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Reviews 726
Rosa Hartley
Aug 17,2024This was a very good experience. Laurellee was awesome and very helpful.
Jean Luc maumus
Aug 17,2024Hilary was great Thanks
Tracy
Aug 16,2024Laurellee made a scary leak in our ice machine an efficiently resolved issue. She was very professional and prompt.
Allison
Aug 15,2024The refrigerator came dented on the left side back- for the price there should be no marks or dents.
Brian Boyer
Aug 15,2024Fast and damage free shipping . NewAir has great products from Humidors , Pizza Oven , Counter Top ice makers and so much more.
Jim Parker
Aug 11,2024I had great customer support from Laurelee! She responded right away with clear instructions how to operate my portable refrigeration. The manual supplied was confusing.
Jessy Harper
Aug 11,2024I sent an email about an issues I was having with my ice maker late in the evening on 08 AUG. The following morning I received a reply, and sent the requested information. The customer service was top notch! Laurellee made me fill like I was heard and was compassionate about the issues I was having. Within a couple of hours my replacement unit had already shipped. Laurellee provided the tracking information as well. Thank You for the outstanding customer service!
Deborah Bearden
Aug 10,2024I am trying to return my ice machine, and I have been waiting over an hour to communicate with someone.
RUDY NIEDERER
Aug 09,2024I had a Thermo New Air refrigerator for ten years till it went belly up. Now I ordered a compressor type. I received this unit today; now I can store my cheeses again at the proper temperatures and humidityThank you
Craig Travis
Aug 08,2024Purchased this unit 14 months ago and this is second failure. I have been routinely cleaning the unit as directed. It stopped making ice again and customer service bailed on doing the right thing because it was 2 months beyond their 1 year warranty on a $200.00 piece of equipment. They are sending me a part but charging me for the shipping. UPDATE: So the part arrived and was installed but still no ice. The fact that company’s like Newair hide behind their pitiful 1 year warranty is disgusting. UPDATE Following some rather unnecessary back and forth they eventually owned the issue and have agreed to replace the faulty unit. Thank You Newair
kory barrier
Aug 08,2024Hilary was great to deal with. Sent her info she requested and did what she needed me to do. Great customer service!
Richard Briscoe
Aug 07,2024I appreciated the attention to detail that Ionie, my Customer Service Representative, provided me with my warranty repair/replacement options. I had hoped a simple repair would be possible, but it became obvious my unit needed to be replaced.
bly
Aug 07,2024I have a 40lb ice machine that pump stopped working efficiently and does not push the water up to make ice. Laurellee quickly took my inquiry to purchase a new pump and processed in a timely manner. I look forward to get my machine working again. I love the convince of making ice as I use a lot living in Nevada.
Jerry Mann
Aug 07,2024Our newair ice machine broke down in less than a year. We contacted customer service to see if there was a solution. we spoke to customer service agent Laurellee, She went above and beyond to ensure the customer was satisfied. We have a new ice machine on the way thanks to Laurellee, It is rare to have great customer service in this day and time. Thank you Laurellee,
Tony Ventimiglia
Aug 07,2024Simple easy
Nelson Santiago
Aug 06,2024The entire experience has been great from delivery to product satisfaction. The humidor has been accurate, and quite.
Anonymous
Aug 06,2024The professional manner in which you customer service rep handled a problem I was having order a product from your website. The issue on the website was fixed within 24 hours and I was able to order it without a problem
Lynn Horrocks
Aug 03,2024The agent didn’t care much about my opinions and gave me a complacent “I’ll pass it on”
mark turik
Aug 03,2024Lauralee, my customer service rep was great in helping me. Newair,s policies honored their warranty and I am HAPPY W NEWAIR!
Andrea
Aug 20,2024Wonderful customer service from Hilary at Newair. Unfortunately our Newair ice machine started having issues but the warranty covered a replacement and the entire process was super easy and hassle free. Thank you so much!