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Reviews 726
Fred
Sep 25,2024Hilary was very helpful and a pleasure to work with. Communicated was quick and decisive.
Frank Buono
Sep 25,2024I couldn't complete my product registration on the newair website. I contacted their customer service and spoke with Ms. Laurelle Stuart who was extremely helpful and registered my product for me.
Kulcha Tee
Sep 24,2024I called Newair customer service and luckily got Hilary as my representative. She was very helpful and informative. She provided me with easy instructions through email on how to submit proper photos for my warranty. Thank you Hilary.
elise rogers steele
Sep 23,2024great customer service - speedy interactions
Bill McDowell
Sep 20,2024I'm not one to give reviews but I'd be remiss if I didn't give kudos to Lauralee at Newair Customer Support. My experience with Newair Customer Support is the best in a long time. Lauralee was very professional and helpful in resolving my warranty issue quickly and to my complete satisfaction.
Jeremy
Sep 19,2024I purchased the nugget undercounter ice maker through Target and the unit came in with 2 dents on the side of the door and I contacted Newair and they are sending a new unit to replace it! Anfernee is the best customer service expert! I’ll be making ice on FERNwood in no time!
Ed
Sep 19,2024Laurellee was very helpful in helping me get my new NewAir wine chiller registered. I'd give her an A+.
Jessica Larson
Sep 19,2024The customer service provided by Fern made my experience great. We were having issues with an ice maker and Fern provided great communication and helped resolve the issue. Thank you!
Holly Millsaps
Sep 18,2024Had an issue with my ice maker and Newair graciously replaced it free of charge. Ionie Castro was knowledgeable, polite and a pleasure to deal with. Plus, the ice maker is beautiful, easy to use, and makes tons of ice fast. Highly recommend!
Richard Sciabbarrasi
Sep 17,2024I have had my Newair wine fridge for seven years and have been completely satisfied. When, after seven years, I had an issue I contacted Newair to see what could be done. They were easy to reach and quick to respond. That had not been my experience with other firms. Thank you Laurellee Ashly Stuart for quickly resolving my problem.
Jim
Sep 15,2024Our beer/wine fridge only lasted some 2 years before it just stopped cooling beverages. We had to throw everything in the unit out! I ordered replacement parts, but they weren’t very timely in getting the parts shipped out. Not only that, but they ship via USPS, which is a joke. It’s been 10 days and the parts still aren’t here. Their quality is suspect! Their shipping carrier is completely unreliable! Just a follow up…I called when the parts finally arrived because I didn’t understand why they had told me I needed 2 sensors, when in fact, after opening the back panel, there appeared to be 4 sensors. Sure enough, I needed 4 sensors. They said they’d send them at no charge, since it was their error…..but….they do not expedite parts…so….another 10 day wait…I worked in customer service, sending parts and materials all over the United States…I know what customer service is….this ain’t it!
Butch Berry
Sep 14,2024Laurellee Ashly Stuart stepped in to my Customer service event right in the middle of the process, the other agent quit responding and she picked it up and ran with it and stayed with it always responding immediately to my e-mails, where before the agent would never respond the same day it was always a day later to get a response. Laurellee grabbed my case and solved very quickly, exceeding my expectations. She did an awesome job in taking care of me, the customer.....Kudos to her!!!
Lori Melvin
Sep 14,2024Vanessa Edwards was so kind and patient with all my concerns. She took the time to explain the steps on how to resolve my problems with my ice machine.
Tony Jefferys
Sep 14,2024My experience with Fern was great. He was very helpful and very prompt with his replies. It was a very good experience with CS that you sometime don't receive from other companies.
Cesar aparicio
Sep 13,2024Very happy with the customer service, good solutions. Hilary's help was great. 10 of 10 Thank you!
ToniAnn Carrano
Sep 13,2024Love this product and the service is good.
Cin
Sep 13,2024I was very pleased with Charles customer service. He answered all my questions and made me feel at ease through the whole process. He was very understanding and patient with me. He's the perfect model of how a customer representative should be.
Aaron Sidney
Sep 13,2024Laurellee Stuart helped me find and purchase a replacement remote for a portable evaporative fan I bought years ago. Our poor phone connection prevented me from hearing her name clearly, so I thought her name was Merli. However, she didn’t take offense or develop a sore attitude, even though she could have. Instead, she demonstrated great patience when I asked her to say her name slowly so I could pronounce it correctly. Her tone never ceased to be pleasant. It put me at ease and made me feel like everything would be fine. When I asked if she could find a replacement remote, she was very courteous and went looking, which took a few minutes, as I expected, because my fan is an older model, which may be discontinued. She was also considerate by not leaving me on hold for long periods while she searched, but always picked up the line again to let me know that she was still looking; doing things like that is greatly appreciated because there were times when I was on hold with other organizations for so long, the line disconnected or the phone was picked up by someone else who didn’t even know I was on hold. She even kept me updated on the delivery status. The remote arrived earlier this afternoon! Thank you so much, Laurellee!
SH
Sep 13,2024Prompt and helpful service from Hilary troubleshooting and ordering a replacement part.
A. J. Williams' Personalized G
Sep 25,2024Great & efficient customer service while working with Hillary. She answered questions and provided reassurance that my issue would be resolve quickly.