To leave a review you need to be logged in
Reviews 726
Mike
Mar 13,2024Vanessa was excellent at resolving my issue and making sure the replacement unit was ordered and everything verified before ending the call
Stephanie Barksdale
Mar 12,2024Hilary was polite, helpful, and did not procrastinate about getting the clinic a replacement ice maker. Complete customer satisfaction from start to finish. Great job Hilary!
Samantha Holloway
Mar 12,2024She had great customer service she was kind and she took care of me in a timely manner, Thank you so much I hope you win you deserve it.
Ayman Asad
Mar 11,2024Hilary did great job helping me solve my issue. She demonstrated great customer service skills that made trust Newair more and I felt that this company is supporting me. I appreciate all the efforts to solve and replace my heater. I recommend this company and their great customer service team.
Trish Savelle
Mar 10,2024Newair, and Vanessa, responded quickly and courteously to my initial warranty inquiry and every subsequent email. Vanessa showed great flexibility, and excellent customer care, allowing me to keep my old unit intact (to keep heating my cold Seattle bathroom) until my new unit arrives. A great experience, I highly recommend Newair products.
Rebecca Mayfield
Mar 09,2024Elizabeth was amazing at helping me rescale my issue.
Charlena Bishop
Mar 09,2024Had to get a replacement, but I didn’t have any hassles with getting a new one. I spoke with Laurellee Stuart and she provided great customer service and support.
SAMANTHA CHEFAS
Mar 09,2024Great customer service! Were able to solve my problem quickly and easily!
Anonymous
Mar 09,2024Friendly knowledgeable pleasant. Elizabeth has been excellent.
Kristen Douthit
Mar 08,2024Great customer service, bummed the unit broke the way it did. Support was easy and helpful. Pretty quick response times as well.
joe giuffia
Mar 08,2024Great customer service and speedy shipping. My product is already on the way and I just ordered 24 hours ago.
Edna Johnson
Mar 08,2024Laurellee took care of me when my refrigerator did not work. It took us a few days to buy a new refrigerator and she was patient with us. She processed the refund as soon as all documentation was submitted.
Shannon Clennon
Mar 08,2024Vanessa was a treat to deal with. She helped me get my replacement unit on its way. I love my nugget ice maker.
matt ynostroza
Mar 08,2024This electric/solar cooler makes my 4th purchase from NEWAIR , this quality and appearance and ease of use makes it no different then the rest of the products i own from them, very happy with my purchase,
Wayne
Mar 07,2024Great customer service
elise levesque
Mar 07,2024The service was rapid and Charles was excellent.
Rob Liss
Mar 07,2024Quick no fuss resolution. Elizabeth was great
Matthew Myers
Mar 07,2024My pellet ice maker was replaced promptly.
Chris P
Mar 07,2024Hilary was very knowledgeable, helpful, and easy to work with. She helped me process my replacement ice maker that had stopped working while still under warranty.
DR Martin
Mar 13,2024Newair has great customer service. Vanessa was especially helpful in getting us into new larger humidor.