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Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Reviews 729
James W
Oct 01,2024Rebecca in Customer Service (and in particular dealing with our company mobile phones) always gives excellent service. Always quick to respond and to get the matter in hand sorted out. Great to deal with.
John
Oct 01,2024Rachel, is always very helpful and answers any issues I may have promptly. She is a pleasure to deal with and a credit to your company. if only all customer service teams where like this.
Patrick Mitchell
Oct 01,2024Polite and helpful
Lewis
Oct 01,2024Needed assistance while away on holiday. Daniel H responded very promptly and sorted the issue. Also offered an inexpensive add-on for me to consider.
Suzanne Baker
Sep 30,2024The person I spoke to was very helpful and polite
Diana Hurley
Sep 30,2024Great. Had phone stolen last Thurs. Used online chat service to request new sim which arrived today (Monday) Used chat service to register new sim which was done efficiently despite my inability to write the right numbers in the right order lol. Couldn't be a better service.
JOHN SWALLOW
Sep 30,2024Abhishek provided excellent service today, fixing an annoying problem. He was responsive, charming and effective.
Lewis Jones
Sep 30,2024Laxman listend to my issues and concerns spent the time going through my account to help identify where the issues may be from went away to confirm and look into them in more deatil and emailed back with 1 hour with all the correct solutions very quick with a response and corrected everything fast and efficiently 11/10 Lexman
Leonard
Sep 28,2024OneCom representative Ritik Arora was extremely helpful and courteous. The answer was not immediately available, but he took the time to obtain it, while managing my expectations about the time and effort it took. Very professional.
Swinebag
Sep 28,2024My daughter's phone was not working (showing 'no SIM') so I left a message late in the evening to log a fault. It took a few days to be picked up but once it was, the issue was dealt with very quickly with an eSIM sent and the phone working again within hours. Thanks to Jordan for making the process so straightforward.
Consumer
Sep 28,2024This company is very good at locking you into a contract with sky high prices. Avoid at all costs. These reviews that are 5 star are totally wrong. I’m currently paying £190 a month for 2 sim only deals. Long story but avoid.
tom_nikesblive.co.uk
Sep 27,2024Daniel was really helpful and gave me correct information about the products.
Scott Nelmes
Sep 27,2024Great service today. Thanks
Eleanor
Sep 27,2024When taking on a new account over a year ago, I have been back and forth with customer service to obtain information and documents to get an account straight. Lisa has been a huge huge help with regards to obtaining any information that I have asked for and in a timely manner too. An absolute credit to the team!
Simon Lea
Sep 27,2024Alice quickly understood what the problem was and took ownership to see that it could be sorted. She obviously has good working relationships with Vodafone personnel. Good communication skills and clearly knows her way around the various systems.
YASCO
Sep 27,2024I am a new business customer I moved over two of my contracts to onecom ( BIG MISTAKE ) they agreed to pay off my previous balance with the SP which has still not been done 2 months later. I had to pay this myself. my internet is shocking my calls get cut off i have constantly got family and friends telling me we cant contact you. Please avoid this company still waiting for luke to call me back
Mark Cozier
Sep 27,2024Talked to Emily very friendly and answered all the questions i asked professionally very polite credit to the company fantastic thank you
Jon
Sep 27,2024Very quick to answer and resolve the order I needed to purchase.
Steve Walton
Sep 26,2024Really good communication and called back as promised
Anthony Shipman
Oct 01,2024courteous clear effective and swift