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Reviews 721
Tim Teyner
Feb 20,2025This company had a great product and fantastic customer service their products are very healing and a wonderful addition to our lifestyle.
MaryEllen Svaren
Feb 20,2025I definitely feel this is making a difference. I have arthritis in every joint and right now, I’m using my light on my right shoulder. The pain is lessened.
ANNA B
Feb 20,2025Company is based in USA! Well made product. Product came in 2 days.
Margaret Nelson
Feb 20,2025I believe the company is a good one. Their product is also good. There can always be issues, despite the quality of the product. Having 20 lights on the belt go bad, and the remaining light was showing an unsteady light, I felt it should have been covered by their warranty. However, the warranty requires 15% to be bad to be covered by the warranty, which would be 22 lights. The fact that I was 2 lights shy of having the belt replaced was frustrating, especially since I could see an unsteadiness in the remaining lights. I was told it was still usable so I tried to use the belt again. At that point, there were many more lights that were not functioning. I contacted the company again, and they started to process a replacement belt. A rather lengthy process. The response times from the company are pretty slow. That said, I will add that they were always cordial in their correspondence. I am not working at the company, so have no idea what process they must take at that level. And I have no idea if they are low on staff. Easy to complain, when a person doesn't know what is going on at that level. The final word is this...I like their product. Their workers were only doing what was company policy. I am not happy that the belt was faulty, however, I am happy that the warranty was honored, and I appreciate their courtesy in their correspondence.
J Ford
Feb 20,2025Looking for product to help with gum recession that I just found out about. As Retired Medical Professional, knew there could be something out there. Checked with dentist buddy who said Oral Care pro was worth a try.
Michael Mazure
Feb 20,2025service and speedy delivery was on point. I purchased the item for an upcoming knee surgery and can report post-op.
Cathy Weiss
Feb 20,2025I had a problem with my light connection and you sent me a new one .
Cindy Latham
Feb 20,2025This company has the best customer service in the world! I reported an issue in the morning and by end of day they had shipped me a replacement for my Sonic toothbrush! I don’t ever do reviews however I had to take the time to thank the whole team! I continue to purchase products from Novaalab because I can always reach them with any questions as well!❤️🙏
Teresa Singley
Feb 20,2025The customer service is helpful and friendly. The one product I use has been helping with shoulder pain. This seems to be a reputable company to me and have just ordered another product.
Annie Buzalko
Feb 19,2025Novaalab is a company that I completely trust for quality products and customer service. My husband and I have purchased a total of six products and are so happy with all of them. We actually just purchased two red light pads and two lasers, because we did not want to keep sharing them! They work as promised and anytime I have reached out to their customer service, they have responded in a matter of minutes. Try to find that anywhere else. I tell everyone about them, from my friends to my doctors. We use the red light pads and lasers for neuropathy, back pain, arthritis and pulmonary fibrosis. I also use the mouth product for my receding gums which it has greatly improved. I cannot say enough good things about NovaaLab.
Yuliya Kuzminova-Diaz
Feb 19,2025NovaaLab took care of me when my device stopped charging right before my warranty expired. They shipped me a new working device and I can’t wait to continue on my journey of healing my gums with this red light therapy. Thank you so much! I really appreciate your great service.
Roberta Monteiro
Feb 19,2025Great customer service! I purchased an XL pad nearly a month ago, and I just got the handle laser. I’ve been using the XL pad on my legs to help with my knees and also to relax my back. It’s super relaxing and easy to use! I haven’t tried the handle laser yet, though—it only arrived a couple of days ago.
julie Van hove
Feb 19,2025Very quick response time! Thank you!
Charles
Feb 19,2025I only have 3 appliances and have not used them for about a year. I will get back to it and maybe give you a better rating when I do.
Karen Chase
Feb 19,2025Customer Service easy to work with & they fully backed and replaced a mat / connector when it was acting up.
Carolyn Porter
Feb 19,2025There was an issue with my infrared healing pad and they resolved it with a replacement immediately. I simply provided a short video showing the issue and a new one was sent to me. The customer service was great and problem resolved easily and kindly.
JAS
Feb 18,2025Excellent researched based products that WORK and exceptional customer service.
Richard Pillege
Feb 18,2025The ease of ordering. I have other products of yours and really like them. The quality is very good
Deb Umfress
Feb 18,2025I have osteoarthritis in my hands and after much research on red light devices that are aligned with medical grade ones kept coming back to NovaaLabs. I have just started using the Novaalab device and am already feeling some relief. I have only had the device a couple of days and have high hopes based on initial experience for serious pain relief. Thank you in advance NovaaLab. And I would add that the email contact I have received from their staff reflects an attitude of genuine care that their product works for you individually. Highly impressed.
2810 N Church St PMB 94922, 19802-4447, Wilmington, US
http://novaalab.com
Maureen Moreno
Feb 20,2025I have been diagnosed with degenerative disc disease in my spine from C1 all the way down to S1. A L5- S1 fusion along with a C4-C5-C6 fusion that failed. Needless to say one can imagine the pain I feel with every movement made. Pain management only wants to do a surgery with a wire implant along side my spinal cord for pain relief. I don’t think so! I’ve done my research with the red light therapy and decided to try Novaalabs XLMat. (They also accept HSA and are FDA approved). I can’t tell you the pain relief that I experienced after ONE treatment. People, if you have chronic pain this is your answer to pain relief! I will be using this daily as directed. I can’t wait until after 4 weeks to see where my pain status is at. This is a game changer so far. A must try! They also accept HSA and are FDA approved. Can’t beat that!!