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Better futures start now. Get Started Founded in 2003, NinjaTrader supports 800,000+ traders worldwide with a powerful and user-friendly trading platform, discount futures brokerage and world-class support. Our platform is always free for advanced charting, backtesting and trade simulation. Download NinjaTrader’s award-winning trading platform and get started with a free demo powered by real-time market data. Free Demo Trade Futures Blog Contact Support Award-Winning Technology and Broker Services NinjaTrader is consistently voted an industry leader by the trading community. Through a unique combination of high-performance trading software, discount brokerage and real-time support, we empower traders to enter the futures markets.
Reviews 634
Michael
Oct 10,2024The tech support from Ninjatrader is always IMHO the best! The support staff, (Christopher J.) was very quick to analyze the problem(s) and work the solution to get my system back up and running perfectly. Thank you!
Eddie Merchant
Oct 09,2024Each time I contact customer service at 800-496-1683 unfortunately I get Dean or this female whom barley understand english as well as legal business documentation. 24 hours ago Dean placed me on hold to confirm which documents they will accept in place of a bank statement. He stated that it had to be on the letter head from the bank, to include (Business name, Last 4 digits of the bank account the funds will be coming from & balance which supersedes your initial deposit). I contact my bank and have them send me the document via there portal for custmer messages. I upload the document to Ninja Trade portal and less than 24 hours later I receive an email asking me to provide company financials. (Wow, Mind Blown Moment) The also asked for the name of the person whom would be trading. Upon asking Dean what format are they needing this information returned to them in. He stated just reply by email with a response. However, there is a upload link required for all documentation. If he does not know this simply speaks to real issues I have not ultimately discovered as of yet. To say the least this experience has already displayed red flags which I believe could ultimately effect my small business bottom line. As a customer I am expecting my only point of contact to have a basic understanding of the what is required and when you provided what has been asked from them to only be rejected. "SMH" Please explain to me why Dean suggested that a bank document with all of the required details seem to have been rejected? In so many words he suggested that I sent in fraudulent documents! Keep in mind that my initial deposit has to come from a business account with as minimum balance that is more that what I stated I would be depositing. "SMH" There is a reason for customer service jobs. It does not require an individual to have the ability to think, they are given guidelines and boundaries. These low IQ positions are meant to help the company to filter customers issues to a swift resolution to ensure a pleasant experience. However, my first experience with this company suggest a much bigger problem. Employee's represent management and well as upper management. I am noticing several unpleasant experiences from potential customers that have chosen to write a review. I could have been doing several other things today but I chose to write this review in hopes to help another unexpected individual from falling into this abyss/hole. My time and money are worth more to me than having a back and forth with simpletons! I am in the business of training your customer service reps, this reminds me of microsoft and there approach to sending out updates. I was not a fan and still do not want to spend my time on the phone with simpletons explaining basic details over and over again with minimal to no results. I am extremely disappointed with my interactions with Ninja Trader so far. I am vetting other tools to be sure I do not give these bottom feeders my business!
Stanly
Oct 09,2024One of the most stupid and unfriendly trading platforms, I have ever met in my life! The customer service is a horror nightmare they wasted a lot of my precious time :( its just not worth the hustle and pain they give to their customers!
سيف القبيصي
Oct 05,2024سيف الدين عواش على محمد القبيصي
Zoey Bentley
Oct 04,2024Christian ROCKS!! He was very helpful, clear, & concise. He's professional as well as Sebastian, they're both pretty darn helpful... Carolyn S.
SCF
Oct 01,2024I just lost my funded account challenge because the stop loss did not work as i had set it. Besides that the plat for is extremely primitive and unintuitive Update 17/10/24 No body reached out to me for anything and not sure what difference it would make
Leomar Claveria
Oct 01,2024ITS A SCAM, I uploaded 2 bank accounts and they keep saying they don’t take it, now they have my Social, passport , and bank account . I close my account so they get to use it later . How does this get 4 star? Stay way !!!!!!!. They contact me to get more information but gave them all my information before . Everything they ask for. “ they want more information” that’s so BS. They don’t have a clear instruction of what they need. I think they want to get all your information so they can sell them. I recommend Stocks to Trade or Trading view . How many bank accounts and ID do I need to provide ? It’s so fishy. STAY AWAY!!!!!!
RICHARD SANDERS
Oct 01,2024He took time to repair all my issues was in no hurry very respectful I was extremely satisfied
Varun Budhrani
Sep 27,2024adrian was great he took over me on remote and set up my systems for me finally was trying for a few weeks .. lol he came as a star and in little time set up everything and got me running with the Rithmic and tradovate both on the ninja trader . thank you again Adrian and the NINJA TRADER support team ,, natalie on the chat and adrian on live remote support .thank you . smooth positive experience
williamferguson
Sep 27,2024I especially enjoy watching the morning program on YouTube from Ninja with Tom and Jim very very educational if you're not watching it you're missing out
Tinnesha
Sep 26,2024Chris was very helpful and patient!
Pat Fal
Sep 25,2024Platform has a lot of issues and they refuse to work with developer--just send developer canned replies(Viper trading systems) its very difficult to get 1 on 1 help slow moving--when I finally get support results normally great but lose a day or 2 trading due to slow response.
KEN
Sep 25,2024Chris was quick and new what the problem was, I'm back on track!
Samraje P Rana
Sep 20,2024The Support is excellent today. Answered all the questions with solid basis. Thanks.
p. hayes
Sep 18,2024NinjaTrader is a good and well-established trading platform for serious traders, I have traded manually and using automated strategies and am happy with the tools, services and support.
Jim Butler
Sep 17,2024Goal accomplished
Al
Sep 17,2024Ricky Hill was fantastic. I had a technical issue and he was prompt will a call back, and moved with ease thru teamviewer on my computer. Solved my issues and gave me tips on how to avoid them in the future. You did great Ricky…thank you
David G
Sep 11,2024good software if you are looking to be a power user. the support on forum is really good (it's free!!) and the amount of communities using ninja is also large! Glad that I was able to find something that works well witih syncing my trades to my journal!
Jeremy Haynes
Sep 04,2024the best there is
222 N LaSalle Street, Suite 1450, 60601, Chicago, US
http://ninjatrader.com
Jon Ball
Oct 13,2024When is multi broker support going to work with schwab? We paid for it. When are we don't to get it?