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Voted the Best Global Wine Investment Firm, specialising in the rarest and finest wines across the world.
Oeno Group is comprised of 3 arms that all serve one purpose; bringing fine wine to our customers.
OenoFuture is our multi-award winning investment arm with a fully-managed service that is second to none. Our expert insider knowledge and investment expertise yield market-beating profits, putting us at the cutting edge of a fast-paced market.
OenoTrade connects the novice or seasoned wine investor with the private trade sector. Our simple and accessible approach cuts out the middleman, allowing our trade customers to effortlessly source top quality wines from the world’s finest producers.
OenoHouse is the final element of this trinity. It’s our home, a welcoming and intimate space in the heart of London, dedicated to experiencing the world’s finest wines. Here you can browse our extensive list of rare and iconic wines to purchase or enjoy on our terrace.
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Reviews 389
Adryanto Pryana
Feb 15,2025My experience went from negative to positive simply by a change of account manager. The new customer account manager, Rymell Brown has completely flipped the table. I believe Oeno should hire more people like him who makes customer feels appreciated.
Pawel Joachimiak
Feb 15,2025If you are into Fine Wine investing OenoFuture is the way to go. Your money will be in safe hands.
GN
Feb 15,2025This review reflects the service of Rymell Brown rather than Oeno. Rymell has achieved more in resolving the issues I have been facing with exiting this portfolio in 24 hours thats others with consistent prompting in 6 months +.
S.Oliva
Feb 14,2025La mia esperienza con Oeno Future è stata disastrosa. Ho investito una somma considerevole in casse di vino pregiato, acquistandole tramite loro e lasciandole in custodia in un magazzino fiscale a Londra sotto la loro gestione. Quando ho chiesto di metterle in vendita, non sono riusciti a vendere nemmeno una bottiglia per più di un anno intero. Nessuna trasparenza, solo scuse e silenzi. Esasperato, ho aperto un account personale nello stesso magazzino fiscale a Londra e richiesto il trasferimento delle mie casse. Solo dopo continue pressioni e una recensione negativa, hanno finalmente ceduto. Ma la parte più scandalosa? Ho scoperto che Oeno Future mi aveva venduto il vino a un prezzo molto più alto rispetto al valore di mercato dell’epoca, facendomi credere fosse un investimento sicuro. Ora che finalmente posso venderlo, devo farlo a una cifra molto inferiore (-30% medio), subendo una perdita enorme. Avevano gonfiato i prezzi all’acquisto fin dall’inizio! Questo non è un servizio di investimento. Oeno si è comportata come un’azienda senza scrupoli, che opera con metodi opachi. Se non volete rischiare i vostri soldi e il vostro vino, evitate questo player! E non sono l'unico a dirlo. Per maggiori informazioni contattatemi direttamente.
Niccolò Ferrari
Feb 14,2025Molto sconsigliato come investimento! È passato ormai piú di un anno dall'aver chiesto la liquidazione, quantomeno del capitale investito, visto che i margini di guadagno non si sono minimamente avvicinati a quelli promessi. Le giustificazioni date sono sempre le stesse, al limite della presa in giro. Comportamento disonesto.
