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Reviews 219
Teresa Davies
Nov 22,2019Parcel didn’t arrive, after one quick email and excellent response from customer service a replacement was sent & received many thanks
customer Mrs Janice Bryant
Nov 22,2019Many thanks for helping me with my problem. Sorry it did not work out for me. Your product is well made and good quality, unfortunately your sizes are well out of size.
Sally Coxon
Nov 21,2019Provide excellent customer service as a priority. Highly recommended
Rosa
Nov 21,2019I bought a dress for my daughter but unfortunately that it is too small to fit her. But right after contacting to Mybluefish, I soon get their response and I feel quite satisfied with that. Surely I will use their service as well as introduce to my friends too. Many thanks.
Terry Kilbane
Nov 19,2019When my item didn't arrive I contacted Myblufish who apologised and offered a replacement or a refund straight away, I could tell by the tracking info that it was down to the courier service that my item hadn't arrived so for Blufish to offer me these choices was very refreshing. I asked for a replacement because it was a birthday present and then my original item turned up so I was happy all round. Thanks Myblufish much appreciated Terry
Janet Taylor
Nov 19,2019Still haven't received an answer to my email at My blufish, regarding my question on an item I have received!!!!! worrying me now, wont order again.
Mrs Livingston
Nov 18,2019Although the company has excellent customer support, I failed to receive my order the first time round and then failed to receive the replacement order, so I can't really recommend.
Mrs helen walker
Nov 14,2019Received parcel earlier than expected however it was not suitable and needed to organise a return. I sent an e-mail which was dealt with immedistely. Awaiting refund but so fare so good.
toni hollis
Nov 12,2019Brilliant customer service, very quick on responding to emails. The size I ordered was massive and to big, so I could of done with a size 14 Instead. But overall lovely light rain coat lovely colour. I will be ordering the next size down though. Keep up the great work Thank you Toni
Candy
Nov 12,2019Ordered a coat for my son . Was sized wrong . Contacted customer support. I was very impressed by their quick response . They are sending me larger size and said to keep smaller one . I will keep you informed if this one fits. Shame company sizings are wrong as coat good quality and very nice style. Large fitted as if was small. Customer support was very helpful.
julie young
Nov 11,2019The item I received was poor quality but the customer service was excellent and resolved the problem immediately
Selbeep
Nov 07,2019Very good customer service.
Mike
Nov 06,2019I’m trying to find how to actually return an item, it’s poorly listed on site, when I look there’s no email whatsoever As an update, I’m not sure the rating is warranted now, I’ve sent several emails to support ref a faulty item, no response from them, very poor. Yet within 39 minutes of posting a positive review they replied on trust pilot. Quick to grab the praise, but to rectify an issue I’m rating as zero I’ve emailed what you have supplied several times, you haven’t replied hence my update. Update no you haven’t sent a reply not in There’s no email still, so I’m not sure your replying as you state. And it’s not in the spam . I’ve rated them back to 5 now, they sorted the issue after a miscommunication, legit sellers. Thanks for going via this site, A refund is fine thank you.
Donna Evans
Nov 05,2019Im still waiting for my order after 4 weeks cant get hold of them it was a birthday gift
June Lincoln
Nov 05,2019The item arrived and I was not happy with it. But - their customer care is fantastic. Within a day of being advised of the problem - they resolved it and sorted it. Thank you My Blu Fish. I will shop with you again.
aisling
Nov 04,2019Ordered a coat for my daughter but it did not arrive. I contacted customer service and they sent replacement coat straight away....have not received new coat yet but hope to receive it soon. Was very pleased with their quick response
Donna Molloy
Nov 04,2019Ordered a rain coat. Item was delayed and I contacted myblufish and they responded straight away. Customer service is amazing and I love my new rain coat. I recommend and will purchase from again
JC
Nov 02,2019Although the clothing I ordered wasn't exactly as I had hoped, the customer service team were really helpful, prompt with their replies and follow up action. Thank you.
Sheena Lynch
Nov 01,2019I must admit I wasn't too hopeful when I wrote complaining that they had sent me the wrong size of a long length cardigan I had ordered. When they replied & said it was the right size I thought we were going to have problems. I insisted it was definitely not the right size as I knew what a size 12 was & this was definitely not a size 12 & could they please just send a prepaid address label so I could return said item. The reply I got was totally out of the blue - they said as they didn't have any smaller sizes to just keep it as a gesture of goodwill. My daughter who is a larger size than I am will benefit from it. I was pleasantly surprised by their reply & will not hesitate to buy from them again if needs arise. Just hope they have smaller sizes next time.
Dave
Nov 22,2019Excellent service - I ordered a jacket which was too small, be aware if there are 5 sizes and the smallest one is L it may be not be large UK size.. I contacted My Blufish and they came back quickly and were happy to send a replacement jacket in 2XL straight away. The jacket is lovely, looking forward to wearing the new one! 😊 David