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Reviews 726
Christy F
May 02,2024Charles has been great to work with while resolving my issue. He provided me with detailed instructions to troubleshoot and has been very prompt at responding to my emails. He has made this an easy experience which I truly appreciate as a customer! Thank you Charles!
The Clay’s
May 02,2024Fern was absolute great customer service representative to work with today. Fern got to the root of the problem and told us what to do. I appreciated Fern expertise and guidance.
Mark
May 01,2024What made the experience a 5-star is the representative, Elizabeth, that I dealt with. She is informed and follows through. In my experience I felt that the "company tools" the representatives are given can be misleading and result in unncessary charges. In my case, this representative was able to address that concern to my satisfaction.
Robert
May 01,2024Charles Trapp was very helpful!
Patrick Burton
May 01,2024Had a product that was damaged in shipping and they had great customer service and took care of the problem fast. Sent out a replacement unit.
Lisa Howard
Apr 30,2024My request for service was answered quickly and handled easily.
Returning Customer
Apr 30,2024We are returning NewAir customers, primarily because we appreciate the products, the customer service (Hilary) was excellent, and the shopping process is very easy and the delivery was even better, quick, on time and as expected.
Sameera Chafin
Apr 29,2024Adding additional comments to an issue with my newair unit, the company listened, helped and resolved the issue in under a week. Very impressive!
Sara Boersma
Apr 29,2024Hilary Waight was my service support rep . They took care of my request for a replacement remote less than a days time and gave friendly service ❤️🧡💛
Donna Pickens
Apr 27,2024Well this is the third ice maker I’ve bought ’em from you totaling 1,500 dollars first one lasted maybe a year if that the second and third one right out of the box makes god awful noises. Two them need repairs
Bill W.
Apr 27,2024Elizabeth was super friendly and helpful. She really knows the products and provided excellent assistance.
Kevin Graves
Apr 27,2024Excellent. Laurellee was very helpful and informed about the product and my need for a replacement part. Thanks
Lisa
Apr 26,2024Charles Trapp epitomizes what true customer service really is. He is knowledgeable, responsive, professional and very patient. Those are rare qualities in today's world.
Kate Layman
Apr 26,2024I was missing a foot on the bottom of my beverage fridge. Hilary Waight handle my request in a prompt and courteous manner. Very happy with this company so far!
ken m.
Apr 26,2024This heater will warm a room, but you must consider the size of the room. It is rated at 150 sq feet. Be conservative with this as the heater takes quite a bit of time to warm up spaces. There is no fan. It relies on radiant heat from the fins. I do have a concern with the battery holder on the remote. It is made of plastic and the molded plastic seems like it could easily break when you open it up to get at the battery. The remote uses a common 2032, included, button battery. Overall, I am pleased with the heater and its performance.
April Daze
Apr 26,2024Charles was very helpful and knowledgeable at NewAir support, he was very professional and handled everything wonderfully and efficiently... Thank you Charles
Brian Arceneaux
Apr 25,2024The placing of order was easy and effective. Disappointed that my last newair nugget ice maker didn’t last but year and half. Happy that I was able to order new one for a good price.
Brett Carson
Apr 25,2024Fern was very efficient and informative. Took care of my problem right away
Philip
Apr 25,2024fantastic customer support, Had an ice maker quit after only 6 months but customer support replace with warranty.
Amy
May 02,2024I have had the pleasure of having Hilary Waight with Newair assist me with two separate issues in the last three months. She was friendly and responsive to my needs. She resolved both issues promptly. She’s a keeper!