth it to avoid the stress and disappointment. DO NOT book with Luxury Escapes. I sincerely hope this review pushes them to change their attitude towards customers, but until then, stay away!
Debbie Yeoman
Feb 02,2025Bill H was great, answered all my questions and helped with my booking upgrade. Polite and professional.
Douglas Wegener
Feb 01,2025Prompt pickup for call, very polite, straight forward answer Excellent outcome
Gai
Feb 01,2025Support was extremely helpful pleasant and efficient Helped me with an existing booking query
belinda
Feb 01,2025Cicilia B was very helpful. Kept in touch regulary for the information I needed. Thank you
sandra collins
Jan 31,2025Mohamad Aziz was extremely helpful as we had to book my accommodation manually. He explained everything to the point.
Cindi
Jan 31,2025Great customer service given by Sebastian R. Very courteous and prompt. Did what he said he would do which I value the most
Mike Hoyek
Jan 31,2025Emily G was amazing. Felt screwed over by the insurance company. Helped resolve the issue while being friendly, polite and professional. Helped turn the day around.
Glenda
Jan 31,2025I was so worried when I had to amend a booking for just one room when I had reserved two. Cicilia B'. made it so much easier than I thought and was very kind and thoughtful. Its reassuring to have this level of support.
Gianotti Daniele
Jan 31,2025Great customer service! Tanya was amazing in helping with the booking.
Level 4, 68 Clarke Street, 3006, Southbank, AU
https://luxuryescapes.com
Pete McNae
Feb 04,2025Really enjoyable stay at the recently opened Grand Chancellor in Auckland. Luxury Escapes helped by offering a room upgrade for a fair price so we had panoramic views of the city and harbour, a drink each night and an awesome buffet brekky each morning. The package swayed my booking choice -- we are thrilled to have ended up at the property offered, it's wonderful.