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Reviews 726
vsantoscox.net
Oct 10,2024Ionie Castro the representative for Newair was pleasant and handled all my concerns when I called about a new swamp cooler that was shutting off. She resolved my issue by sending me a new unit. I am very satisfied. Her customer service skills are excellent.
Tyler
Oct 10,2024My adult children bought the Newair electric cooler for Father’s Day and its been working like a champ, that was until I noticed one of the compartments wasn’t cooling and the panel simply displayed 3 dashes. I emailed Newair customer service and within a very short time Hilary had replied with the possible cause and more importantly the solution. It worked absolutely beautifully. I use this cooler everyday around our pool and now while we tailgate. Hilary’s prompt response with the fix was a live saver. Nobody in our party will have to suffer thru a warm beverage thanks to your amazing cooler and even more amazing Hilary’s quick and friendly response. You have a customer for life. Thanks Hilary for saving the day.😁
Joseph DiMario
Oct 10,2024The Customer Service was fantastic. Laurellee addressed my problem quickly and effectively. Corrective action was implemented within days with virtually no inconveniences. Kudos to Laurellee and the NewAir team.
Rowena
Oct 09,2024The only great thing is the guy who helped me, Charles Trapp. He’s very knowledgeable and very helpful. I mean the product/unit sucks but Charles Trapp, you’re a great guy. Thank you for helping and understanding frustrated customers like me. You’re one of the best out there. Salute to you, Sir!
Tonya
Oct 09,2024I purchased the Newair® 12-Bottle 9.9" Black Freestanding Wine Fridge in September. It arrived with a faulty control board - it was wired incorrectly and the on/off, temperature and adjustment buttons were scrambled. I registered the device on the Newair site when I received it, which required me to upload my receipt, provide the serial number etc. Once I realized the unit had issues I contacted support. Despite having registered the purchase, I was required to re-submit all of the information that was already available to them, hence delaying appropriate action by 48 hours. After Newair finally acknowledged that I did in fact pay for and own the the fridge, they told me that they would send a replacement after I sent them a photo of the unit with a cut cord. Then, a few hours later I received another email telling me to disregard the first message and that they would send a new control board along with instructions on installation. The CSR asked if I was OK with that solution. My husband is a Journeyman in HVAC so I knew it wouldn't be a problem to make the switch and agreed it was OK. Several days later I received the part. NO instructions whatsoever. I contacted support again to ask if they could send them and was told they had no access to the instructions at all. But they would "escalate" the ticket and I would hear back in 1-3 days. The only reply I got was a message 48 hours later that they were closing the ticket. UPDATE: Newair reached out after seeing this review and Camilla has arranged for me to receive a replacement unit. I have upgraded their rating accordingly.
Cecilia Roche
Oct 08,2024Hilary was extremely helpful and patient with me. I ordered your product because I think it is great; however, it came with a defective control panel. A replacement was sent with the same issue so needless to say I was very annoyed. Enters Hilary. When I explained everything and the fact that I am a 77 year old widow living alone on the second floor and that it is very difficult for me to return this item, I told her I was willing to try one more time but only if I would receive a working unit. She explained that she could request a double QA but the box would have to be opened and resealed plus it would take a little more time. I agreed as it is more important to have a working wine cooler than it is to get another one tomorrow. She really was understanding of my predicament and help not only make me feel more comfortable about the product and company, but I believe I will be happy with the next cooler. Of course, time will tell if I receive a wine cooler that actually works for the third shipping, but she was extremely competent in helping me settle down and hopefully get the wine cooler I really want.
Troy Morris
Oct 08,2024I had a newair unit go bad after 2 months, called in and they processed a warranty claim straight away. Ionie Castro was fantastic to work with.
Lloyd Zoellner
Oct 06,2024Outstanding service from Hilary at Newair. Hilary responded quickly and sent the replacement part quickly!
Dominick Ditcharo
Oct 05,2024Laurellee from NewAir provided excellent customer service answering all my questions about the 840 humidor. She has made me feel 100% comfortable making this big purchase. I put her through her paces with my questions and she was able to answer all of them. Thank you NewAir!
Robert Dunton
Oct 03,2024Charles was great to work with and resolved my issue in one shot!
Paul Moran
Oct 02,2024Hilary and her customer support was fantastic, I even received a response on a Sunday. The Newair team asked no questions and promptly sent me a replacement unit within 2 days. Highly recommended great experience
Sia Pap
Oct 01,2024Hilary! She finally helped me resolve my problem. Thank you!!
Daniel Leitman
Oct 01,2024I have had the pleasure of working with Hilary today. I received a damaged(shipping) beverage cooler unit from Amazon and the return procedure with Amazon is incredibly cumbersome. I called Newair and Hilary is sending me a replacement unit at no cost. To make sure the process is seamless to myself I’m not required to return my unit. Newair and Hilary certainly know to treat their customers!! Dan L
Ann Bailey
Sep 27,2024Hilary has been above and beyond with helping me. Very polite Replacing an on the counter ice machine.
ChuckL
Sep 27,2024We had an ice maker, which was awesome, it suddenly started to have a sensor issue. I called Customer Service. They were able to quickly diagnose the issue over the phone and declare a replacement was needed. We got everything confirmed and a new unit shipped out within a couple of days. Each step was handled politely and efficiently. Customer Service is amazing!
Karen
Sep 27,2024Hillary was very patient and helpful
Betsy A
Sep 26,2024It was very great to work with Charles Trapp - I had been looking for a while to find replacement "feet" for the Newair Portable under desk heater - and once, i finally used chat feature - I was able to order and already paid and will be delivered shortly
Ron Moore
Sep 26,2024Laurellee was very helpful in diagnosing the issue with my beverage cooler. I thought shipping and handling was a bit excessive - cost more than the replacement part itself!
Isaiah David TheStyleGuyLA
Sep 25,2024I'm really enjoying my new wine refrigerator. It fits perfectly in my kitchen, and I love how quiet it is. The LED light adds a nice touch, making it easy to see my collection, and the temperature control keeps everything at just the right chill. It holds a decent number of bottles, and the design is sleek and modern. Overall, it’s a great addition to my space.
TCH HEIL
Oct 10,2024Hilary Waight was extremely helpful and polite. Her emails were detailed and easy to follow directions made the experience great! I wish all customer service reps were as good as Hilary. Thank you