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Reviews 726
Daniel Weinberg
Apr 05,2024Very helpful, courteous and efficient. Excellent job!
Molly
Apr 04,2024Your Customer Service is outstanding! I emailed a question and it was answered within minutes. We emailed back and forth and all my questions were answered quickly. Love the machine. Love the customer service and am excited for the two new machines that are coming!
Erin Saurers
Apr 04,2024Charles was great! I appreciate all of his time helping me with my refrigerator.
Dominic Bardi
Apr 04,2024I searched youtube for the best wine cooler, and Newair had really good reviews. I went out and bought my first wine cooler. I got it home, and when I went to set it up, it had the wrong water container for humidity. I called your customer service number, and Charles Trapp answered my call. I explained the situation. He was very understanding. He had to confirm with management, but he called me back, and was able to ship the part to me free of charge. He followed up with me 4 times. It really made me feel special. Another thing that i liked about my experience was that you took the time to invest in the call back technology. I think ever company should have that. There's nothing like listening to the same song over and over for a long time. Thank you Newair for the great experience and great wine cooler. Thank you Charles for all your help, Newair is a better company with you working there.
kenny
Apr 03,2024Vanessa was very helpful and handled my problem very well and professional. She was very knowledgeable.
Patricia Buby Wachholz
Apr 03,2024After purchasing a Newair Shadow wine and beverage cooler, I had an installation question. Charles was both prompt and knowledgeable in his response to my question. He offered the right solution and made sure I could contact him again if I had any concerns or questions and even followed up a few days later. He also accepted a suggestion I had with enthusiasm, indicating he would pass it on to the appropriate department. His confident demeanor was apparent and made me feel confident in his advice. Charles provided the kind of customer service that is rare these days!
Carolyn Perry Rettinger
Apr 03,2024Communication at it's finest. Elizabeth Martinez quickly addressed the situation and resolved the issue. She was knowledgeable, friendly with a positive outlook.
Hugues
Apr 03,2024Efficiency throughout the whole process - RPA fast and diligent, agent intervention jit, information sharing (chain). Agent took time to understand and explained options - plenty of useful solutions. Polite and positive.
Coty
Apr 03,2024I bought a unit from them and it was missing the handles and wheels. I called their amazing customer service and they sent me a perfect unit twice as big for free!!!!! This company is amazing and deserves more than five stars.
Robin Ladd
Apr 01,2024Excellent customer service took care of all my needs.
beatriz
Mar 30,2024Customer service is great, fast response to inquires and right away solutions. Refrigerator is very cool
Faye Solon
Mar 30,2024Elizabeth (Eli or Liz) was my agent. I saw a youtube vlog about New Air portable AC - the vlogger mentioned how exceptional customer service was - I was not dissappointed at all. Thank you for the great information, being patience, and awesome!
Yuta
Mar 29,2024Laurellee Easy to speak to and response time on emails were great. I had no issues, would recommend her to anyone.
LPL
Mar 29,2024Charles did a great job identifying the part I needed.
Louis Mcnulty
Mar 28,2024Newair, has a incredible customer service. Hilary, aided me through the entire process after my ice maker failed. Her professionalism was top notch. All my emails were answered right away. Thank You
Jeff
Mar 28,2024Vanessa communicated efffectively with my problem registering my product for warranty.
Kimberly Harden
Mar 28,2024Hilary is awesome. gets me all fixed up with a new machine!! 5 stars
Rosimar Nunez
Mar 27,2024Grat services and professionalism
Kahle van Staveren
Mar 27,2024Received our unit with some minor damage and Newair was there to help and replace all damaged parts. Very happy with this new fridge. Thanks Vanessa!
Stacy Teems
Apr 05,2024I purchased an Newair ice machine that went out and Hilary in customer service really came through for me and got it replaced with only some pictures and a call to get things rolling.