Ingrid did a great job staying in contact with me and walking me through the process. She deserves a 5 star rating I gave a 4 star rating because I don’t think it’s right that the customer has to pay for shipping on an item that is still under warranty
Ingrid was such a pleasure to work with! She was friendly, fast at fixing the problem. I have been VERY pleased with your customer service
The ice machine that I purchased for my wife failed and they did treat me right even that it was out of warranty. Thank you for the excellent customer service.
Vanessa Edwards was my customer service representative. Returned my call on a Sunday, which was nice and unexpected. Quickly moved to resolve my issue and email replies have been prompt and informative. I wish all customer service were this easy. I habe been on the phone for an hour at times with other companies.
Fern was very nice, patient and helpful with replacing my ice machine. I appreciate the excellent service!
Gina
Jan 25,2024Charles was fast acting in solving my issues.