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Reviews 822
Ian Rose
Jan 30,2025Ava L was knowledgeable and helpful and was able to provide a quick and easy solution for us.
Belinda K
Jan 30,2025My case number 03974586 had been unsolved for around 2 week. Everyone I dealt with were lovely but after numerous calls case was still opened. Will B managed to resolve within 24 hour. Rang around 8.00 pm on the 29/01/25 he advised will call resort and return my call within 15 minutes, within that time he managed to get date changed for both rooms booked. Followed up today with a call and then resolved the request for upgrade of second room. His quick response was greatly appreciated
Graham Ross
Jan 30,2025I had a problem when I tried to book online so I called and spoke to Imagen B she was very helpful and professional she made the very easy Thank you Graham Ross
Diane Kerr
Jan 30,2025We are still to go on our trip. However just wanted to say how helpful the staff are from Luxury Escapes. In this case, Carlos E was so helpful.
Gaynor
Jan 30,2025The excellent service of your representative Nikita M.
Mary P
Jan 30,2025For two weeks I had been trying to change the dates with Luxury Escapes, on my existing booking to Hawaii. After several emails and phone calls I eventually spoke to Tara P today. She understood my frustration and rang the hotel herself. She was able to confirm the change of dates and rang me back within a couple of hours. She provided excellent service and solved my issue very quickly!!!
Jye Darcy
Jan 29,2025Everything with the trip went perfect, Booking was pretty smooth besides the sales assistant forgot to add flybuys, called up to add it and was told I was unable to but I ended up getting a voucher to get money off an attraction. Had most meals, drinks package and massage included for first hotel and some for the second, saved lots of money by having this include.
George Papazoglou
Jan 29,2025Emily G was fantastic in correcting my online error. Emily made a number of calls to me to clear and resolve the matter. As being nervous in using online travel services with staff like Emily it makes me feel confident in using Luxury Escapes in the future for all my travel needs. Thanks đź‘Ť
Daniel
Jan 29,2025Kurniawan was very helpful and contacted the relevant team to resolve my booking confirmation.
Sally
Jan 29,2025Imogen was very helpful with my Query.
David Jowsey
Jan 29,2025Tanya was fantastic changed my booking at late notice which was really appreciated! David J
grantmccosh
Jan 28,2025Bryan B was very professional and helpful, and made changing our travel dates seamless. A big thanks to Bryan. Grant McCosh Sydney Australia
C J Walsh
Jan 28,2025Vera N helped me co-ordinate 2 rooms together with our friends on an upcoming trip in June. Vera ensured that the request wasn't just from me, abut also followed up with our friends to ensure that that's what they also wanted. Well Done Vera N
Faith Evans
Jan 28,2025Gemma was very professional and helpful. She got back to me in a timely manner and sorted the date of my visit with a call to the hotel. Very impressed with Gemma’s. Thank you
customer
Jan 27,2025Due to unforeseen circumstances we had to cancel our booked escape to BALI. Cicilia B in the Luxury Escapes support team was very helpful in securing a full refund very quickly. Thank you Cicilia.
Albert
Jan 27,2025Tanya helped me to book a hotel room which I couldn’t do it myself online, I have to say this is the best and fastest service I’ve ever received. I got my confirmation within minutes. This is incredible thinking about the services we have received nowadays. I am so impressed and will go back to Luxury Escape anytime.
Warren Fahey
Jan 27,2025Tara P at Luxury Escapes was exceptional in her Customer Service!
David
Jan 27,2025Having booked a Bali hotel and flight, I found that Virgin wouldn’t allow me to upgrade to Economy X as LE had not processed my payment. I rang their hotline - the system identified me as a member and I was first in line for an agent. Hazeem, the agent, listened to my request and stated it normally took 10-14 days for the process to filter through to actually paying for the ticket. However, he told me that he had expedited the cycle so it should show up in my Virgin account in the next 24-48 hours. I would then be able to try for an Economy X seating. Hazeem was very helpful and we await the results. So far, so good. Great service But wait…I now have my e-tickets…great job Hazeem!
Ljilja
Jan 27,2025Joel S was so kind, lovely and explained everything so quick! All the best
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https://luxuryescapes.com
SONYA
Jan 30,2025Bill FROM LUXURY escapes was exceptionally great at his job he was reassuring , polite and quick to sort out our problem THANKYOU kind Sir !