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Reviews 726
Terry DIAL
Dec 12,2024Hillary is the best. Quick to respond and so helpful
Kerry Drake
Dec 11,2024Charles Trapp was an excellent customer service rep. Very accurate, courteous in his responses and to the point without excess requirements. Very good business representative for you.
Brandon Burkhalter
Dec 11,2024Laurellee was a huge help. She was quick to answer my questions, knowledgeable, and got me what I needed both via email and over the phone.
Sarah Hoffman
Dec 11,2024I had an issue with an item I ordered off Amazon. Customer service responded very quickly and fixed the issue. Hilary was extremely helpful!
Juan Contreras
Dec 10,2024Laurellee solved our issue in a very timely manner and was very helpful throughout the replacement process!
Jill Lawson
Dec 10,2024Thank you Laurellee for your quick response and resolution to my question!!! I’m grateful for the friendly service you provided.
Kenedie
Dec 06,2024Hilary was friendly and proficient!
Butch
Dec 05,2024Fern made the process easy and within 24 hours I had a replacement on the way.
Mandi Logan
Dec 03,2024Hilary made my experience great! She patiently guided me through each step and made it so easy for me to get customer support. She is amazing.
Stephen Dawson III
Dec 03,2024Laurellee was very knowledgeable and able to help me really quick get the part I wanted for my G73 Garage Heater. I have 3 of these heaters. Nice I can just replace parts instead of buy whole new heater. We keep 2 in our shop (Wife's Happy Place)
James Vickrey
Dec 03,2024Laurellee has been my customer experience expert for all my communications and dealings with New Air. She has been outstanding in helping me with the issues I have experienced. She is a credit to your organization.
Al Othaim Kosa
Dec 01,2024World class support.
Not ur average Name
Nov 30,2024Laurellee Ashly Stuart is a phenomenal customer service representative! She is very kind always providing me with excellent customer service! She has helped me several times and always taking the time to give me the answers I’m to the questions I’m asking! Newair, she is one of the best employees i’ve had a pleasure encountering and a great asset to your company!!
John L
Nov 28,2024Hilary did a great job communicating with me about my problem and made sure I was taken care of quickly and effectively. Really appreciate her customer support!
Beth
Nov 27,2024Laurellee was quick to respond to my query on the website, and solved our problem quickly also.
Brian Schmitt
Nov 27,2024Laurellee was wonderful. She showed concern and did everything to help me with a replacement. Cant say enough good things about her professionalism. She would be a value to any company
Danny Cruz
Nov 26,2024Great job Hillary you got me up and running did not expect such fast service!
Bob G
Nov 26,2024Kudos to Laurellee at Newair customer support. Polite, respectful, knowledgeable and prompt. Best customer support experience. Wish all CS was this good
Donna May
Nov 25,2024Hilary was Awesome! Got back to me whenever I sent an email and was very helpful on the phone!!
. Z
Dec 12,2024Hilary, with customer experience went above and beyond to assist with our question. We had a faulty product and she made fast time with finiding a resolution.