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Reviews 616
Paul French
Sep 26,2024Phone call with Newton Property following a notification of a recently created shared services bill from 2022. Tamur investigated the situation and identified a credit I had. This payed off the deficit and the remainder was credited to my account. Fantastic result
Faye
Sep 26,2024I am extremely dissatisfied with the service I’ve received from this company. Despite numerous attempts to resolve an over payment issue following my move over seven months ago, I’ve encountered repeated delays, poor communication, and unfulfilled promises. Each time I inquire, I’m either told the manager ( John ) is unavailable, or I receive apologies from him without any real action. This level of inefficiency and lack of accountability is unacceptable. I would strongly advise others to avoid this company based on my experience.
Ian Fraser
Sep 26,2024June, who is currently my principal contact at Newtons (Inverness), is always very helpful and quick to respond to any concerns which we may have as an ownership committee. It is always a pleasure to deal with her.
Gopal Joshi
Sep 26,2024I recently had a call with customer service, and the experience was excellent from start to finish. The representative answered quickly, which I appreciated since long wait times can be frustrating. From the moment they picked up, their tone was friendly and professional. What really stood out was how well they listened to my issue without interrupting or rushing me. It felt like they genuinely cared about resolving my problem. They patiently explained the steps they would take and avoided any complicated jargon, making it easy for me to follow along. The agent was both empathetic and knowledgeable, addressing my concerns with a sense of urgency while ensuring I felt heard. They quickly identified the issue, and within minutes, offered a practical solution that fully resolved the problem. Before ending the call, they made sure to ask if I had any further questions and assured me that I could call back anytime if needed. This follow-up was a nice touch, leaving me confident in the support they provided. Overall, the interaction was smooth, efficient, and left me feeling valued as a customer. I would highly recommend their service based on this positive experience!
STEVEN BAIRD
Sep 26,2024Lauren dealt with the issue at our property very quickly and efficiently. In addition to this, we were kept updated on the progress of the works and when they were completed
Janette Reid
Sep 26,2024Leigh has been an amazing representative of Newton property management. As the person who worked to have you as our property manager with all the problems that ensued I am very very pleased with how you’ve looked after our property to date.. Highly recommend this company as any issues are always dealt with efficiently
Wendy Meyer
Sep 26,2024Tamur reviewed my enquiry and responded with helpful and detailed information in a timely manner
D MB
Sep 25,2024Prompt service and request expedited very well
Catherine
Sep 24,2024My agent promptly dealt with my issue.
David Easdale
Sep 23,2024I would like to thank John Mann, I know he has just taken over Southpark Village but I found him to be very helpful with useful information about my problem. Thank you again.
Diane McGinley
Sep 20,2024Three years on from raising an issue with water ingress and it’s still not resolved. Situation has deteriorated and building damage worsened so now repairs will cost more. Communication is terrible, we’re having to constantly try speak to someone and are usually just forwarded to voicemail. We’ve had countless property managers over the years - no consistency - and most of which have never even been to the property! Terrible experience and service so we’ve now engaged our local MSP to help. In response to Newton’s reply below, this is wholly inaccurate and a LIE. Nobody has met any homeowners in our building in regards to this issue. You do not operate in an honest manner which is deeply concerning.
Ms Lynn McIntosh
Sep 20,2024AGP Ltd manage a property in Broughty Ferry where the communal areas were previously factored by another company. The level of service from the previous Factor to Newton Property Management is like night and day. At last, we are engaging with a company who take pride in their service and offer a professional approach. They ensured the 14-month roofing repair reported to the previous Factor in July 2023 was finally dealt with and correctly billed. Special thanks to Jamie and Lewis.
Waleed Salih
Sep 19,2024Kiran was very helpful and prompt in sorting out my final invoice. I wish he was involved from the start. Very professional and helped me close my ‘file’ with the company as I have sold my property and tried to finalise all outstanding payments. Thanks Kiran
CollectPlus Customer
Sep 19,2024June was excellent to deal with. She was very kind and patient - just what I needed and helped me very quickly without making me feel silly!!
Linda
Sep 19,2024Kiran has been helpful with any queries and has responded promptly to anything that needs addressed
Frank Pocock
Sep 18,2024I have been working with Kiran Singh on number of remedial issues since he took as Property Managre . He is also liasing wih Aberdeen City Councl regarding a large grant funded project for the building Kiran has kept me up to speed on all developments and has been very professional at all times in managing all the stakeholders involved
Bill Robertson
Sep 18,2024I dealt with Abbey and she was a gem. She went out of her way to help me and get what I was looking for. She was very efficient and on the phone a pleasure to deal with. What I was asking wasn't easy but she picked it up and sorted it with no false promises as it wasn't certain it could be sorted.
Peter Evans
Sep 18,2024Unfortunately, for reasons which I totally understand, Newton resigned as the manager for my property in April 2024. My recent experience was with Justine who went out of her way to help me get my float returned. It has taken nearly five months but after getting Justine involved it was resolved in a few days, I got my final account and the float refunded into my bank account.
D Hogg
Sep 17,2024My recent dealings with Newton Property has been in relation to a long running saga in which I was wrongly being Invoiced/charged for an outstanding amount relating to a property which I no longer lived in, nor did so on the alleged date. It took several e-mails and phone calls on my part to resolve and this has only been possible with the recent involvement of Jemma Tweedie, Property Manager who has been excellent!! 5 Star Review for her.
87 Port Dundas Road, G4 0HF, Glasgow, GB
http://newtonproperty.co.uk
Linda Mann
Sep 27,2024I was asked for further sums for external work to be done on my property. I thought I had paid so investigated. It transpired that rather than owing money, I found that I had overpaid through the previous manager. I e-mailed Kiran Singh, my new Manager, on 25th September. She got back to me today,the 26th and confirmed that I had overpaid. She immediately instructed the Finance Department to refund the overpayment. I think she was very efficient and professional. Many thanks.