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Reviews 726
Joe K
Feb 15,2024Laurellee was very helpful in identifying the problem, giving me clear options and then arranging for the needed part to be shipped as soon as possible. Recent experiences with customer service at Newair have been very good over the phone but pretty spotty by e-mail. Highly recommend calling the service line for any issues. Thanks Laurellee!
Pamela Rehm
Feb 15,2024I had problems with a new beverage cooler and contacted customer service. It was one of the best experiences I have had with a companies department. Would recommend Newair because of great customer service. Thank you Elizabeth
Marc Westfall
Feb 14,2024Easy and convenient
Jennifer Smith
Feb 14,2024Hilary was great and was very prompt at answering my questions and getting the problem resolved!
Chris Brawner
Feb 14,2024Great service to get a replacement part.
Malia Matuszak
Feb 14,2024Newair found an issue fast and quickly acted to prevent fraud. We resolved it and fixed the information on our order. Thank you
Chris Mayorga
Feb 14,2024Great client service. Bad product but company stood behind the warranty and was able to provide a full refund. Their rep, Vanessa, was amazing and helped resolve the issue promptly
Brian White
Feb 14,2024Vanessa was professional, polite and took care of my Icemaker issue very well. She is the best - thank you Newair for taking care of your customers so well!
Twenty Seven South Home Group
Feb 14,2024Ionie was great! She quickly addressed our issue (our mini fridge was not getting cold) and sent a replacement out. We haven't received the new unit yet, but she was friendly and professional. A positive reply is always much appreciated!
M Labriola
Feb 14,2024Laurellee was kind and helpful. Newair is clearly customer focused and working hard to train professional support staff members and maintain a high quality customer service experience. Rare in todays market and worth considering when choosing products.
HM
Feb 13,2024Great customer service from Charles! Troubleshot my issue and promptly sent the needed part. Continued to communicate and answer my questions until issue was resolved.
Rudy Gawron
Feb 13,2024Laurelle was excellent to deal with. 4 stars instead of 5 because the trouble was "user error" instead of NewAir showing me what a stand up company they are and sending me a new icemaker. :)
zing johnson
Feb 13,2024Laurellee Was very kind, helpful, and efficient! Great customer service!
Randy Keyton
Feb 13,2024Never received item.
BethandBert Pangrazio
Feb 13,2024Vanessa was great and very professional and walked me thru everything
Deanna Euker
Feb 13,2024Vanessa, from customer service understood that I'm elderly and being disabled makes regular task harder to do. Plus, I had already tried to troubleshoot repairs. I still haven't received replacement as of yet. But it's really nice to know, that a manufacture stands behind their products. This gives you peace of mind for purchasing in the future.
john tracy
Feb 10,2024The customer service was excellent. Unfortunately, my unit arrived damaged, but they have now sent me a replacement quickly. Hopefully arriving intact
lisa parson
Feb 10,2024The part worked great just took a little longer than I expected
Karyn Albers
Feb 10,2024Website was easy to use. i received the ice maker and it works great!!!
Rhonda Temple
Feb 15,2024Charles and Laurellee were very helpful and kind.