Metro Rod
To leave a review you need to be logged in
Whatever your drainage problem, Metro Rod has the solution. With over forty depots nationwide, we are able to tackle your drainage emergency quickly, cleanly and safely, 24 hours a day, 7 days a week.
Reviews 469
Colin Brockwell
Aug 07,2020Old pipe broken and had to be replaced. The two men who carried out the work were very professional and very likeable, in every way, they left the site clean and tidy on completion of the work which was done in the time quoted. Would have no hesitation in using this firm in the future. Well done.
Geoff Goddard
Aug 06,2020Great fast professional service, very friendly too. Will use again.
Andy
Jul 22,2020Josh Brown (Coventry & Leicester) was an absolute star. Called us to confirm appointment before arriving, sorted out our problem and gave us some great practical advice on stuff we needed to fix future. We have an old property which I suspect many less experienced people would have struggled with - not Josh ; he was superb.
Jeffrey Humphries
Jul 21,2020On Tuesday 21st July John (sorry didn’t get his second name) came to repair our drains .What a lovely and friendly bloke First class Service
Nancy silvester
Jul 21,2020I would like to say a big thank you to metro rod engineer john Butler who came and resolved my leak issue he was very polite and very noneligible and even found a way to stop the leak without taking up my newly laid floor I would recomend metro rod and use again thank you so much
ElsieChandler
Jul 16,2020Have used metro rod twice now and have been very pleased with their service and resolution of the problem.
Valued Customer
Jul 16,2020great easy reliable service
Catherine
Jul 12,2020Had a call out via the Stafford branch, couldn’t fault the service from Garnet. Call out was due to saniflow not working correctly and partly due to rotten smell which we thought was from saniflow system but wasn’t. Engineer went above and beyond clearing out pipes under sinks and found that it was actually the drip tray at back of fridge which he cleaned out and replaced. No issues! Thanks.
MLB
Jul 09,2020Always polite and helpful. They usually come within 24 hours. When you have a drain problem, call Metro Rod!
Carole Ryderd
Jul 09,2020After discovering the problem within an hour, the engineer got the camera stuck. In total it took 3 hours to recover it. I was asked to pay for 4 hours!! I felt this was totally unreasonable. I ended up agreeing to 2 hours but still felt ripped off! Subsequently I had 2 other companies put a camera down my drain, neither got their camera stuck. I received a ridiculous quote for the work, it was a joke!!! I got the work done by another company for less than half of that price.
Paul W
Jul 06,2020Had a blocked drain for about a month. Tried all sorts of liquids and bought various items to clear it without success. Tried to use my home emergency cover but as it was over 24hrs and we have another bathroom we weren't covered. They recommended metro rod. I rang then, arrived promptly but I was worried they'd charge a fortune. I was wrong. The bloke who came was friendly and he sorted it in an hour. Charged one hours labour (about £114 Inc vat). It was limescale that had collapsed after years of build up that had blocked it. I should have got them out in the first place, would have saved me time and money. Would definitely recommend the bath/radstock depot.
Daniel Miller
Jul 02,2020Fantastic experience. Had been experiencing slow drainage and clogging for a week or two, called Metro Rod, engineer Martin was out in the morning, got straight to work and had the issue fixed within maybe 15-20 minutes. Couldn't have been easier.
CW501
Jun 28,2020My bathroom flooded today from a blocked pipe. I had tried a different company who let me down, however the Glasgow Metro rod team were brilliant and despite being so busy, were able to come to my rescue. Andrew was so lovely and helpful on the phone and the engineer Paul who came out was absolutely fantastic. All sorted in 30 minutes and saved my house from flooding. A truly 5 star experience and I would highly recommend.
Andywat2
Jun 26,2020A shocking customer service experience on an emergency insurance leaking water call out. Plumber arrived, took pictures, went back to the road to call in for authority and left without saying anything. Called the depot to find out what happened and they couldn't have cared less. 0/10 for service so I can only imagine how poor the job would have been if they'd attempted a fix. Stafford depot. Avoid at all costs if you have a choice. Update: Oh the glorious irony. Metrorod responded with a customer care contact email address which I wrote to and is unrecognised, dropping my email back to me undelivered.
G.G. Helensburgh
Jun 24,2020We have had a drainage problem for some time now whereby the drains smelled after rainfall. Another national drainage company has been out twice and failed to diagnose the problem. Metro Rod arrived within 1 hour of calling, diagnosed the problem, and cleared the blockage within about 30 minutes. Excellent service Metro Rod, Glasgow!!!
Alexandra Curtis
Jun 24,2020Sat: Noticed the connection between my soil pipe and drain had fractured and was leaking waste. Metro Rod came out via Lloyds Bank Emergency Home cover. Said he couldn't fix it and left me with no toilet or bathroom facilities. Sun: I contacted a friend who advised that I needed a flexi couple for a salt glaze drain pipe. I informed Lloyds what was required. They told me they would get back to me on Monday. Mon: No call, so I called them back on to chase up the repair. Tue: I contacted another drain repair company who sent someone out. He did the emergency repair in 45 minutes (cost £160 in total). Metro Rod left us with no functioning drainage for 4 days during this pandemic. I would never recommend them and would have given them 0 rating if possible.
Abs
May 25,2020Engineer arrived to fix a shower. Extremely rude and unprofessional. Attempted to coerce monies privately outside of our insurance policy. Very aggressive. Would avoid Metro Rod. The whole experience has left us very shaken
Steve Corwe
May 19,2020Metro Rod were called out by my insurance company and they arrived within a couple of hours. The engineer S Giles was very pleasant, very knowledgeable and quickly got my drain unblocked with the minimum of fuss. There was no mess and it was all done very quickly. Very good service - thank you. Metro Rod also attended during Covid-19 and their engineer respected social distancing perfectly.
Susie Rees-Jones
May 07,2020Great service - so easy to place the order clearing our sceptic tank. They did a great job and left everything very tidy. Friendly and efficient service - thank you.
Ashwood Court, SK10 2XF, Macclesfield, GB
https://www.metrorod.co.uk
Lawrence Binns
Aug 08,2020The CCTV drains check is recommended. It is something that was suggested to me by a surveyor. The staff on the phone to Metro Rod were polite and professional. The staff member sent to check was honest and informative. Would have given 5 stars but the staff member was late (though to no fault of his own) and it took longer than was said to deliver the survey report but because of Covid-19 I was patient.