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Reviews 726
KW Howard
Aug 28,2024Excellent - thorough, detailed, timely and professional. The true definition of "customer service". Keep up the great work!
Jordan Berryhill
Aug 27,2024Ionie at NewAir was professional and responsive in helping me replace a refrigerator that was defective. My issue was resolved in a prompt manner and they handled a manufacturing issue well. Thank you.
Alexandro Munoz
Aug 27,2024Laurellee Was very quick with responses and super helpful. Usually warranty claims are a nightmare but not in this case. I will likely purchase the extended warranty.
Avilene
Aug 27,2024Thank you Hilary for your great service and help through the process of my ice machine unit. She made sure to call and get all details which followed up with email to complete my warranty. I love the nugget ice machine and this machine has been great but started leaking water but with the great service I got, I was able to get my item replaced and received response promptly regarding the warranty process. I would definately buy this unit again given they also are very helpful and honor their warranty.
Dee Anna Burrell
Aug 27,2024Vanessa is very personal, kind, and understanding. She is quick to resolve issues. This is my second experience with her!
M Hall
Aug 26,2024Excellent customer service. Hilary was very helpful diagnosing the problem with my ice maker, presenting the options to fix it and following up to see if problem was resolved. Appreciate it!
Dan Smiley
Aug 26,2024I received excellent customer service from Hillary. She went above and beyond in my opinion, to address my concerns and ease me through the process. I really appreciate her help.
Hekmat Mashriqi
Aug 24,2024Charles Trapp!! His customer service is amazing!
Kendra
Aug 23,2024We have been a NewAir customer for a few years now and will absolutely continue with the company because of how great they have taken care of us and their customer service. I recently worked with Laurellee and she was absolutely fantastic, so kind, and so helpful.
Virginia Todd
Aug 23,2024Camilla was so helpful. She resolved my issue very quickly.
P. Myers
Aug 23,2024Once my case was given to Charles, he guided me through the process of getting my defective ice maker replaced. Very easy!
Don
Aug 22,2024Laurellee was a great customer service rep that helped get the issue solved. Product should have not had an issue 7 weeks after purchase. It was after 30 days so I had to pay shipping and taxes which I thought was poor product support from a quality point. Laurellee did get the issue resolved and very promptly!
Hkl
Aug 22,2024Straight to the point, answered all my questions. Happy to have Laurellee on assisting me with my form submission. Thanks again Laurellee!
Jocey
Aug 22,2024I bought an evaporative cooler that unfortunately died within a month, but luckily Newair provides 1 year warranty. They quickly and easily provided a new evaporative cooler for me.
Meg Maxwell
Aug 22,2024Laurellee was great when I was contacting customer service. She was able to assist me in problem solving a concern I had with my unit.
Robert L.
Aug 22,2024Charles responded immediately to our service request and provided very helpful guidance. We are extremely pleased with Newair’s customer service.
Anrafel Pita
Aug 21,2024Great customer service and very friendly
Martin Alcock
Aug 20,2024My customer service representative was Ionie Castro and she was wonderful to work with - the best! She solved my issue quickly and I was very happy with the outcome.
Michael Burke
Aug 20,2024It's a mixed bag. Firstly, my customer service rep was GREAT!! However, my overall experience with the company was not great, due to the fan I purchased not working after only 2 times of using it. I don't use it often, but I was about 2 weeks past the 30 day limit for returns. So that's where things got interesting. They wanted me to pay shipping and taxes for a replacement. They also did not have the model I ordered in stock, so the replacement would be a different (inferior) model. However, the customer service rep, Laurelee Ashly Stuart, was very helpful as much as she could be. She was able to waive the shipping and tax charge, which was the right thing to do considering the cost of the fan and how little it has been used. She was very communicative, easy to understand, and helpful with the issue as much as she was able. Overall, my experience with NewAir was not great. They are sending a replacement, we will see how long it lasts. So far, the best thing about NewAir was the customer service rep that was helping me.
Christine Sciabarrasi
Aug 29,2024I had purchased a Newair Ice Maker for Christmas last year. In under 6 months it was not working properly. I contacted the company as it was past the return date where I bought it. I spoke with Laurellee on multiple occasions. She was incredibly helpful and communicative! She was able to exchange the machine for a new one without any hassle on my part. I'm extremely appreciative and pleased with her customer service! She is amazing!