Alessio Lepri
Feb 13,2025Nel settembre 2019 mi venne la bella idea di “diversificare” i miei investimenti con il vino. Non ne sapevo niente del settore, quindi mi sono fidato delle apparenze. Oeno in quel momento sembrava un’azienda top, da ogni punto di vista: sito, marketing, assistenza al cliente, professionalità delle persone con cui ero entrato in contatto. Il mio doveva essere un investimento di 5 anni, con un rendimento atteso del 10% all’anno. Passano i cinque anni e a marzo 2024 dò mandato a vendere i vini. Lasciamo stare che il risultato finale è una perdita del 3,6% (non è tanto questo il problema, negli investimenti a volte si vince e a volte si perde). Mi viene detto che in 3-8 settimane sarebbero stati tutti liquidati. Ma passano i mesi e non succede niente. A settembre 2024 mi organizzano una call con uno dei responsabili, che mi dice di avere pazienza, che ci sono delle problematiche nel mercato dei vini ma promette di dare priorità alla vendita delle mie bottiglie. A quel punto, pur di levarmele di torno e rientrare dell’investimento, accetto di abbassare ulteriormente il prezzo e portare la perdita all’8,4% (sui prezzi del 2019!) convinto di velocizzare la procedura una volta per tutte. Ad oggi, febbraio 2025, è passato quasi un anno da quando ho messo in vendita, cinque mesi da quando ho abbassato i prezzi, e non una sola bottiglia è stata venduta. Ripeto: non una sola bottiglia. Questo è il risultato di oltre cinque anni di attesa con Oeno: capitale bloccato, compratori spariti, semmai ce ne siano mai stati; nessuna vendita, nemmeno in perdita. E francamente non lo trovo accettabile. Visto che a quanto pare siamo in diversi in questa situazione, credo che dovremmo unire le nostre forze per una class action o qualcosa di simile.
Raymond Lawson
Feb 11,2025Wonderful experience! The staff is so friendly and knowledgeable. They just make everything work
Priyan Mistry
Feb 11,2025I've been invested in Oeno for several years now. From my time I've had a great experience with the client account managers and brokers. Rymell, has been great with sorting oht my queries and concerns - especially given the circumstances of the market.
Jack Rivers
Feb 08,2025I invested in a comparatively conservative portfolio with Oeno in summer 2020, so am leaving a review of my experience over the last 4 and a half years. The initial sales pitch from Oeno was pushy, however the Sales Team were easy to contact, and engaging. I wanted to be involved in selecting wines for the investment, and discussed various options and preferences. Despite this approach, I now believe the brokers were pushing wines that Oeno made the most profit on from the initial sale, as opposed to advising on wines which would be the best investments. Either this or they were pushing wine to which they had access to large allocations. Whatever the case, my portfolio is as follows: -Chateau Belle-Vue La Renaissance 2011 -Verite Case (La Joie, Le Desir, La Muse) 2017 -Bibi Gratez Testamatta 2018 Since investment, my portfolio has seen an overall loss in value of 12%. The one wine in my portfolio that I pushed to be included has actually increased in value by 15%, whereas the wines heavily pushed by the Oeno broker have decreased in value by an average of around 20%. Communication with my Account Managers has been a challenge. They have always been reluctant to liaise by email, meaning phone calls during working hours have to be arranged. This causes delays. When I’ve been able to obtain reports in the past, these have included errors. This has raised concerns about the accuracy of their investment tracking. They now provide a tracking app which offers limited insight. At the time of receiving erroneous accounts, I was liaising with [redacted], current Head of North America. I’ve had a conveyer belt of around five Account Managers during this time. One I only heard from with an introduction (addressed to the wrong name), then a departure email a few months later. This wasn’t the only time I received template emails with information missing. Their Glassdoor reviews are telling here, with a number of previous Account Managers feeling like they are scamming people, and struggling with the guilt. Not for me to comment. After a period of poor communication I was eventually contacted by Customer Liaison Officer [redacted], who amongst other things said he’d arrange for a bottle of wine to be sent to me to congratulate me on the birth of my son. A nice gesture, however I never received anything. [redacted] is now Head of Account Management. This January Oeno has introduced a blanket £150 annual storage fee with no notice. This is a departure from their claim that fees are only paid when you sell at a profit. Whilst this be may be workable for higher end collectors, it no longer makes financial sense for a medium risk investment, or smaller portfolios. At the time of writing this review, the fee is not mentioned on their website. This raises transparency concerns. They also communicated this information when their offices were closed, inviting investors to get in touch with any questions. Also worth noting that should this fee have been