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Better futures start now. Get Started Founded in 2003, NinjaTrader supports 800,000+ traders worldwide with a powerful and user-friendly trading platform, discount futures brokerage and world-class support. Our platform is always free for advanced charting, backtesting and trade simulation. Download NinjaTrader’s award-winning trading platform and get started with a free demo powered by real-time market data. Free Demo Trade Futures Blog Contact Support Award-Winning Technology and Broker Services NinjaTrader is consistently voted an industry leader by the trading community. Through a unique combination of high-performance trading software, discount brokerage and real-time support, we empower traders to enter the futures markets.
Reviews 634
Misc. H.
Jul 12,2024I like the ease of trading futures on Ninjatrader. Their customer service is a library of several articles with vague answers. They will email you, but no one will speak with you. Very frustrating.
Deepak Rathee
Jul 12,2024Excellent customer support by NJ. Dave understood my issues and helped me to open account at Ninjatrader. Thanks Dave
François
Jul 09,2024L’équipe support est très réactive et très professionnelle :elle vous répond même le Dimanche ; et les réponses sont nettes et précises.
Tony
Jul 03,2024one of the best
Linda Earls
Jul 03,2024First I would like to thank Christopher for doing a remote with me which totally fixed the issue. And he responded very quick to my request. You all are so helpful . I love Ninja
Hanis Mohammed
Jul 02,2024I was getting error while creating NT account, when I contacted support below is the response I got " ...after careful consideration of your application, the decision was made not to move forward with the account. Futures brokerages are a highly regulated industry, and there are many potential reasons for an account to be declined. Per company policy, we do not disclose the factors that led to a declination decision." What the Heckk? So you are rejecting customers and don't even have the courtesy to explain why it was rejected? At least tell the reason so that we are aware what is the issue!!!
Jeff Killion
Jun 29,2024Adrian was outstanding today helping me with an issue that was way out of my expertise. He was patient and professional and resolved a complex problem. I cannot thank Adrian and Ninja enough for their professionalism...truly the best!!!
Paul
Jun 28,2024The young man who helped me could not have been more patient or more helpful. We were on the phone for perhaps half an hour and he walked me through all the steps of getting my password and login problems until everything--and I do mean everything--was thoroughly--and I do mean thoroughly--sorted out. I am very much in his debt. He should be in the top slot at salary review time!
Lawrence S.
Jun 28,2024Adrian was very good with his communication, patient and professional. He answered all of my questions resulting in a successful resolution. NT Tech support has improved immeasurably.
Alexey
Jun 27,2024Поставил бы 0, т.к. потратил на данных педерастов время на регистрацию, в которой отказали без объяснений каких-либо причин. Дайте то, дайте се, но в итоге - ступайте лесом, дорогой трейдер.
Greg Bohnsack
Jun 26,2024friendly and fast!
Rudy
Jun 18,2024the tech spec that performed remote on my pc was excellence in performing the task of the license key
SunTzu
Jun 17,2024Extremely helpful. Fixed my problem in one email. Great instructions.
Jadwiga Steczkowska
Jun 17,2024Betrüger! Die Charts werden manipuliert. Die Kundengelder werden grundlos einbehalten, Auszahlungsaufträge werden einfach storniert, (bewusst gemachte?) Fehler bei Währungsumrechnungen von Euro in USD werden nur gegen Androhung einer Veröffentlichung korrigiert, Servicemitarbeiter jenseits von Intelligenz, und und und... Was kann man dagegen tun, wenn ein paar arrogante Amerikaner die Kunden in Europa einfach betrügen? Tja, nix! Nur in Zukunft diese Leute meiden. Und das sollte jeder tun!
Bryan Bachtel
Jun 13,2024Marco was amazing! He responded within a few minutes of my request. When I still couldn't get logged in, he offered to call me and got both errors solved in minutes. Please tell Marco thanks again for the top knotch Tech Support!
Ryan Davis
Jun 13,2024Christopher J. was fantastic!!! I needed all the help I could possibly get for setting up my Ninja Trader account on a new server and Christopher went above and beyond to help me. I cannot say thank you enough to him for his assistance!
John W
Jun 07,2024Amilio is always courteous and fixes my problem through Team Viewer.
Vincent
Jun 06,2024It was great help in a timely manner!
Randy
May 31,2024Excellent customer service and platform troubleshooting. Chris went above and beyond to source the issue out and remediate it! I could not ask for more.
222 N LaSalle Street, Suite 1450, 60601, Chicago, US
http://ninjatrader.com
Palwinder
Jul 13,2024Christopher gave me brilliant service today. I was stressed but he solved my problem even though I took so long time he had more patience. I want to give him 5 stars out of 5. Thx Christopher