To leave a review you need to be logged in
Reviews 726
ADRIANA GARBE
Mar 26,2024Our ice maker, AI-215SS, stopped working a week ago. I contacted Newair through their website. From the beginning, I was helped by Vanessa Edwards. She has been very prompt in answering my emails, answering my questions, and telling me what the next steps are. I even spoke with her on the phone so I can pay the shipping fee for our replacement ice maker. She was very professional and prompt. Great customer service!!
Tonya O
Mar 26,2024Great customer service! The agent was super helpful and her supervisor was an additional assist in resolving my issue.
Harry Ekstrom
Mar 26,2024Fast delivery and excellent customer service from Elizabeth Martinezđ
CJ Volkmann
Mar 26,2024Love my New Electric Humidor! Just got it filled up with sticks. Ready to fire one up.
Fred P
Mar 26,2024I purchased a Newair Wine Cooler, and after four days started to hear a loud popping sound. I contacted customer support and began to have a online chat with one of Newair's support staff about my issue. I ended up with a support person named Charles Trapp, who stayed with me throughout the entire process. He requested video of the problem along with purchase details, serial and model number. I sent it to him and was asked to unplug the wine cooler, wait for 24 - 48 hours, then plug it back in and let him know if the noise had stopped. I informed him that the noise had not stopped and sent him another video with the noise. Charles had a new wine cooler sent to us to replace the defective one. Charles was helpful, easy to work with and helped turn a frustrating situation into a positive one. Based on the customer support I received from Charles, I would consider buying another product from Newair.
Nicole Merz
Mar 26,2024Excellent customer service. Kevin W. and Laurellee S. Were both a pleasure to work with. Thank you for being a company that stands by your products.
Cory H
Mar 25,2024Fern was awesome to deal with and immediately resolved my issue with my beverage cooler. Best customer service experience.
Robert Holloway Jr.
Mar 25,2024I had purchased a black Newair counter top ice machine which sat for 2 years before being used. Once used it was a phenomenal part of my daily use. 18 months later the ice water tray cracked, and had to be replaced. I call the service provider and they solved the problem. It doesn't get any better than that when it comes to customer service and support.
S Yu
Mar 25,2024The response is in a timely manner.
customer
Mar 22,2024The customer service provided by Elizabeth Martinez at Newair was absolutely outstanding!!
Clay B
Mar 22,2024Recently the power board went out on my unit. Surely all hope was lost. Wine was getting warm. White Claw was basically being cooked. That's when Charles T. swooped in like a guardian angel and shipped me a brand new power board. As the tears flowed down my face, Charles assured me the installation would be quick and easy. And you know what? It was! The unit is back up and running. Wine tastes sweeter. White Claw tastes...well like White Claw but it's all thanks to Charles.
Pam
Mar 21,2024Hilary W. was great to work with, thank you for making my experience with Newair great again!!!
Sue Riege
Mar 21,2024Vanessa Edwards from Newair customer support helped me get a replacement icemaker at no cost but shipping when the icemaker I registered for the 1 year warranty failed. She also answered all my questions along the way by e- âail and after I received the new icemaker. She told me how to register the replacement icemaker with Newair. She was extremely professional and vociurteous over the phone and by e-mail. She is a big asset to Newair.
Amy Mcnees
Mar 21,2024Very easy to deal with!
Mike Tremaine
Mar 21,2024Ordered a 224 can mini-fridge from New Air and it works great. It's quiet, stylish, and keeps all our drinks the perfect temp. When we received our fridge the kick plate was dented but Charles was awesome and sent us a new one no problem!
Ron Krempasky
Mar 20,2024Elizabeth in customer service was very helpful in answering my questions. She made sure I got the documents I needed.
R Hall
Mar 20,2024Hilary Waight was fantastic she helped initially troubleshoot an issue with my Newair humidor and then when it couldnât be fixed she went above and beyond to help me get into a new humidor. 5 stars âď¸
John
Mar 20,2024Overall a nice humidor, but find it very difficult to keep humidity down. Using 68% Boveda packs and humidity is staying in the 74-77% range. Very frustrating.
Trs
Mar 20,2024The rep Hilary was beyond helpful with my issues. I truly appreciate her help and kindness thank you to the company fir standing behind their products. Tee Sawyers Patricia Sawyers
Charles Rivera
Mar 27,2024My ice nugget maker stopped working. I worked with customer Support Laurellee and she walked me through all the troubleshoooting procedures. Once we knew the unit needed to be replace she made that process very easy to do. They shipped the new unit to me within 5 days. Was impressed with customer service on how quickly they resolved my issue.