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Better futures start now. Get Started Founded in 2003, NinjaTrader supports 800,000+ traders worldwide with a powerful and user-friendly trading platform, discount futures brokerage and world-class support. Our platform is always free for advanced charting, backtesting and trade simulation. Download NinjaTrader’s award-winning trading platform and get started with a free demo powered by real-time market data. Free Demo Trade Futures Blog Contact Support Award-Winning Technology and Broker Services NinjaTrader is consistently voted an industry leader by the trading community. Through a unique combination of high-performance trading software, discount brokerage and real-time support, we empower traders to enter the futures markets.
Reviews 634
BILLY
May 30,2024Great service! Friendly, fast, problem solved.
WALDIR DIAZ
May 29,2024100% profesional super atentive took time to solve any other issue I could have, I’m 100% satisfied.
Or Buberman
May 25,2024Adrian was the best!!!!
Wanda
May 25,2024Emilio was courteous, able to assist and solve my issues in a very professional and timely manner.
Mozes
May 23,2024Great experience wonderful person
JOSHUA HARBER
May 19,2024The NinjaTrader team is always extremely helpful and happy to be so. Each time I need a little help they always come through and get me sorted out quickly and efficiently. Honestly, they couldn’t be better, and I always greatly appreciate them!
Taylor
May 17,2024I have always appreciated your efficiency and reliability, but I've noticed a recent drop in your performance. Delivering allocations late is unlike you. I'd like discuss about your plans for improvements so we don't get to miss out on opportunities. Recently, I had to dip into my"echelonis elitus"account to cover expenses, which I wouldn't have needed to do otherwise.
KJ
May 17,2024Christopher J ( Ninjatrader) is very knowledgeable, helpful and friendly !!. Great !
Edwin D'Artois
May 17,2024Tech support was fast, efficient, and very knowledgeable.
Jerry T
May 16,2024Emilio was patient and very helpful getting me back up and running in no time. I've had nothing but good experiences with NT support.
Juan Ramirez
May 14,2024Adrián was amazing helpful with my NinjaTrader issues, stood with me for hours solving all the errors I had with my platform also the Onedrive. Really pleased with his service, very knowledgeable and experienced person. Fantastic Job
JOEL
May 11,2024Stefan was great , super patient and very clear with each step during the process!!!! Thank you
JJ
May 10,2024New to this platoform hands down one of the nicest I have spoken to.
Darrin
May 10,2024Christopher J. was a great help with the issue I was having. We started off via email and then he remoted into my laptop and was able to resolve my issue...
Pieter
May 09,2024The software, statements, but taking it over the top are the online sessions.
Dennis Collier
May 09,2024It troubles me to leave this review but I must. After reading the hundreds of others with the same treatment. I had been with NinjaTrader for a year until today 05/08/24. I received an email to update my information (ID) and to fund the account. Following up with all the requirements listed in the email, but was having issues confirming the fund transfer. I left a message to the effect and the next day the funds were magically in my account. OK cool, good to go. Right? Nope, the account was closed overnight. but they accepted my money. The next email was that my account was being handled by "Compliance" and to direct my concerns to them. They are only available through email. OK, I'd like to know "What's up" Nothing for 5 days, Nata. Then an email today "account closed" final. and that they cannot disclose an explanation. REALLY" "Are you serious" No reason at all. So now I'm also unable to get my "test funds" returned as the amount is under the $50 minimum for transfer. "It's theft" and to the many here who have been treated like this, "I solute you" and to the rest of you including new accounts "BEWARE" you will set up a program for trading only to have the rug pulled out from under you. PATHETIC. I wish I could leave 0 star for this treatment.
Kiran Kancherla
May 08,2024Always excellent customer service
Anita
May 08,2024I have worked with Clayton for the past 2 days trying to get my charts back up. After multiple emails, he suggested we hop on a call. He was able to walk me through fixing the errors and got everything functioning correctly. Thank you again Clayton.
Adi
May 07,2024Chris was extremely responsive and solved the problem very professionally
222 N LaSalle Street, Suite 1450, 60601, Chicago, US
http://ninjatrader.com
Peter
May 31,2024The gentleman did a great job but having to wait till 7am is horrible. Sent in emails thru help but got nothing back. When microsoft changes computer number after update should not impact user happens to often should tie a different number from the computer that doesnt change or the two numbers tie to gether that your system updates automaticly when there is a software update.