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Reviews 726
Eric Reploeg
Apr 12,2024Superior products and even better customer service! It was time for me to purchase another humidor, and the main reason I came back to Newair was their customer service. The support I received from Hilary (on the weekend) was stellar! Thank you!
Rob S
Apr 12,2024Laurellee was the best. She helped get our issue resolved. A+!
mellymelster youknow
Apr 11,2024Vanessa was an excellent online representative! The speed at which she answered my questions was outstanding! I really appreciate all her follow through and above par customer service.
T. Riddell
Apr 11,2024I had communications with both Vanessa and Liz’ (short for Elizabeth Martinez). Vanessa responded quickly and accurately. When I called the toll-free #, I was directed to Liz, who was terrific. She was knowledgeable and easy to understand. We covered all of the issues, and she provided me with the requested information. Liz’ made me feel a lot better, and I believe our technical problem will be resolved very soon. She’s been super.
Elisha Kinast
Apr 11,2024very good and prompt customer service. I worked with a couple people, Lauralee and charles.
AMY
Apr 11,2024Loved this machine while it worked. And I certainly was expecting to get more than 14 months out of it before it broke down. I contacted the company via multiple routes, phone and email and they are unwilling to stand by their product. Note the other reviews that mention the horrible squalling sound it starts making and then becomes unfunctional. We had the same problem. If the company had been willing to stand behind their product and replace it I would have had a different review.
Jamie
Apr 10,2024Laurallee was super helpful, clearly explained the issue and helped me get the right parts ordered. She was patient with me and helped resolve the issue
Sam
Apr 10,2024I had to make a warranty claim because my wine cooler stopped working. I spoke with Fern and he made filing the claim effortless. My replacement arrived in just a few days. I am sad that the first unit stopped working, but I will definitely shop with Newair again.
Nesha C.
Apr 09,2024I spice up my game room with this rgb mini fridge. It can hold up to 85 cans with adjustable shelves to fit your favorite drinks or snacks! And best of all it’s extremely quiet! Which is perfect when I’m filming content. My favorite part of this fridge is ability to customize and fine tune the hexagon lights. It has dynamic mode which offers 10 presets from pulsing to fading. Single and dual zone giving you over 50+ color combinations. You’re also able to saturate the lights and control the brightness! Lastly the temperature can range from 37-65°F. So I can ensure my drinks will stay cold with its air tight door seal and set and forget thermostat. Overall I’m loving this mini fridge! It is the perfect gift for the gamer in your life 🥰💕
Samuel
Apr 09,2024My refrigerator arrived with a dent in the front grille, on the third day of delivery they were already sending a replacement unit Excellent service and speed to resolve any problem.
Lamar
Apr 09,2024Vanessa was quick to respond, seemed to care about my warrantee issue, and noted exactly what i needed to submit. She made the experience go smoothly and effortlessly.
Ryan Crowley
Apr 09,2024Fantastic customer service. Elizabeth was very helpful in making things happen in a timely manner. And a pleasure to work with.
George
Apr 09,2024Representative was very friendly and eager to help. She provided me with the information that i needed to try and get my problem resolved.
Cassandra Eiland
Apr 08,2024My problem was solved in a couple of days thanks Elizabeth my Newair replacement is on the way
Adam Sachs
Apr 08,2024Great customer service. This is my 4th unit that I needed to repair/replace. Not sure the design of the product is great but customer service is!
Tony
Apr 06,2024Probably one of the best customer service encounters I have had. I was expecting the normal experience as with a lot of companies but Elizabeth made the experience a true pleasure. What a great representation of your company.
Yant Chirino
Apr 06,2024Your website is user friendly and well explained.
Chona Bondoc
Apr 06,2024Easy to call via phone and they answer email inquiry asap. Special mention to Laurellee, she has an excellent Customer Service. She helped me right away with my questions and concerns. Great Customer Service.
FM
Apr 05,2024Yikes, what a nightmare. I ordered and received a wine refrigerator from Newair...but it was missing a top hinge. I contacted customer service, and they said they would send a replacement. I followed up in about two weeks, and the customer service guy said " We have the hinges, but we can not find them in our warehouse. So we have not eta when we van send them out. I asked him if he was kidding, and he said his supervisor said to tell me those words"!! Unbelievable poor support and frankly embarrassing for them!
geotigerblue
Apr 12,2024Hilary was prompt and attentive to my concerns.