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I made error booking dates for our Marysville holiday,I contacted Emily G and she was so helpful and quick sorting out the problem and pleasant to speak to.
I was taken by surprise a bit when I received a call from EmilyH with respect it our forthcoming tour to Sri Lanka. Emily proceeded to outline the itinerary and we discussed a few resultant matters that arose. She was relaxed, polite and I was comfortable dealing with her. Thank you Emily.
Gemma was so helpful and had the most amazing customer service
Recent accommodation at Peppers Manor House Suttons Forest NSW. Booked through Luxury Escapes. This is our 14th holiday booked with them and we have 5 more booked . Every one so far has been wonderful, great inclusions and well priced. And quality accommodation always. The Manor was an outstanding property, old but beautifully maintained with gorgeous gardens and wonderful staff, food and great accommodation. Would THOROUGHLY recommend.. Luxury Escapes! Well if it wasnt good - I wouldn’t book with them. I have got at LEAST a dozen friends now using LE … thanks to my introduction. Would wholeheartedly recommend THE MANOR at Suttons forest.. if you live in Sydney , its a short drive. Its close to other towns worth exploring… Berrima, BOWRAL. Well worth a visit
Imogen B was so efficient, professional, very friendly and approachable. She made me feel so at ease and that really reassured me that my trip would go smoothly. Teresa
Went to book a room, spoke to reresentative from LE they said that deal doesn't exist. Then said it does. So emailed me the price. Went to book it about 2 hours after speaking to them price has increased. LE is looking like a scam page. Will be using Booking.com from now on.
Helwest G dealt with my request quickly & efficiently!
Everything super fast!!!! From pick up the call, to responding to my questions and giving me the help that I need . Carlos E is a super star !!! You made our booking is so smooth and easy. Thank you 🙏🏻
Madison G was extremely helpful with our bookings amazing service .. Thankyou Madison
I have numerous communication with one of your representatives Ecclesia K who has been outstanding in answering my inquiries
Kathryn was willingly helpful! And resolved issue very quickly! Much appreciated.
Lychota was very helpful and professional in her manner and made the telephone experience positive for me. Thankyou, Margaret Flavell
Our recent stay at the Radisson BLU Resort Fiji Denarau Island was nothing short of amazing! From the moment we arrived, we were greeted with warm Fijian hospitality that set the tone for a truly relaxing vacation. The resort itself is absolutely stunning, with beautifully maintained gardens, multiple pools (including a fantastic adults-only pool for some quiet time). The rooms were spacious, modern, and well-appointed, with breathtaking seaviews from our balcony. Housekeeping kept everything immaculate throughout our stay. One of the standout highlights was the exceptional service—the staff went above and beyond to ensure we had everything we needed, always greeting us with a smile and a friendly “Bula!” The on-site restaurants offered a great selection of delicious food, from traditional Fijian cuisine to international dishes. The breakfast buffet was particularly impressive, with plenty of fresh options to choose from. The location on Denarau Island was also perfect—close to the marina, local shopping, and easy access to day trips for island hopping and snorkelling excursions. We look a day trip to South Sea Island during our stay. It is a day trip well worth going on! The tiny island is just 30 minutes from Port Denarau and is surrounded by crystal-clear waters and coral reefs teeming with marine life. BONUS! Free use of non-motorised watersports equipment during the stay. Drinks included from 10:45am to 4:00pm (local beer, house wine, bottled water, and soft drinks) Overall, our stay at Radisson BLU was pure paradise. If you're looking for a luxurious yet family-friendly resort with world-class service, this is the place to be. We can’t wait to return!
Brooke was a fantastic help! Prompt and effective.
I booked a hotel Moss Hotel Hobart through Luxury Escapes. I paid in full, whilst looking up to check the dates, I noticed that the booking had been cancelled. No explanation, no email informing me. Just left high and dry. Now when I check on Luxury Escapes website the accommodation is twice the price. That is my only explanation as to why my accommodation has been cancelled, they can now make more money. I don’t believe that shows any integrity. I have never had any other website do this. When I contacted Luxury Escapes , they told me that I can get a full refund instead of a credit note .. how very kind of them. Seems that if you have a booking and it’s paid for Luxury Escapes will not necessarily honour that booking. Particularly if as the date gets closer they can double the price. Buyer beware..
Excellent service accomodating a change in my booking. Tara P made the process so simple and I walked away with exactly what I wanted and nothing to worry about. Thanks Tara great dealing with you.
Emily G was prompt with my enquiry.Sorted my enquity within minutes.
When I asked about confirmation of the booking date, they responded quickly and resolved the issue faithfully. I am especially grateful to Tanya for her kindness and quick resolution of the problem.
Mintra attended to my request efficiently
Pam
Feb 07,2025This is my fifth holiday booking with Luxury Escapes. They are very easy to communicate with & respond to any emails within 24hrs. For this latest holiday I was looked after by Rowah for initial booking & Ruxandra for later requests . Both were excellent. Thank you .