introduced at the start, my loss would currently be substantially higher. It now requires a failing portfolio to perform even better in order to cover the costs. The flat rate also penalises smaller investors, or investors holding a small number of high value bottles. Their business has evolved to include a wine bar in London, events at which are pushed as a perk. This also seems to generate the majority of positive reviews here on Trustpilot. However there is no activity outside of London, making this irrelevant to those who don’t live in the city. The focus of the company seems to be here now. This shift in focus suggests that there is less resource being dedicated into caring for investor portfolios. One of my wines is approaching the end of its drinking window, and I’ve not once been contacted to advise it’s time to look at selling. Luckily I have just about enough knowledge to raise this, but it’s yet another concern. I take my share of the responsibility for my experience with Oeno. I went into it with my eyes open, aware of the risks. Unlike others, I do not believe this has been a complete scam, but the service advertised and sold does not live up to what Oeno is able to provide, nor their priorities in advising investors, nor growing the value of their portfolios. The introduction of the service fee suggests the financial side is also not performing as expected. I will now be requesting Oeno sells my wine or releases it, and I will update this review should this process improve my experience of Oeno. Previous reviews do not give me much hope, it seems my experience aligns with that of several other investors, however I’ll go into it with an open mind. To pre-empt the canned customer service response, should you wish to discuss further, you can reach out to me through our on-going communication.
Andrew Garrod
Feb 07,2025Brilliant at taking on new business however, absolutely shambolic after sales service. Had an awful experience with one SENIOR OENO broker whom was more interested in watching football rather than discussing my portfolio. Eventually i felt it no longer in my best interest to stay invested in OENO and took the decision to move my portfolio to an alternative broker. After weeks of phone calls, numerous excuses I discovered they didn’t know were my wines had been located. Due to the complete mess of trying to move, said wines, I was given the option of alternative wines to move along with compensation for the totally unprofessional way in which OENO had handled the move. I can say eventually after one or two difficult conversations, this total mess was sorted out. Think carefully before investing, these are a well known, genuine company just shocking administrative practices.
I.L.L
Feb 07,2025In 2021, I received a bonus and opted to invest it unconventionally, rather than the typical ISA or a low-interest savings account. After some research, I invested approximately £7,500 with Oeno. Initially, their marketing seemed polished, but that is where my positive experience ends. 1) Exit Strategy: Oeno advertised flexibility in withdrawal, but the process proved otherwise. Despite my broker initially promising feedback on market conditions and expected sale times, I received none. Instead, after I requested to liquidate, I was provided with two brokerage forms — one for a bottle that gained only £5 over the years, and another for multiple bottles. Four months post-signing, I'm still awaiting the funds and now i am being ignored by Oeno. Also worth noting, all the 5star reviews are mostly people that have attended their wine bar, or new investors who have yet to try and take their money out - great experience putting your money in, awful to get out For further insight, I suggest reviewing online discussions and articles regarding challenges other investors faced with Oeno, Google-> "Telegraph Oeno Sour Grapes" and "reddit: Oeno wines" 2) Communication Quality: The communication from Oeno is overwhelming and often reads like spam. They send lengthy emails that seem to be mere templates forwarded by brokers. Their follow-ups typically involve pitches to invest more, such as one suggesting, "Wanna invest £10k in whiskey, I will call tomorrow to explain, this is liquid gold." As a client service professional myself, finding such communications as spam reflects poorly on their supposed luxury branding. 3) Value and Pricing: I am currently transferring my investment out of Oeno due to the lack of transparency and delays in liquidation, which I ideally expected could complete within six months. My broker became unresponsive post-triggering the liquidation. Upon having an independent valuation done by BBR, Oeno’s appraisal overshot the original amount by £1.1k. I would have financially been better off with a straightforward 2% savings account. In addition to this a number of bottles arrived at my new storage facility scratched or with damaged labels/cases and are therefore ineligible for resell, writing off an additional 2k. I advise potential investors to exercise caution and possibly look elsewhere, where the dealings are more transparent and the services more reliably delivered.
