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Reviews 726
Jerry Mander
Feb 02,2024Thank you for your effort in solving my problem. I am very happy with the new air conditioning.
Craig Frost
Feb 02,2024Unit didn't ship with correct screws to mount the handles. Worked with Customer Service and got things squared-away in no time, no hassle. The agent I worked with was extremely professional and totally focused on making sure the issue was resolved to my satisfaction.
Trish Robles
Feb 02,2024Charles T. assisted me and walked me thru the process of getting a replacement unit for my ice machine. He was extremely helpful, kind, professional, and knowledgeable. Thank you so much for all your help Charles! Trish Robles Dir. of Operations TPPC
Apostle D
Feb 02,2024Laurellee was so helpful with making a replacement for my Newair 44lb. Nugget Countertop Ice Maker with Self-Cleaning Function, Refillable Water Tank so easy. She was kind and made the transaction very smooth & comforting letting me know that a new replacement was on the way. Great Customer service!!
D caple
Feb 02,2024Pleasant, quick answered all questions.
Gbreezy
Feb 02,2024Charles in support was very quick to identify the part required for my icemaker. Supplied the link to add it to the cart and a document to replace the part. All done in an professional and efficient manner.
Kate Cour
Feb 02,2024This company, and Charles Trapp specifically, made it so easy to work with when our fridge was shipped to us and had a damaged piece. The fridge works great and they got our replacement parts to us quickly!
EB
Feb 01,2024Charles in customer service was super responsive and sent my part out immediately! No charge either!
K Fisher
Feb 01,2024Elizabeth Martinez with customer service was prompt and very helpful with communication regarding the replacement of my unit. Because of her great customer service, I would recommend Newair at any time.
Randy Gridley
Feb 01,2024Took care of my order
msmiron
Jan 31,2024Missing Item Charles was able to send me the missing foot for my heater. He was pleasant to deal with and took care of the issue in a timely manner.
Doug Dahlgren
Jan 31,2024People make a company what it is. I appreciate Elizabeth staying on this case to the proper conclusion.
Kathy Chinander
Jan 31,2024Representative Charles was extremely helpful and courteous. I wish more people were like him.
Harold Mignola
Jan 31,2024Great customer service from Charles
Danielle Hayda
Jan 30,2024Incredible! This product not only shipped and got here extremely quick, it is the most durable freezer I have come across. I have been doing some research as I do a lot of cooking and needed an extra storage space for my frozen meats/veggies. This freezer is extremely spacious and also has a built in light which makes it easy to see what I'm picking up. I would buy this 100 times over again and 100 percent recommend it to a friend!
Jason
Jan 30,2024I want to give a special shout out to Ingrid who stepped up and solved my situation. I don’t typically do reviews but because her follow through was timely and was solution based I am giving her a 10/10. Thanks for restoring my trust in NewAir Ingrid!
eric brumley
Jan 30,2024I contacted Newair about a problem with my ice maker and Charles was very knowledgeable and helpful. Made this whole experience hassle free.
Marisol Collins
Jan 30,2024The customer service is excellent.
jamison walker
Jan 30,2024I had been having issues trying to get a replacement part for a piece of equipment that Newair no longer carries. I was beginning to worry and think that I wouldn't be able to get the issue taken care of ;however, Vanessa Paula Usher Edwards (Newair Support) went above and beyond to take care and resolved the issue. Thank You so much!!!
James Pogue
Feb 03,2024Had problems with a defective ice maker purchased 6 months ago. Contacted Newair customer support and spoke with Ionie. Service was great and I am getting a new ice maker. Thank you Ionie and Newair