To leave a review you need to be logged in
Reviews 726
Doreen G
Jan 11,2025I ordered a NewAir wine cooler from Best Buy. When we opened the box, the stainless steel doors were significantly scratched. Best Buy would only allow me to return the item if I brought it back to the store and the wine cooler would not fit in my small car. So, I contacted NewAir and spoke to Laurellee. She was able to order new doors for the wine cooler. I should received them in a week or so. My frustration has changed to acceptance...I'll be keeping this wine cooler now.
Vinay Marvania
Jan 11,2025Camila has been very good in responding and taking care of issue
Susan Landry
Jan 10,2025Kevin at Newair support is OUTSTANDING! He was so prompt, efficient, kind, and courteous! He easily guided us through the process of getting our refrigerator replaced. We cannot thank him enough for all of his help and service. What a great asset to the Newair company!
Ibtissem K.
Jan 10,2025I had a fantastic experience with customer service while trying to repair my heater from Newair. It turned out to be a minor issue that I almost tossed aside, but thanks to Charles's patient guidance and quick, clear responses, I was able to fix it myself—much to my husband's surprise! Now, it works perfectly, and I'm truly grateful for his support.
Hai Ho
Jan 10,2025Laurellee from Newair was excellent. She went above and beyond to make sure I got the right part to fix my issue. She stayed in contact throughout the transaction and replacement. Best customer service.
Cassie Sehlmeyer
Jan 10,2025Hilary was amazing, the whole process was quick and painless. Thank you!
Dan K
Jan 09,2025You can tell Newair cares about customer service, at least with the interactions that I've experienced. wrote in with an issue on my ice maker, got some troubleshooting options which seemed to work at first. wrote back saying problem came back again so went on to next step of warranty replacement. it's been a super easy process and what I liked the most was being able to work w the same rep through all the email exchanges. Fern was my guy and was very responsive from beginning to the end.
Steven Gmelin
Jan 08,2025Excellent customer service from Hilary W! Thank you
Stephanie Barksdale
Jan 04,2025Charles was very professional and helpful to get the clinic a working Ice maker. Thanks for great customer service.
Dennis Young
Jan 03,2025Charles in customer service was great. Sent me the missing part right away.
David Carrick
Dec 31,2024Quickly solved my problem and moved the process along. He explained every step needed and followed up as we went.
Mike S in Anaheim, CA
Dec 28,2024Laurellee was a huge help in getting my order processed. She is highly recommended!
Randy Zidik
Dec 25,2024Laurellee provided excellent customer service to me regarding my G73 heater. Very quick and detailed responses. Excellent customer service such as Laurellee provided is a rare thing these days and very much appreciated.
Mark Ven Dange
Dec 20,2024Laurellee who work in Customer Service for Newair has always been pleasure to work with. I have worked with her in the past on warranty issues and currently with a replacement part purchase. She is always really friendly and knowledgeable. Quickly gets the answers I need and expedites the process. I definitely enjoy doing business with NEWAIR Customer Service.
R in CT
Dec 20,2024We had an upsetting FedEx delivery experience but Laurellee at Newair was exceptionally sympathetic to our plight and went out of her way to make things work for us. We had many communications with her via both email and phone and she kept us informed at each step of the way. Because of Laurellee, the customer experience at Newair was outstanding.
Rich S in CO, USA
Dec 19,2024I purchased a Newair 43 bottle, dual-zone wine fridge from Home Depot that had an awful burning electrical or freon odor whenever the door was opened. Laurellee guided me through the process of filing a warranty claim to replace the fridge with a new unit. We conversed and emailed on multiple occasions and each time she was courteous and professional. She worked with her team to get me a more reasonable cost for the shipping and tax. I’m hoping the replacement fridge takes care of the issue for me. Thanks Laurellee!
Lori Skop
Dec 17,2024Vanessa was very helpful, professional, and knowledgeable.
Vet
Dec 13,2024I will NEVER purchase a NewAir product again. I have purchased 2 ice makers back to back and both quit working right outside the warranty. The second time around I purchased an extended warranty. However, it didn't help. They first sent me the wrong information regarding the extended warranty company, after getting the correct information and contacting the new company, they want to send someone out. This is ridiculous for a countertop ice maker. However, if they deem the issue is not covered by the warranty, they will charge me $150.00. I contacted New Air to request the amount back that I paid to the extended warranty company, to no surprise they denied that and said I needed to contact the company. It has taken over 2 months to wind up with no acceptable resolution. NEVER AGAIN!!!!! I WOULD HAVE GIVEN A NEGATIVE ONE IF I COULD HAVE!
Steve
Dec 13,2024They have been responsive and easy to work with the herbs replacement part.
Lily S.
Jan 16,2025I had a really good experience with Newair and their customer service! I’d placed an order for a mini fridge from them recently, and when it arrived, I noticed a bit of damage had occurred while it was in transit. I reached out to them about the issue and was quickly connected with Hilary from their customer service team, who was super helpful and able to get things worked out for me. I definitely recommend this company!