Daniel Garcia-Bernalt
Feb 01,2025Estaba convencido que no era una estafa. Pensé que no podía ser , pero la realidad es que cuando tocaba pagarme las botellas, un año después de venderlas , después de mil excusas de que no le pagan los restaurantes , etc , al final han desaparecido y no responden a ningún mensaje. Simplemente me han bloqueado en WhatsApp y por correo y no consigo dar con ellos. Por favor contacta conmigo si también estás afectado por esta estafa. Gracias ! El número que han facilitado no responde nadie. Ustedes tienen mi teléfono desde hace años. han tenido un año para abonar los vinos. Por favor llámenme ustedes y seguro que cerramos este asunto.
Matt
Feb 01,2025My initial experience of Oeno was excellent, unfortunately after a few years I experienced some woeful customer service which along with other negative reviews caused me to have some concerns. I reached out over multiple platforms and eventually was supported by LJ. I was apprehensive but he talked a good game and made realistic assurances! fast forward two weeks and today I received funds in my bank from 50% of my 2021 investment, which I’m happy with. Plans are on going with how to proceed for the remaining 50%. Understandably due to risk and the world wine market, neither party wants losses. It’s been a rocky ride at times but I feel reassured and the trust in the company has been reinstated.
Saif Khan
Jan 31,2025I have held my portfolio with oeno since 18/05/22. Do not invest with them. They will not give me my money back. They ignore my calls emails and complaints. I have been trying to get my money back since May 2024 and they just keep ignoring me. When I started the investment I was told I could get my money back at any time, the only thing would be to give them 6 weeks or slightly longer to sell the wines. Its nearly been 1 year since I asked for my money back and I still haven't got it.
JESUS
Jan 31,2025I have had a really good experience with Pedro. He took the time to explain the product and how it works, answering all my questions in the best possible way. He also understood my needs as a retail investor and worked hard to create the right portfolio for me. I also appreciate being able to track the price evolution of my wines on the website or app. I feel that OENO is the right platform to diversify an investment portfolio.
Sonia Perez
Jan 30,2025I invested £7k in wines 2 years ago and it seems impossible to sell my wines, I have been chasing them for 9 months and they keep saying it is not that easy to sell the wines. I can confirm they are selling the wines overpriced to investors as they need this cash to do their fancy entertainment parties. They do fantastic marketing and parties thanks to our money. I am very worried about this and unless they give my money back I wil soon report them eveywhere. Do not invest in here please.
customer
Jan 29,2025Amazing service and I’ve found it really helpful looking into the investment with an open mind, the teams does offer a decent level of communication when it came to reshuffling my portfolio. We are a couple years in and I don’t regret the decision
A St.Peters
Jan 28,2025I appreciate everything they have helped me with getting started in the whisky market. They have a great whisky professional who explained to me what I need to be looking at for the timeframe I set. Keep it up, we are in for the long run.
VALERIO PEREGO
Jan 26,2025Sono cliente Oeno da 2 anni e mezzo, tutto perfetto quando si tratta di ricevere proposte e richieste di investimento. peccato che: - i prezzi non sono per nulla vantaggiosi - il supporto è relativo alla vendita, non all'investimento - quando ho chiesto la liquidazione di almeno parte del portfolio è iniziato il disastro, account sparito, scuse incredibili, mancato riscontro. La verità è che è un sito di ecommerce che nemmeno ti fa ricevere il prodotto. state lontani, una truffa a tutti gli effetti. se avete dubbi o domande contattatemi pure, evitiamo che aziende così poco professionali possano essere presenti sul web.
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Woody
Feb 17,2025I echo many previous reviews which reference a change of account manager to Rymell, it’s been a good start though I await more regular updates. Rymell correspondence's are more astute and pertinent, making a change from my years of being fobbed off