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Reviews 721
SW
Feb 09,2025NovaaLab has excellent customer service and great IR products!
Dave Quinn
Feb 09,2025After 29 emails back and forth, as well as sending photos and videos, they till ask for another video of what I sent previously. Obviously they do not track previous communications - ABSOLUTELY USELESS SUPPORT - no sense of customer frustration or REAL WORLD service. This is the fifth pad - we will not buy again AND recommend avoiding your company!
Shirley Larouche
Feb 08,2025So far so good.
Caroline Phipp
Feb 07,2025Good service and communication. Unable to comment if product is working to heal gums but does feel better and teeth a little whiter.
Connie Justen
Feb 07,2025I was having trouble getting my order to go through. I called and she was very helpful. I am very excited to receive my XL healing pad. I have the smaller one now, it does not all light up anymore. I feel like you could include more directions with it. Last time I was not sure how to use it, or how often. I feel it really has helped me. Thank you.
Dianne Hawkins
Feb 06,2025Hi, I haven't had a chance to use my product yet, I just got it yesterday. if I had known that I would have to pay extra money for custom's fees to receive it, I would have tried to buy it from a supplier in Canada. I didn't realize it would ship from the United States. That would have been a valuable information to have up front. Anyway, my naturopath recommended it and I'm looking forward to using it once its charged! Thank you.
Dolores Taylor
Feb 06,2025Nova is a company that serves their customer’s well i have experienced it first hand & will recommend them to all my friends. Thank you for the service you have shown me. Dee Taylor
Neda Hohlacov
Feb 06,2025Thank you for your proactive support to the satisfaction!
Mark
Feb 06,2025Shipping tracking leaves a little to be desired, it was fixed with communication with customer service, which was very quick, and friendly! Great job! I have about 5 days of therapy under my belt, so far it leaves me feeling good! we`ll see how I progress over time.
Anna Popiel
Feb 06,2025I have ordered few iteans. Nokproblems with delivery, qick dispatch and good communication. However one of the item did not been delivered. After I contacted the team the issue have been solved and new uteam send. Highly recommend
Candy Guasti
Feb 06,2025Give him 5 gold stars and a raise!! I found using the site on my (small) iPhone tricky and I paid for 2 things I didn't want. Your customer service rep was wonderful and refunded me with no hassle! Excellent work!!
Mary Anderson
Feb 06,2025I had a problem, I thought, with delivery. It turned out, it had been delivered. The service, response was beyond excellent!
Cynthia
Feb 05,2025I haven't yet received my most recent purchase, however, I'm super excited to be able to do the red light therapy at home and continue to get the benefits from it. NovaaLab made the purchase process very easy and I got one heck of a discount. Thank you!! I finally received my pod, the box was completely open and destroyed, but the contents were not damaged. Absolutely love it!!
Cathy Pinkston
Feb 05,2025Great! 5 stars all the way! Quick response and satisfactory resolution!
Teresa Forhan
Feb 05,2025Ross is a very thoughtful and considerate support person…listens and offers help and follows through as best as your system allows…
Claudia Errico
Feb 05,2025Great product! And great customer service!
Cathy Rochwerg
Feb 05,2025I have ordered from novaalab a few times with no issues. The last time, Jan 2024, there was an issue with the carrier as there was a mail strike in Canada and parcels from the us were backed up at our border. The customer service team was outstanding at following up and assuring me it was in transit
Kathy Powell
Feb 05,2025Ease of ordering on line, appreciate the discounts. This is my second order in about two weeks. The treatment is very effective, I have ordered one for a family member.
Gary MacArthur
Feb 05,2025Customer service was "Stellar" Order arrived with broken wire, one email to report this and response was swift and courteous on the same day. Very happy with response.
2810 N Church St PMB 94922, 19802-4447, Wilmington, US
http://novaalab.com
Pokey
Feb 09,2025They sent me an email that my item was delivered but it was not. I called and was told “maybe it wasn’t delivered” wait a few more days. I tried to as why wait since I received THEIR email. Then I got another email saying I didn’t purchase insurance so they cannot replace it. I don’t remember insurance being offered, but a warranty was. BEWARE!