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Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Reviews 729
Peter Creer
Aug 07,2024Tegan was so helpful, super knowledgeable on what was required.
Lee James Spavins
Aug 06,2024Great service
Toni Teuntje Harris
Aug 06,2024have tried for 2 days to contact one com and no luck they are loosing me work so wont be able to pay there bill, when signing up they say help is there 24/7 what a lie, I am now going to offgen to get help
Justine Whitehead
Aug 06,2024Katie, the operator, was incredibly helpful today. She was polite, professional and informative. She was easy to talk to and felt I could ask her questions without feeling like I was being troublesome. She was able to answer all my queries and guide what was the best for me.
Carina
Aug 06,2024Kayla is a brilliant support to us, always happy to help with any queries and account requirements. I am really grateful to have her as a contact point as she always resolves things so quickly for us. Thank you!
Mrs Osborne
Aug 06,2024Telgan was so helpful and very patient with me
Barrie Fredericks
Aug 06,2024Sale team misleads you over any deal they offer you but they do it in a way that is not considered illegal, cold calling claim they are another telecom provider. Customer service is poor that is being kind, very quick to take you to debt agency if you object to there heavy handed tactics. DO NOT TOUCH THIS SCAM COMPANY AT ALL COSTS
Andy Haynes
Aug 06,2024Every time i contact Naomi Whitby at OneCom the level of service and communication if first class. I receive a clear and concise reply to any and every query and a resolution follows shortly after if not immediate. Excellent customer service. Thank you.
Jo Simpson
Aug 06,2024Don’t trust this company, they will lie and then go missing on you. I was sold a Vodafone contract for six lines, I was assured the coverage would be great, it’s not it’s awful. Pav from onecom refuses to speak to me, and never returns a call. The customer service staff aren’t great and can be rude. I’m unable to access my bill but they still have a direct debit set up! If they ring you say no and block their number, they will ring from other numbers just keep saying no and blocking the number! Please read the reply of onecom, they haven’t asked for my account number, so some more lies! but as my name is on the review and I was ringing them several times a day and sending WhatsApp messages every hour. I wouldn’t be hard to find !
Solomon
Aug 06,2024Rachel has been a great account manager. It's such a pleasure working with someone so professional. Thank you so much for always trying to be as helpful as possible. Solomon
Paul Blatchly
Aug 05,2024Jordan was extremely understanding, helpful and resolved my issue quickly. Excellent Customer Service.
Jack Shoulders
Aug 05,2024BEWARE SCAMMERS, avoid at all costs. Hard sell you a shady contract with a cash back offer + freebies which looks great until you reach half way. 36 month contract went from £30 to £65 to £95/month. AVOID AVOID AVOID.
Lee Cooper
Aug 05,2024Once again a quick solution perfect 👌
Alex-Susanne
Aug 05,2024Your website is horrific and doesn’t actually work, just keeps reloading and reloading
Andy Lane
Aug 04,2024Daniel was able to deal with my question promptly and given me the information I asked for.
Lidia
Aug 02,2024They never answer The contract on the start is small after few months they increase amount and now I am paying huge amount Dont make any contract with them
Mrs N
Aug 02,2024Brilliant and efficient response
Randall Spence
Aug 02,2024Ola was very helpful in sorting out my issue, Ola found out that I had the wrong Sim card in my phone. It was a really great experience I had with your Customer Advisor.
Deborah Davies
Aug 02,2024Helpful operator via what’s app answered questions did what was needed for my mobiles to use abroad
Rebecca Bowles
Aug 07,2024CONMEN AND FRAUDSTERS