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Reviews 726
Brian Lutz
Sep 12,2024Fern has been extremely helpful and patient with us on our warranty item. We’ve traded all messages thru email and Feen has been very responsive. Thanks, Brian
erickatayloratt.net
Sep 12,2024My ice maker stop working and they made sure I got a new one thank you so much
SKC
Sep 10,2024We had an issue with our ice maker and Ionie was amazing to work with.
Krista Poe
Sep 09,2024Ionie was great to work with at customer service!
R B
Sep 09,2024Our beverage fridge is great! We had a delivery issue and Hilary went WAY above what one usually encounters with customer service. She was able to help us completely and was so sweet, always keeping us informed of the process. Thank you Hilary!
Mr Samuels
Sep 07,2024I highly recommend Newair—10/10! I had an issue with my humidor and reached out to customer support. Fern, the representative I spoke with, responded quickly and resolved the issue in a timely manner. While I wasn’t thrilled about needing support, the excellent care and prompt attention made all the difference. Thanks, Fern!
Cindi Anderson
Sep 06,2024Charles Trapp was very helpful and attentive!
Greg Popp
Sep 06,2024I contacted Newair with a technical issue on a new wine cooler recently purchased. I was connected to Fern in service whom provided me with exceptional support. He was very patient and stayed on the phone with me. I never felt rushed. I was provided with a replacement unit which was shipped the first business day after our initial conversation. Thank you for your support. Great company service.
Megan Jundt
Sep 05,2024We have had great customer service experience with NewAir. Hilary was great. She was very helpful, attentive and prompt in getting our issue resolved. She has been following up throughout the whole process and has made sure we can contact her through her email as we need. She has made the process easy and stress-free.
Abraham Bekele
Sep 05,2024Unacceptable Experience with Newair - $57 Non-Refundable Shipping Fee I am writing to express my disappointment and frustration with Newair's customer service and return policy. Despite the portable air conditioner malfunctioning after only 40 days of use, Newair refuses to refund the $57 shipping fee, citing their website's fine print. On September 3, 2024, I requested a full refund, including shipping costs, due to the unit's defective performance. However, Laurellee from Newair's customer experience team responded on September 4, 2024, stating that the shipping fee is non-refundable, as per their website's policy. I believe this is an unfair and deceptive business practice. Newair should take responsibility for their product's failure and provide a complete refund, including shipping costs. The fact that the unit only worked for 40 days and only at night time is a clear indication of a manufacturing defect. I urge others to be cautious when dealing with Newair, as their customer service and return policies may not be customer-friendly. I hope Newair reconsiders their stance and provides a full refund, including the $57 shipping fee.
Jacqueline Kelley
Sep 04,2024He was so helpful, made this process so simple. I've never seen a warranty not be a nightmare where you are jumping through hoops for the company to back their warranty. He has made this process quick, simple and he was very quick on responding back each time with the next steps. I'm so pleased with Newair's customer service and backing of their products, that I'll definitely be recommending/always purchase from Newair. Thank you for being such a loyal company it really means and says a lot about your company/staff.
Lonnie Strebeck
Sep 02,2024Had problems with my unit. Home from vacation which was over 3 weeks. Water was all over my floor from this unit. Right after receiving the unit the compressor made a lot of noise. as time went by in even got much worse. I contacted Hillary and she was great and very helpful. She listen to what I had to say. Being 74 years of age and a 100% Disabled Veteran she was also very hind. She is an employee that this company should always keep!!
John David
Aug 31,2024I had a refrigerator that I bought to hold beverages, as many of us know today's refrigerators do not have a lot of storage, with ice makers, water, wetc. My new compact refrigerator was not getting down to the proper temperature. I reached out to Newair's Customer Service department and immediately got a replay from, Anfernee. After a few days of troubleshooting, with no luck, Fern, said "we re going to send you a new unit. Well I disposed of the boxes as they were bulky and it was recycle week. He wrote me back , that wouldn't be a problem, just unplug the unit, cut the cord, send him a picture and a new one would be shipped out ASP. I got the confirmation from Fedex, that my replacement was already being shipped, even before I could send out the picture. Fern provided me with clear troubleshooting instructions and excellent customer service, resolving my issue with a replacement. Highly recommend Newair for your custom refrigerator needs.
Joel Knowles
Aug 31,2024I had issues with my icemaker, thankfully it was still under warranty. Charles from Customer Service handled my issue promptly. My unit was replaced in just a couple of days. He was great to work with and is why I will continue to by products from Newair.
Kory Kellum
Aug 31,2024If you want Excellent customer service, ask for Laurellee
Joshua Steward
Aug 30,2024Had an issue with fridge that got damaged during shipping and Hilary immediately corrected the issue and had a new unit delivery to me in a few days.
Renelle Martin
Aug 30,2024Hilary helped us through getting our counter top refrigerator replaced with such ease and kindness. She was quickly responsive and super helpful the whole way through! Highly recommend this company who stands behind their product.
John Bercaw
Aug 30,2024Customer assistance was excellent.
Daneya Delgado
Aug 29,2024Great customer service. Anfernee Lisbey was fast and helpful when trying to get a replacement for our ice machine. Thank you.
Aaron Wu
Sep 13,2024I had an issue with my portable electric cooler and Hilary was wonderful in getting me a replacement (it was still under warranty, thankfully). She was extremely responsive, friendly and straight forward. It was a painless experience. Thank you so much, Hilary!