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Reviews 219
Kyle Heywood
Jan 07,2020Ordered Jacket for my wife UK size 10 and when it arrived it was oversized, even too big for me and certainly not tapered as the image suggested. Email responses were very quick and they offered and exchange but could not confirm that the replacement would be any different. I've asked for a refund.
Debi O'Brien
Jan 06,2020I ordered a Jacket for my boyfriend for Christmas through Wowcher. I sent 2 emails regarding the delivery of the item but did not receive a reply. The Jacket did arrive in time for Christmas but unfortunately is unsuitable for him. I have once again emailed Myblufish asking for a refund and a returns label to enable me to return the item. Once a again i have not received a reply. Update: Thank you for your reply. I have sent another email to your support team as requested. ______________________ Update 07.01.20 Thank you for your reply. No I have not received an email from your team CS Team yet ______________________ Update 08.01.20 Still no email from the CS Team Could someone reply to my email please? _____________________ Update 10.01.20 I have checked my spam folder every day. I can confirm that I have not received any emails from the CS Team. Can you please check that you have used the correct email address? --------------------------------------- Update 14.01.20 Thank you for your reply. I still have not received an email. Could you please arrange a refund for the jacket and an address to where you would like me to return it. Regards Debi ----------------------- Update 15.01.20 Thank you for your reply I will look out for the refund and let you know when I receive it. Debi ---------------------------- Update 16.01.20 I have received my refund today Thank you for your help Debi
Chan
Dec 23,2019Hi Myblufish I try to contact you about my item. I bought a woman faux fur coat from wowcher the price said was £59.99 sale for £14.99. On the pictures looks very good but when I received coat. I'm disappointed as doesn't look like what on the picture. I thought this is not worth £59.99 if full prize for this quality. I think ok you get what you pay for. When I try it on the fur come off everywhere on my black trousers. Quality is poor. I try to fine where I can contact you so, I can return and I have my refund please but, no luck. Can I have your email for the refund please? I Many Thanks C Stewart
Jasmine Pascoe
Dec 23,2019Ordered a coat for my husband via wowcher, when it arrived the coat was not suitable. I contacted Myblufish and they were brilliant in arranging a refund via wowcher. Very good customer service
Marie Faulkner
Dec 20,2019They sent me the wrong boots but when I told them they was good to sort out n fast to send me another pear an the right size
Lorena Catala
Dec 19,2019Very fast and efficient customer service. I wrote them asking for my order and got a replay within minutes. The next day my order was with me. Very friendly and very helpful team.
Karen Wason
Dec 19,2019I have been told that my delivery will be the 15th and then the 18th and now the 27th not going to receive it for my sons Xmas
Malakh Zebulun
Dec 19,2019I purchased a pair of boots sold from this company, Blu Fish and had to contact their office via email. I was surprised when I received a response only a few hours later and my concern was resolved immediately. To be honest, I was expecting them to be difficult, but found they were friendly and professional. Thank you
Arthur Free
Dec 16,2019I sent an email about a delivery due on or before the 10th December, I have not had a reply, I have since sent a further two emails, true to form I have had no response. Customer service is non existant
Delia Tuohy
Dec 15,2019DELIVERY NOT RECEIVED YET I sent an email on 25th November about a delivery that was expected on 19th November. It is 14th December and I still have not received the item or a reply to my email. I have sent a second email today. Very disappointed with service.
Sue Hickey
Dec 14,2019One of my items didn't turn up, got in touch, they were happy to send me another dress, all received, happy with my purchases and the service!
Emi
Dec 14,2019I received my order on 7th December. Very poor quality item. Emailed to request information on how to return for a refund twice now and still now reply. Very dissatisfied!
Edith
Dec 13,2019I have received an order seen on Wowcher for boots supposedly size 38 (5) They are far too small and I wish to return them or get the next size up . I can see no information on how to do this 😰. HELP
Hm Ville
Dec 12,2019had a slight hiccup with an order I placed and was not happy with the product. Contacted myblufish with photos etc and without hesitation they authorised a refund. Excellent customer service
Fiona Parker
Dec 11,2019Im trying to find away to contact the company really not that easy ! I ordered something from Zoopla ages ago and its still not arrived getting worried as its a christmas present
Amber Drummond
Dec 10,2019ordered two items off grabone on the 26 November and have heard nothing, no tracking number dont know if its been disbatched. Most orders have arrived by now.... might not come for xmas.
lesley dunn
Dec 05,2019Ordered a princess dress as a christmas present it wasn't as portrayed in the picture contacted customer service and got brilliant response quick to reply and satisfactory result thank you
Marilyn Sweeney
Nov 25,2019It's the first time I have dealt with Blufish. Item I ordered was too big but I had no problem with them sending me a replacement item which was dealt with very quickly. I hope to use them again in the not to distant future
Patricia
Nov 22,2019Very good customer service, I had an issue with my parcel but they reply back to me and offered to replace.
Daniella Riley
Jan 08,2020I ordered a jacket for my 18year old son for Xmas and was delighted with the quality of the item. However it was a bit on the small side so I contacted the seller asking if it could be exchanged for a bigger size. They responded quickly and send me a bigger size in no time. I am well impressed with the service I received and can highly recommend them.