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Reviews 726
Craig Peterson
Jul 09,2024Easy quick got what I ordered
DW
Jul 09,2024Hilary is a great customer service representative! Helped me with all my questions and was able to find me the parts I needed for my evaporative cooler. Thanks again Hilary!
Scott
Jul 06,2024It was easy to place an order. I like how Newair sent emails in regard to status of order. The product arrived in a timely manner. I set up the product and it works wonderful!
Robert Young
Jul 05,2024Great Customers service...had one for 3 yrs and it broke...Customer Service helped me with a discount on another model..So far so good!!
MATTHEW MAY
Jul 04,2024Shipment as promised and paid for did not arrive on time.
LeeAnn
Jul 04,2024Newair was great however I live in a mobile home and the delivery driver left the box within direct view and within a few feet of the street out front. Someone would have loved to have it. Irritating.
Vikki
Jul 03,2024Excellent customer service. Had a problem with my ice maker. Hillary was very quick to respond to all of my emails. They are replacing the ice maker. Very satisfied with the results.
Scotty P
Jul 03,2024They canceled my order and blamed it on my billing address not matching the shipping address. In reality, they had sold out and never updated the website. Now I have to wait 3 - 7 business days for the refund to find an A/C elsewhere as they gave me no alternative option before issuing the refund.
Ina Brolis
Jul 03,2024The unit did not cool down fast enough… appx 8 hrs for 10 degrees. Also, drain plug needs tubing and siphon pump to empty. I’m not strong enough to lift the unit when full and didn’t know I should purchase small table to put it on. The window sleeve could be better insulated as well. I duck taped all the joints but concerned how things will look after the tape melts on to the window vinyl. You could help with some suggestions in your literature!
Brotha Stogie
Jul 03,2024The consistency with updates and quick response time. Thanks Thomas for your help
George Leanos
Jul 02,2024Great company that listens to customers. Has issues with a new product and Fern right away took care me and resolved the issue.
Mike Fanning
Jun 29,2024Great service by Charles.
Ferrell
Jun 28,2024Ordering directly from Newair was 40% cheaper than buying from a major home improvement store, plus Newair gave me the option of purchasing inexpensive shipping insurance. The 10,000 BTU portable A/C unit I purchased works great, is reasonably quiet, and was easy to install. I would definitely recommend this brand to anyone looking for an A/C unit.
Chris & John Friedrichs
Jun 28,2024From start to finish the entire process was quick, easy, convenient and would highly recommend this company. Got my item for a good price too!
Vicki Cody
Jun 27,2024They were very quick to help me straighten out my FedEx delivery. Always polite and helpful
Marissa Gross
Jun 27,2024We had two defective icemakers and Hilary assisted with both. The first icemaker stopped working right outside the warranty window. Hilary with authorization from her supervisor sent us a replacement icemaker with the only charge being postage. Unfortunately, our replacement unit ended up being defective. After several troubleshooting email exchanges and lots of hot days with no ice, Hilary was able to assist in replacing our defective unit. We received our replacement unit yesterday and today, we were able to not only run a cleaning cycle but actually have ice. Thanks so much Hilary for all of your hard work and great customer service!
Ron Laybourne
Jun 26,2024My experience with Laurellee at Newair was excellent. I had a few questions about their beer froster fridge I just bought and the next day she emailed me back all the answers to my questions. Found all the answers helpful and it’s nice she was so fast to respond to the inguiry. I wouldn’t hesitate to make inguiries with them. Thank you!
KEVIN
Jun 26,2024EASY WITH THE DESCRIPTION OF THE UNIT AND ABLE TO SEE THE COMPARISON TO COME TO THE BEST DECISION FOR WHAT I'M LOOKING FOR. THANKS.
Randy Warner
Jun 26,2024When cleaning out my mothers home I came access a LUMA cooling fan unit. I thought my wife or daughter might be able to put it to good use. Only thing was is I was never able to locate the remote controller used to access all of the features. When searching online I had difficulty with having it shipped to my location. But thanks to the wonderful people at both LUMA and Newair a new remote is on its way. Their customer service was quick and exceptional. Thanks again for kind and prompt support R. Warner
Scott Ambrose
Jul 10,2024Wine cooler arrived missing leveling feet for the front of the unit. Contacted NewAir via email Customer Service and Charles handled the issue with professionalism. Leveling feet were sent out in prompt fashion once I had provided my proof of purchase. Very staisfied and the wine cooler looks great! Nice and level :)