I have had correspondence with John from Newton many times by phone and email he has always been polite and quick to response to my enquirers and very helpful.
Dealing with Gavin and his colleagues at Newton recently has been a great experience. They always respond quickly and are very helpful. Top class.
Newton Properties have been very reliable and honest since moving into my flat. I’ve never had any issues and the maintenance is always held to a high standard My Property Manager Jamie-Lee is very responsive and has helped resolve many queries in a timely manner. I think we’re in safe hands because I haven’t had any problems.
Thought the response time to our enquiry was excellent and efficient and really help us gather the relevant information we required for our banking and administration.
I recently moved into a new flat managed by Newton. Jamie-Lee has been very helpful, explained everything clearly and responded quickly to my emails.
We are a letting agency in Glasgow and took over management of some flats in Irvine where Newton are the factors. We deal with various different factors on a daily basis, however we have been dealing with Leslie Scott recently and found her to be helpful and action things (within her control) quickly and efficiently. It has been a nice change knowing that we can rely on Leslie for a response, unlike other factors we come across. With us not being local to the properties, it's good to know that they are in good hands when it comes to communal repairs.
When I called the branch, the lines were busy and I was redirected to Glasgow, they were very accommodating and quickly forwarded me into the approptiate person. June was incredibly helpful, she broke down her explanation clearly so I could understand exactly what was happening with our account, and even followed up with an email. Thank you.
My tenant contacted me this morning to tell me the plaster rose had crashed down from the lounge ceiling and smashed. She sent photos. I called Newton Property just after 9am and Lauren Haggarty took all the information and assured me that a contractor would go and check. I was delighted with the speed and efficiency of the response.
Our new property manager Kieran is very prompt in responding to our queries. He actions things for us very quickly and efficiently. And is always very warm and professional in his communications.
Nice pleasant young man, very polite to talk to. Nice telephone manner.
Very prompt response to request for information concerning fees for my deceased father's flat.
Lauren was Very pleasant and helpful to my query, my request was dealt with swiftly. Thanks Lauren
Too much swapping of managers. Issues taking too long to resolve with one ongoing for the last three years.
Excellent customer service, I spoke with Tamur who sorted my problem out instantly.
Had a drainage problem and call Newton. they had someone out the following day and sorted the problem. really efficient and no hassle. Great job. Well done.
I recently moved home and my property manager, Jack Moran was very helpful providing information on the process for myself and my solicitors.
A change in allocated Property Manager to Kiran Singh has been a "breath of fresh air" after 12 months of a very unresponsive service. Newton PM needs to ensure that they are properly resourced to keep up these recent improvements. Kiran is articulate, responsive and customer-focussed.
June Thompson was extremely helpful in a recent query I had, have dealt with June a few times and the problems are always resolved efficiently with a fantastic professional attitude.
Having lived in my development since new - 8 years ago, there has always been issues with the lack of care /interest in the Development at Bothwell Mews. This year our new property Manager, Jamie-Lee McKelvie, appears to have listened to and acted upon our concerns. Obvious improvements in areas. Hopefully this will continue.
Andrea Reid
Nov 15,2024Our new property manager who recently took over has been proactive and extremely efficient. I live in a flat in an A listed building and this approach is just what we need! Thank you to Kate.