Metro Rod
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Whatever your drainage problem, Metro Rod has the solution. With over forty depots nationwide, we are able to tackle your drainage emergency quickly, cleanly and safely, 24 hours a day, 7 days a week.
Reviews 469
John Frankham
Jan 29,2019Very disappointed. Called our Metro Rod with a blocked drain. They charged me nearly £100 but were unable to remove the blockage using their water spray equipment. They incorrectly referred me to Anglian Water, who were very helpful, confirmed the blockage but were unable to help because it is a private drain.After that, I spent my own money on a set of drain rods and cleared it myself. Surely Metro Rod should have had the equipment to do that?
Janet Penny
Jan 28,2019Office staff were really helpful and polite. Josh turned up within a very short time and sorted the drain blockage easily, quickly and without leaving a mess. Josh was very professional and obviously knows his stuff!
Alan Firmo
Jan 14,2019Sent by our household insurers to repair leak in bathroom. Disaster. "Plumber" arrived and found leaking pipe. Repaired leak but broke gate valve and lied to us that it was an airlock that he wasn't qualified to repair. Subsequent heat engineer that came to repair airlock told us what had really happened ie; Metrorod plumber had broken valve but had obviously tried to con us that it was an airlock. Two days without hot water. Will tell as many people as I can how poor the service provided by Metrorod was. Absolutely atrocious and completely unacceptable.
Philippa Lewis
Dec 07,2018Absolutely brilliant service today. Matt arrived in the middle of our crisis and just sorted it. Superb. Not only was he professional and quick to spot the problem, he was calm, pleasant and very friendly. I can not recommend this team highly enough. Thank you.
PHIL
Dec 07,2018Gave a bad review for poor workmanship 2 weeks ago. E-mailed them as instructed but no further response despite another e-mail to chase, so customer service is also bad. The willingness to sort things out as suggested against all the bad reviews is just a ruse and doesn't happen.
Rose Williams
Nov 21,2018The requirement was a full CCTV mapping survey and to properly HPWJ clean it all out. Knowing my drainage quite well, and viewing my full CCTV recordings, I can absolutely verify that this was not carried out. The shocking part was the only attention the sewer got was to us MY garden hose in it, not clean it, and spray the jet at it for under a minute. In fact, the sewer thats connected to my kitchen etc aswell as being connected to storm drainage was blocked within 24hours and ended up paying a different company to clear it after they didnt turn up. They turned up after it was unblocked expecting £95+VAT to clear a blockage they had caused. The grounds and drainage are extensive 1940 cast iron, full of "crud", and after 7 minutes HPWJ use in total, a bit was removed from the storm drain, leaving the vast majority of the system untouched. Their CCTV camera was basically in and out of the van like a yoyo, out of power for most of the time where they sat in the van while it charged, and put down a couple of inspection hatches for a couple of minutes, a couple of times...not long enough to reel out over 42meters of cable even once as they claim to have. From what I see, the work is mainly staged through guesswork with a clipboard in hand and staged photographs. Laughably, after sending an incorrect and incomplete report, they quoted a further £698 to "chain knock" brittle old pipework and HPWJ the lines that they supposedly had done. There is all shades of "wow" to the service received here... Leaving the above unedited, following the response below, I did indeed supply them with a full complaint, and have not had any response / resolution to date
Dawn Murphy
Nov 20,2018Fantastic, professional, friendly and courteous at all times. Very knowledgeable and solved our problem. Would highly recommend Paul and Ben who are a credit to your company.
Chris Hall
Nov 12,2018Drains backed up on a Sunday, so I called around a number of places until I found Metro Rod who advised they could get someone out same day. Call was logged at 10.15 am and I was told I would receive a call from an engineer with an idea of the time he would visit. Heard nothing by lunchtime, so I called again and was advised engineer would arrive by 3-3.30pm. No one had arrived by 5pm and could not get through on the main number. Luckily managed to find another company who arrived within an hour, but at a premium due to the short notice. Would have been nice to be told the engineer wouldn't have been attending that day so I could have organised an alternative earlier. Not impressed.
