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Reviews 726
Chris
Mar 29,2025Excellent customer support. Fer was really quick answering my emails and helping me solving my problem.
Eledis Laureano
Mar 28,2025Thank you Fern you rock. Your customer service skills are outstanding
Matthew A
Mar 28,2025Very helpful assistance from Fern in replacing my device
Lori Hindenach
Mar 26,2025I contacted Newair and spoke to Fern about issues with my wine cooler. In our first communications, Fern asked appropriate troubleshooting questions and was always quick to reply to my responses and has now determined my wine cooler will be replaced. He clarified when the replacement would be available as well as the return process.
Brad Tyl
Mar 25,2025I was indeed a pleasure to experience the timeliness and attention given to the immediate repsonses from Fern to take care of our inquiry. Thank you!
Olga Ruiz
Mar 25,2025Hillary was great .
Colleen S
Mar 20,2025Fern was most helpful figuring out how to fix a broken beverage refrigerator door and the actual part needed for the repair.
Rachel
Mar 19,2025Fern did a great job. Superior customer service skills.
Tom komp
Mar 19,2025I called because the door on my mini fridge exploded. I called to let them know. What I was surprised at was their rep,Laurellee, said she would try and get me a replacement fridge or replacement door. She ended up getting me a new door. Outstanding customer service!!!
Laura White
Mar 19,2025I called in for assistance with troubleshooting issues with my ice maker. Hilary at customer service was fantastic and resolved my issue quickly and professionally.
Katy Rush
Mar 17,2025We had an incredible experience with our Newair ice machine. When we had some problems/questions, we reached out to their customer service for support and won the lottery by getting Fern as our customer service rep. He was fantastic! We heard back right away and he kept in consistent contact with us until we reached resolution. Fern was so helpful and great to work with! I highly recommend Newair. You’ll be in great hands!
Greg Capitano
Mar 16,2025We bought a relatively economical wine fridge from Newair to fit in space formerly occupied by an ice maker. It has been working flawless, but a minor display issue had us concerned. One email to Newair was all it took. With no hassle, and a very professional CSR Hilary, has alleviated all our concerns has repair has been accomplished in less than two weeks. Brava Hilary and Newair.
Julie Dearman
Mar 15,2025After receiving a damaged wine fridge we contacted customer support. Laurellee called us back quickly and helped us with getting a replacement on the way. She was very prompt at returning all our questions and helping us get the situation resolved.
HappyCustomer
Mar 13,2025The support rep Laurellee was very responsive and thorough. Great support.
Jill Hennefer
Mar 13,2025Our mini fridge stopped working and Fern was the one that helped with the order of replacing our unit. He was very helpful and I’m happy with the customer service he provided.
Kevin Kloos
Mar 12,2025Newair Support went above and beyond with helping me out with a new purchase, Hilary W. was friendly and supportive. She met all my needs and never gave up after calling twice with complications. Thank you Hilary!!
David Karl
Mar 12,2025Laurellee made my interaction great in regards to my warranty claim with prompt and friendly service. Very easy to deal with, she resolved my issue immediately!!
Jessica Verbera
Mar 11,2025Ionie Castro Has been super helpful! I’m very impressed with her quick responses and knowledge of your great product!
patriciawill
Mar 07,2025She found what had Emailed about. but they said it was discontinued but I called her and she found it. Yay
Paige
Mar 29,2025Very professional and extremely proficient in resolving our issues.