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Reviews 822
Fran L
Feb 10,2025Super efficient, polite assistance from Bill H - impressed with the level of service and follow up.
Shiny
Feb 10,2025Wouldn’t allow me to sign up as my email address wasn’t valid, according to them, but they messaged me about 10 times on the same address 🤷♂️ Absolutely shocking customer service and support and I won’t be spending my holiday money with them, when this is the level of support one can expect.
Tabitha
Feb 10,2025Great customer service from Gemma E 5 star ⭐️ she was very understanding and sorted my issue asap. She was very understanding and patient with me, she made everything easy.
Tony Kingsbury
Feb 10,2025Due to a medical issue I had to cancel the accommodation at short notice. Isabella took my initial call and proceeded to engage the provider. Bill H took up the Issue an obtained a satisfactory outcome of substantial credit.
John
Feb 10,2025GEMMA E was enthusiastic, supportive and quick to recognise my problem.
Cate
Feb 09,2025I have just returned from my first holiday with Luxury Escapes where I was astounded by the value for money for the package, so on my return I went straight back online to book my next break. Excellent service received from Joel S today when I needed to amend my second booking. Happy days!
Mike Sayers
Feb 09,2025Tara P at Luxury Escapes was patient, respectful & efficient when I needed assistance with Gift Vouchers. She guided me through the process & the issue was resolved early next morning. Even emailed me out of her normal working hours to ensure my issues were followed up. 5* Customer Service.
John
Feb 09,2025We stayed for 5 wonderful nights at the Mercure Kooddoo which we booked through Luxury Escapes. The island is a short 45 minute flight from Male and it’s included in the package. The package was for an adults only All Inclusive Overwater Sunset Pool Villa. The water near our room had plenty of fish and coral ,and just off the reef we could swim with Rays, sharks and turtles. Paddleboarding and kayaking was fun but we especially enjoyed the fishing off the reef- trout, snapper , trevally - good sized catches using rods. For us novices we took advantage of the Diving Experience and realised that though it was fun there was a lot more to learn for later. Fabulous dining at the Buffet restaurant and the Italian one as well with attentive staff always welcoming. For a hassle free relaxing holiday this is the way to go. Highly recommended.
Wayne Reuben
Feb 09,2025My wife and I booked a “luxury escape” to Mauritius. We booked in October and the departing flight was late January (this was an extension to a family holiday in South Africa, so the flight was from Johannesburg to Mauritius. Of course I fully paid for the flight (and the hotel) when I made the reservation with their agent. When we got to the airport the airline advised there was no booking in their system for us. I phoned LE and that’s where it all started to wrong. The first agent I spoke to clearly was following some protocol where his main objective was to admit nothing. That gave the tone of the conversation. He then told me to book a 1 way fare, that they would instigate an investigation which would take around 3 days, and if it turns out that it was their fault they would reimburse that expense. Next problem…. The airline wouldn’t sell me a 1 way ticket. They were shocked at the advice I’d been given, as they said immigration in Mauritius wouldn’t let us in unless we had a return ticket. By that time the flight was about to close, so I had to buy new (return) tickets, which were by now 50% more than the original ones, and I knew I was not following the absurd instructions I’d been given by LE. Now with nearly $3000 on my credit card we raced though the airport and were last to board. What followed were days of back and forth communication with LE…. who about 3 days later (without admitting fault) offered to refund only the original purchase price and then put a credit on my LE account for the remaining (about $800). Then 2 more days of back and forth before they finally agreed to do us a special favour and credit the full amount we had to pay!! So at one level we were compensated, and I appreciate they processed the payment quickly. On the other hand, we spent literally every day of our “escape” stressed about whether we’d be compensated! Talk about a mood killer. We’ve used LE a few times before and had good experiences. This incident shows me a very different side of LE. My advice? Double check anything you book with these people by checking with the airline or property that the booking has in fact been made.
Leanne
Feb 08,2025Katherine was extremely helpful with the cancellation of our booking, very professional, polite and knowledgeable. She made this process easy and was a pleasure to deal with.
Graham Thompson
Feb 08,2025My experience today was most certainly five star. I found that the support given to me by Jemma was so helpful in regards to my request. Thank you.
Ken Jeffery
Feb 08,2025Emily G and Amalia were both super helpful in resolving the change of my departure booking. the change was confirmed within 24 hours of my initial contact
Stephen Kacprzak
Feb 08,2025Gemma E was very helpful, pleasant to deal with and actioned all my requests with a minimum of fuss. This will encouraged me to use luxury escapes again.
Lesley Rowe
Feb 07,2025Excellent service!
Anthony Molloy
Feb 07,2025Emily G was awesome so helpful and made me feel so at ease Thank you Emily
Karen Campbell
Feb 07,2025I booked accommodation via Luxury Escapes and then managed (all my own fault!), to choose airline dates at a time when my hotel accommodation was unavailable. I contacted Luxury Escapes directly and a very kind lady called Iris sorted the problem out in less than a day.
Juliana Crofts
Feb 07,2025Really appreciate the wonderful service and advice from Stephanie at Luxury Escapes! I was so well looked after - and now my husband and I have a well thought out, with questions answered I had not even tho it if, holiday to look forward to!! Thank you Steph and Luxury Escapes- we cannot wait!!!
Roger Taylor
Feb 07,2025Gemma's before and after sales service was first rateShe was courteous and ultra willing to help.
Sue
Feb 07,2025Understood my concerns regarding scheduled pool Maintenace at the property. Called immediately and clarified the situation. Thank you :) Cicilia B
Level 4, 68 Clarke Street, 3006, Southbank, AU
https://luxuryescapes.com
Tanya Michael
Feb 11,2025Amazing customer service team David E was helpful and very knowledgeable Great service