Dr. Martin Taylor
Oct 29,2018Tony Gallagher came out to sort out a blocked toilet. He was courteous and friendly and did an excellent job. To access the blockage he had to remove a tiled box to get to the stack pipe. He achieved this rapidly and without causing any damage to the tiles or boxwork. He dealt with the blockage efficiently and gave advice on avoiding further problems, I was very happy with the service.
E Byrde
Oct 26,2018Totally incompetent company- sent out someone to unblock my sink when the issue was no cold water. Totally rude and non existent customer service; shambolic cow boys! Wouldn’t touch with a barge pole again!
Collette Russell
Oct 19,2018So after two months of my kitchen sink being blocked and another firm being called out twice still blocked mark and Lewis attended my property and done a fantastic job unblocking the sinknot leaving the premises till they completed the job they were polite curtious highly recommend
Hussein Ibrahim
Oct 05,2018Excellent service from the moment I called to book a call out until sorting out payment after the job was done. I would not hesitate to use Metro Rod Bristol again and would without doubt recommend to a friend.
Jamie Baynham
Sep 07,2018Excellent service always on time and respond to a wide variety of issues in a safe and efficient manner.
Nigel Jenkins
Sep 06,2018The initial call, at 3pm, was to my insurance company as I had a below ground drainage problem. By 5.30pm, a metro rod service engineer from the Hereford & Newport office was on site. In little over an hour, the problem was solved, by Daniel, in the most cheerful and willing manner. Some companies excel at what they do, and this is one of them. Well done!
Mossneuk Parish Church
Aug 20,2018We have used Metro Rod Glasgow twice, both for our church and our manse. We were experiencing water ingress internally and the engineer, Iain, very quickly sourced the problem and resolved it. He also cleaned all grease and food build up from our drains and put a camera down to the inspect the pipes and assure us everything was okay. We also used Metro Rod Glasgow to resolve and issue with flooding in the back garden of our manse. The engineer, Tony, installed a new drain to take away the water. The engineers left all the areas nice and tidy when they had finished the works.
Daley Jones
Jul 25,2018Just a short notice to express my appreciation for the job undertaken by Metro Rod Mid Wales and Shropshire and your employee Gary in cleaning the septic tank at this property today. He was extremely helpful and informative, and he executed the task in an efficient and thorough manor.
N Brown
Jul 23,2018We have had occasion to use Metro Rod three times this year due to a problem drain in a house we have just purchased. The first experience was a cold, wet February evening when they arrived to deal with an overflowing foul drain. The gentleman who arrived was helpful and dealt with the problem, despite the awful conditions. In May when the drain caused problems again they came to carry out a camera survey so we could discover the source of the problem. Again the gentleman was helpful, polite and happy to answer our many questions. The quotation for the repair to fix the collapsed section of drain came through quickly and was detailed as well as accompanied by a copy of the video survey. The administrative staff are also helpful and quick to respond and provided all of the relevant paperwork. The team who arrived to carry out the repair were polite, friendly and courteous. They talked us through the work they were doing and left the site clean and tidy. We would not hesitate to recommend Metro Rod.
Jorgie
Jul 20,2018Arrived when they said they would and the job was completed quickly and efficiently, professional and courteous. Considering my flat in the center of Edinburgh with limited parking they had gone the extra mile to overcome.
Mary McNiven
Jul 19,2018I was in a holiday home in Sunderland and water started flowing through the ceiling. Metro Rod came out and stopped the leak quickly and prevented our holiday being ruined. The plumber was friendly and very professional. I wouldn’t hesitate to recommend them. Thank you Metro Rod.
Ashwood Court, SK10 2XF, Macclesfield, GB
https://www.metrorod.co.uk
Ayesha Rafia
Feb 21,2019Arrived early. Was very professional at their job. Great service, staff was polite and patient.