To leave a review you need to be logged in
Reviews 726
Sheila Byrd Smalls
Feb 22,2024Tried to understand my worries this product. She did ask she could to help me. Thank you Elizabeth.
Lorie Beam
Feb 22,2024Camilla was very helpful in solving my issue which is nice to have great customer service.
Ellisa Williamson
Feb 22,2024Charles was very helpful from beginning to end. Very fast responses. Very good customer service. My replacement ice maker will be here in no time :)
Michael Hamm
Feb 21,2024Today I was in a bind our ice maker bucket had broke on the side, so I had to take the time to call Customer service Rep with Newair. Well, I spoke with Vanessa Edwards. She was very polite. Her knowledge of the model number I gave her was unbelievable, She was able to help me in a quick manner to get the right product for me, her knowledge and experience with this particular model In the knowledge of the part was excellent. I was on the phone no less than five minutes. If that that’s from the time I called until the time we finished with the product the pricing And all. I would like to tell the company that Vanessa is a big asset to their company. Vanessa’s knowledge and experience her friendliness On the phones, Vanessa’s very supportive very customer ordinate. i’d like to say thank you sincerely Michael Hamm
Carolyn Wright
Feb 21,2024You responded in a good amount of time considering I emailed over a weekend. The instructions you gave in your email were incorrect for my model of countertop icemaker, however, the link to the manual was correct and I was able to find the answer to my question in that.
Ebony Thomas
Feb 21,2024I love that they gave me information I didn't have after my retail purchase. They were quick and efficient on fulfilling my customer needs.
Preston Jones
Feb 21,2024Camilla was a wonderful customer service agent! She was very knowledgeable, efficient, and friendly.
Andrea
Feb 20,2024The customer service representative who worked with us was excellent! Vanessa P. was very attentive to our issues and worked with us to solve the problem with our product. Would happily purchase more products with Newair in the future.
Ashley Keene
Feb 20,2024Charles was so helpful and professional! He helped solve my problem with kindness and was super fast and efficient!
casselina richardson
Feb 17,2024Mrs. Vanessa was very patient and kind. She helped me through all the steps until it was completed. She did an amazing job.
Alexandrea Cortez
Feb 17,2024The customer service was fast and thorough !
Kristin H
Feb 17,2024Newair has great customer service! I have called in a couple times and each time I have been pleasantly surprised to reach a person right away! I didn't have to push any buttons or wait on hold at all -- just got straight through! The first time I called it was because the ice maker was making loud noises that were pretty unbearable. The representative said I should email her a recording of the noise and they could trouble-shoot. The noise stopped so I never emailed the recording. However, my ice-maker did eventually break but it was 1-month out of warranty. I called Newair and the representative, Ionie, was extremely polite and listened to all my concerns. Even though my ice-maker was a month out of warranty she wound up getting approval to fully replace my ice-maker. The one I had was no longer in production, so they are replacing it with a similar slightly larger model. The combination of getting through to support immediately every time I call, plus the politeness and helpfulness of the representatives, plus Newair's willingness to help even outside of warranty, definitely makes me want to continue to buy their products.
melissa
Feb 17,2024Fern went above and beyond to make sure our issue was resolved we were very satisfied with the customer service he provided us and how professional and attentive he was to our situation!
Marshall M.
Feb 17,2024I was having issues online ordering a spare part. I contacted customer support and Laurellee responded in a short amount of time and created a quote with the proper shipping charges for the replacement part that I needed
Chuck Sweeney
Feb 16,2024The support contact was very helpful and quick to resolve my problem. I was pleased with her resolution.
Rodney T
Feb 16,2024Ordering from Newair was simple and fast. Tried ordering the Newair 1500 from a different retailer and had nothing but trouble. Newair shipping was quick and the humidor arrived in perfect condition. I couldn't be happier
Joseph Midway
Feb 16,2024got my problem solved
Sandra Watts
Feb 16,2024Elizabeth Martinez was so very helpful I. Helping me with the problem we are having with our Ice Machine. Very good customer service!!
Leslie Delvige
Feb 15,2024Elizabeth Martinez provided me with the best customer service. She took my information so I could get my ice maker replaced that was still under warranty. She said I would receive a response within (24) hours, but she had me fixed up the same day. She was a pleasure work with. Employers need more people like her on their staff. Thank you
stickmonkey
Feb 22,2024Vanessa was super helpful in all the information and in receiving a new ice maker. She was able to answer all my questions and get me what I needed.