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Reviews 726
Don
Nov 05,2024Laurellee responded to our request timely on each communication and was able to resolve the issue.
Terry Gardner
Nov 03,2024Fern provided great prompt service and answered all of my questions within a day. I got everything I needed.
Gregg Campbell
Nov 02,2024I was concerned that my wine cooler control panel was not responsive and asked for Customer Service. Anfernee (Fern) contacted me and provided me with a very positive experience. This was my first contact with Newair so I was not sure how they might respond. Cooler). I am very pleased with the result and would recommend Newair products.
Steve
Nov 01,2024Hilary was great. She got the job done and I will be receiving a new ice maker in 5-7 days. Give her a raise she deserves it .
Dylan Phillips
Oct 30,2024Anfernee was great
customer
Oct 25,2024Great customer service from Charles!
Allen Still
Oct 23,2024I had several problems come up that were all shipping related. They were all handled promptly and politely by Hilary W. She made sure once the issue was in her hands that the replacement parts arrived safely!
Ashleigh W
Oct 23,2024We had an issue with our wine fridge and Laurellee was incredibly helpful from start to finish. She took the time to understand the issue and over the course of 2 weeks helped us troubleshoot the machine. She was patient, kind and very helpful. We will definitely use NewAir again because of her.
Gary
Oct 22,2024Good customer service rep Very helpful.
Jerry Swetnam
Oct 21,2024Working with Vanessa Edwards was a joy! She seems to have a zest for life and for her job! Newair has a good one there!!
Tourdefigue
Oct 21,2024Hilary was super knowledgeable with my product and was able to help me with my request! :)
Chris G.
Oct 17,2024Great customer service Charles! Thanks!
Ashley Santostefano
Oct 17,2024Fern resolved my issue quickly, courteously, and professionally. He made sure I understood the return process and that I was satisfied before we ended our conversation. Super customer service experience.
Mike Morton
Oct 17,2024Newair customer support was absolutely top notch. The customer service rep Laurellee Ashly Stuart was extremely helpful, pleasant, and listened to my issues and able to resolve my warranty concerns. I love Newair portable ice makers and the best on the market. Thankyou Laurellee!
Chelsy Ortega
Oct 16,2024Thank you for your help fern
DJ
Oct 15,2024today, i spoke with Laurellee Ashly Stuart in customer service. she was very pleasant to talk with. She not only answered my questions, but was also able to resolve the reason for my call. I would definitely recommend her professionalism to anyone! thanks again!!
Gail Czekaj
Oct 15,2024Thank you Anfernee for your assistance and taking the time to understand our problem. I want to thank you for your excellent customer service my school division and I are very appreciative. Thank you again Gail
Lillian
Oct 11,2024Newair Rep Laurellee was amazing with assisting me with the warranty on my ice maker machine. She was very friendly and professional and made this process very quick and easy. Responded very quickly to all my questions and concerns. Again, thank you Laurellee for your time and patience with making this process smooth and easy for me.
Ricardo Sanoja
Oct 10,2024Hilary was a great help. Thanks a lot.
David Cantwell
Nov 07,2024Working with Laurellee made this a very pleasant experience! She was quick and got me the part I need. Very happy customer!