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Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Reviews 729
Jim Parker
Oct 04,2024This is sharp practice. They sell you a contract with Vodafone which they discount so it is cheaper that your existing contract with Vodafone because they give you a monthly payment as a discount of your Vodafone invoice. What they do not tell you is that this will only be paid for half the contract period and thereafter you will be have to pay the over inflated Vodafone bill. They confirm this in an email which is just a grid using obscure language such as "Investment Line Rental Discount" which has a minimum term of less than half that of the associated Vodafone contract. If you assume that what you were told on the phone was the complete picture and do not query this email confirmation you are stuck with this dishonest ripoff. I am an 85 year old personal user (not a business) and either have to take out another contract with Onecom (never again) or suffer the financial conequences. Surely this is a scam that the Financial Ombudsman should investigate. You cannot access the details of you contract with Vodafone
Heather
Oct 04,2024Very polite and professional customer service
Daniel Killing
Oct 04,2024I've been with Onecom for over 5 years, always fantastic and friendly service via phone and email. Shout out especially to Nathan W. for all his help over the years! Great for your business!
Dorothy Anne Hickey
Oct 04,2024I had a problem with my data, Emily messaged me on WhatsApp and told me what had happened and how to deal with. She was very polite and helpful. The only grouch I have which has nothing to do with Emily, it took the company a day to get back to me. Which if it was an emergency wouldn't be ideal. Thankyou Emily you're a star.
Rafal
Oct 04,2024Run away from them they are just scammers, fake reviews zero customer service and support, and they add month and years to your contract simply behind your back, zero stars
Sagar
Oct 03,2024I've dealt with the OneCom customer service team for a few years now and cannot praise them enough. They're always very helpful and prompt with their service. Thanks you both for your excellent and continual service. Special mention to Naomi and Steven.
Maureen
Oct 03,2024Spoke to Yuvraj Singh on chat very helpful. Great service.
Mark Obrien
Oct 03,2024Excellent service made things easy
Lisa Kift
Oct 03,2024Great help via online chat. Thank you.
MDL
Oct 03,2024Rohit was very patient and helpful.
Kevin Beattie
Oct 03,2024Jordan was very polite and helpful, fully understood my challenge and was able to resolve all successfully and very quickly- great service
Kevin McEntaggart
Oct 02,2024The chat person Ayushi Gaur was extremely helpful and handled my query very comprehensively
Kate Rogers
Oct 02,2024We dealt with Samantha who was very professional and knowledgeable, she was able to answer all my questions, she organised everything for us as well as Joshua in Provisioning who kept us up to date with all the correspondence we needed. Great experience, all done on times specified, the engineer was also great and worked efficiently to get us up and running asap. Thanks Guys
N Marwood
Oct 02,2024Quick and efficient support, provided a range of option for our request making it easy to make a decision.
Magic motorhome man
Oct 02,2024Fast response, with clear information
Praveena P Ambikan
Oct 02,2024I've been trying to reach Onecom for some time, and despite multiple requests to the sales team, I received no assistance. However, today I connected with Ms. Suneha from the fault team, who was incredibly helpful in addressing all my concerns. She even provided the phone number that the sales team couldn't confirm. I truly appreciate Suneha’s support and understanding during our first call. Thank you
Luke
Oct 02,2024Lisa is a pleasure to work with and always provides excellent service! Any queries or issues are dealt with in a timely manner and nothing is ever too much trouble. Always very polite and professional and we appreciate all your support thank you!
Customer
Oct 01,2024Lauren was polite and professional, and dealt with my queries in an efficient manner.
Mrs Margaret Turnell
Oct 01,2024Very helpful assistant
Andy Wyn-Jones Xpressive Interiors Ltd
Oct 04,2024I needed a number changing and this was done quickly and without any problems